Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 11098789
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
- Pros mentioned:Camera quality
Sense of Security
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Feed & crisp video quality. Hooked up to solar panel & zero issues on holding charge. Facial recognition is on point and once you adjust the sensitivity it works even better!
I would recommend this to a friend Wire free cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new camera had to wait for them to install but it’s worth the wait.
I would recommend this to a friend- Cons mentioned:Battery life
Not as advertised! Dont waste your money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had these cameras for over two days know and here what I can tell you: * Terrible Batter life - Only two days and my battery is down to 64%. This is not intended to be used with a battery. Must be plugged or google needs to release solar panels soon as they stated earlier. * With maximized sensitivity and every object (Human, Animal, Vehicle) recognition is enabled; Humans only gets recognized if you come to a halt. If you never stop walking then camera never recognizes you and never triggers an event. Not once recognized a vehicle. * Single charging cable. Do not buy double package because of this. Order single ones if you plan on doing so to get charging cables per camera. Surely google didnt do enough testing on these prior to releasing it. Its so sad that the only reason I bought them is because of the brand name behind them. Google is keep failing me on product quality and usability. These products are garbage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, thanks for reaching out. We're sorry to hear about the poor experience you have with the battery life, object recognition and charging cable that come with your Nest Cam (Battery).
To detect anything besides a person, animal, or moving vehicle, your Nest Cam (Battery) checks for general motion in the scene. It learns what’s normally in its background view and looks for movement and changes. As a result, it can sometimes trigger not just for important things, but also for minor things like tree branches swaying in the wind. If you don't have an active Nest Aware subscription, we recommend getting one. With Nest Aware, your camera uses advanced algorithms to pick out different kinds of activity. This makes the alerts you receive to your phone, tablet, or email even more helpful.
You may also set up Activity Zones so that your camera will only record in the zones that you’ve enabled. This allows you to ignore busy or unimportant areas of your scene. For more information, simply visit this page: https://support.google.com/googlenest/answer/9207697
If you need further assistance, you're more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp
Good security camera
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google Nest Cam comes in a nicely designed packaged box. When you open the box you will find the camera in a perfectly fitted mold. The lens comes covered with a QR code to help setup the camera. It comes with a charging cable that is unique to the camera. It can fit in both directions but only one will completely connect so make sure to turn it around if it is not all the way in. It has a wall mounting plate that you can put just about anywhere. You can also order longer cables or a different type of mount. Comes with instruction book but there is not much on it other than plug it in, download the Google Home app and Tap to add your camera. The rest of the setup comes in the app. It is a bit lengthy to setup but not hard. Just agree to a bunch of statements. You must have wifi and bluetooth turned on when setting it up. Choose your wifi network and choose a device location name. Then sign up for a free trial of Nest Aware. It cost $6 or $12 a month for service. The main difference between the two is how long you can keep video stored. You can setup zones if you need to if you don't want to be alerted by every car that goes down the street. You can turn the camera on of off through the app and it will show you the battery strength. The camera hangs on the mount by a magnet so you can position it any way but it doesn't suggest upside down. It has a microphone and a speaker that is fairly loud. What I don't like is if you put this anywhere close to the ground anyone can just come up and walk off with it since it is only held on by a magnet. Also the video quality is a little grainy sometimes even on the max setting. Overall it is a good and easy to setup camera if you want to add security video on your property.
I would recommend this to a friend- Pros mentioned:Camera quality, Ease of use
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good camera easy to use and Wach play back it’s easy
I would recommend this to a friend - Cons mentioned:Battery life
Don’t waste your money, time, and frustration
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras were pretty good in the beginning, but if you live in a cold climate don’t waste your money. These are extremely expensive and end up being paper weights, of course after the warranty as well. They don’t hold a charge in the winter and they don’t hold any battery life during that time. Much better off with other options. I end up with $500+ of useless cameras. In addition to all of this when they do actually charge it’s exhausting getting them connected and charging, if you don’t mess around with the reset button fifteen - twenty times, complete waste of your time, money, and a huge addition of frustration.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, nismos14. Thanks for sharing your views on Nest Cam (Battery). We're sorry to hear that you had a frustrating experience charging it on colder temperatures.
Your Nest Cam (Battery) comes with a built-in rechargeable 6 Ah, 3.65V lithium-ion battery that provides excellent charging performance. However, colder temperatures will greatly affect the charging performance of the battery. The recommended charging temperature should be within 32°F to 104°F (0°C - 40°C). And during winter, the battery life may have less than half the life that it has at temperatures close to -4°F (-20°C) and any temperature lower than this will prevent the battery from charging at all.
If you have additional questions and support concerns with your Nest Cam (Battery), we'd be happy to assist you here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Night vision
A Trusted Name!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a person who loves, trusts, and depends on Google's products, this product enhances and adds to my consumer confidence. I have been a Google user for many years, I consider myself, an "Android" girl! The product has great features such as 1080p HD with night vision. I love its flexibility meaning it can be used inside or outside. I am sure this security cam will serve me well for many years!
I would recommend this to a friend - Cons mentioned:Battery life
So Incredibly Disappointed after years of happines
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely TERRIBLE. I’ve owned nest cameras for 8+ years and I cannot adequately express how disappointing the Google Home app is since they forced us away from the wonderful NEST app. I just cannot believe how Google arrived here. It’s crazy. If you don’t believe me go read online about it. The cameras are honestly worthless now. There is no ability to live stream the camera with a wireless camera from Google. I am going to change my entire system and I’ve spent thousands on the Google camera. I have 10 of them. 6 original, perfect camera that are 8 years old and still work in the best app and 4 brand new cameras that suck and are forced to work in the Google Home app. Battery life is also not close to the 6-12 weeks. NOT EVEN CLOSE. Google has ruined a once wonderful product line. There are better options out there.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Freddy. We understand that there may be a learning curve with the transition from the Nest app to the Google Home app, but we are here to help make that transition as smooth as possible. With the Google Home app you’re able to connect with a wide variety of speakers, cameras, thermostats, lights, and a range of other products, all from one place.
Check out this article for more information on setting up and discover more features: https://support.google.com/googlenest/answer/9893532?hl=en
If you need an extra hand, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of useCons mentioned:Battery life
Be careful - useless without subscription service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to set up and use. camera quits from cold battery below about 20F. DOES NOT OPERATE AS ADVERTISED!!! You do NOT get 3 hours of recording. It erases all recordings every 3 hours. Makes it pretty much useless unless you buy their subscription. Lying cheats!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi NeilT, thanks for sharing your feedback with us about the Nest Cam (battery), and we’re sorry to hear it didn’t meet your expectations.
At temperatures between -4°F (-20°C) and 32°F (0°C), the camera will continue to work, but the lithium-ion battery in your Google Nest camera or doorbell won’t be able to charge. Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. If the battery drains completely, the camera will shut down. For wired installation setups with a Nest Cam (battery), the wires power the camera directly. At temperatures below freezing, the battery won’t charge, but as long as the wired power source is available, the camera can operate in temperatures down to -4°F (-20°C). This link might be helpful: https://support.google.com/googlenest/answer/11830989
Also, Nest has long been focused on delivering quality products to our customers. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives you smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. The Nest Cam (battery) comes with event video history without a subscription which will automatically expire and be deleted after 3 hours. However, you’ll need a Nest Aware subscription to receive full and extra features. Check what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159
We’d be happy to share your feedback with the right team for future improvements. And if you run into any concerns about the camera features and its performance, let us know and we’ll do our best to help: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Dissapointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have nest hubs, thermostats, smoke alarms, and doorbells. I so badly wanted to replace my arlo cams with nest cams. After a year with the nest cams, I’m going back to Arlo. The nest cams are slow to access, have poor battery life, and really just unimpressive.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there coloradotrav, we greatly appreciate you for investing high on Google Nest devices, and thanks for the feedback you provided on Nest Cam (battery). We’re sorry to learn it didn’t meet your expectations, and we understand your decision to go back to a different camera manufacturer. If you want to consider using the Nest Cams, you can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611
Also, you can adjust the wake-up sensitivity of your camera to decide when to wake up and start recording. If the wake-up sensitivity is low:
- It decreases the range at which the camera or doorbell can sense activity.
- It increases the amount of time it takes for the camera or doorbell to wake up once it senses activity.
Here's how to adjust the wake-up sensitivity in your camera or doorbell's settings:
- Open the Home app Google Home app.
- Touch and hold your device's tile.
- Tap Settings Video Wake-up sensitivity.
- Choose the High Low setting.
If you come across any other questions or concerns about the Nest Cams, please feel free to find us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality, Ease of use
Great product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install and activate. Excellent video quality.
I would recommend this to a friend - Pros mentioned:Camera quality
Well beyond my expectations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera, extremely clear picture, long battery life. The best part is with the magnetic mount the camera is 100% adjustable up, down or side ways. You can’t do that with a stationary camera.
I would recommend this to a friend - Pros mentioned:Camera quality, Ease of use
No NestApp Support, otherwise on par for Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and great video quality as you can expect from Nest cameras however the lack of support for these new cameras with the Nest App is a massive disappointment. Maybe when the Google Home app catches up and I can see all my live views on one page again it will feel like a one stop solution again.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi LawnAdmin, thanks for sharing your feedback about Nest Cam (Battery). We apologize that you’re unable to use the Nest app for your device.
Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.
You can count on our support team for your support needs. Feel free to contact us here anytime: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cameras are great but battery life if a little iffy
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, user826093. Thanks for giving us feedback on Nest Cam (battery). We’re glad that you find it great, and we hear your concern about its battery life.
You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611
On the other hand, you might want to consider connecting your camera to a power outlet with the included power adapter for continuous power and to keep the battery charged. Please note that the power adapter included with the Nest Cam (Battery) is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (5 meters or 10 meters). Contact your retailer for product inquiry.
If help is required, you’ll find our dedicated team ready for your support needs here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Loses features from older generations
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll start this out by saying I am a huge user of Google hardware products. Many Pixel phones, earbuds, Google Wifi, 2 Nest thermostats and several Nest Cam IQs. Generally super happy with them across the board. Then we get to the new Nest Cam Battery. Was super excited for it since one of my Cam IQs died (and with warranty that's too short). Ordered direct from Google, huge mistake there and should have purchased from BBY so I could have returned it. My biggest gripe is that one MUST use the Google Home app to setup and control the new battery cams. As many other users have complained about this issue, I can also attest that the Home app is a terrible, terrible experience. Gone are the days where clicking on the Nest app brings up the camera feeds right away. Now you need to click on the Home app, then click on the Camera button and hope the cameras "connect." Also, if my battery cam is not plugged in I understand that it's not powered all of the time to conserve battery but don't you think when I click into Cameras in the Home app that I want to see that live view as well? And then there's the online experience. Why remove the ability to view the footage on a PC????? I use that feature at least once a month and it's invaluable. Oh well, guess Google knows better..... And there's no time stamp within the Home app so god forbid I need to send footage to someone they'll just need to guess when the recording was from. And finally, it's 2021. Why can't we have a 2k or 4k camera? BK P.S. for the Google person that reads this, I don't want your typical form response that you're always listening. I don't believe that so don't waste our time with a canned response. Just please get this feedback to the product team so they can understand what paying customers think of their product they released too early and without much though.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi bkinnk, thanks for being an advocate of Google Nest products. It's unfortunate to hear about your disappointment with Nest Cam (Battery), and we're sorry to hear that you had to return it.
We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. If you´re willing to try, you may set up your other Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532
We understand that for most users, a higher resolution is always better. However, video resolution is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. Your Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power.
We'll make sure to pass along the details of your feedback to our product team. We're hoping you will reconsider and use Nest Cam (Battery) in the future. Our support would be happy to help you with your support concerns, if you can reach out to us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Camera/service review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, great service from Best Buy! Secondly, cameras are great. Wonderful picture, great audio, such a great experience!
I would recommend this to a friend - Pros mentioned:Camera quality
Nest Cam
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect for what we wanted. We put it up with a little over half a charge and after a little over a month is when we finally had to charge it back up. Video quality is good. Sound quality is decent. I recommend
I would recommend this to a friend - Cons mentioned:Battery life
AVOID this Product! Pathetic Battery life!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AVOID this Google product! Battery for Google camera lasted only 7 DAYS! Two different Best Buy sales people told me the Google camera battery would give me approximately 6 months with a short recharge. The Google camera battery lasted only 7 days. I installed the Google camera over my driveway, and set “motion" to only detect “vehicles" and “people." Best Buy won’t let me return this product after 15 days from purchase, so I’m stuck with this junk (it sat in the box a week before I was able to install). Best Buy and Google should be ashamed of this pathetic product. I can’t believe anyone at Google (or Best Buy, for that matter) would put a stamp of approval on this product. I will never buy a Google camera product again, their batteries can’t be trusted. Based on Best Buy’s terrible sales advise and return policy on such a terrible product, I don’t know that I could ever trust purchasing from Best Buy again. AVOID!
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install and does a great job. Lots of features available through the best app or google home app.
I would recommend this to a friend - Pros mentioned:Ease of use
stable good cams
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've been very happy with these cams. Very easy to setup and stable.
I would recommend this to a friend