Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 11098789
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Google ruined Nest.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware update ruined camera resolution on both exterior cameras overnight. Plan fees recently increased without any new features. Even if you pay for 24/7 cloud storage the system will only allow saving of event clips NOT any segment of the 24/7 recording time. IE: If the Google cam didn't create an event then you won't be able to save it. I've found events are missed regularly and the AI for recognizing what it does see is frequently inaccurate. For example every night my sprinklers come on the camera thinks there's a vehicle in my backyard. It really is a ruined system.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, StevenB. Thank you for sharing your feedback regarding your recent experience with the Nest Cam Indoor Wired. We're sorry for the issues you've encountered with the firmware update, plan fees, and event recording capabilities. It's disheartening to hear that the system misses events regularly and struggles with accurate AI recognition. We understand your frustration and are committed to addressing these concerns. We wanted to make sure to provide you with the best resolution about your concern. Please reach out to our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp
Not dependable or worth the anxiety.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now this goes for googles side of nest. Not nest before google got their hands on it. I have three nest (OG) and two nest (google) cameras. Google once again had to take something and make it worse. I have zero issues with the original 4+ year old nest cameras. The google cameras are unreliable and don’t work 80% especially when I need them to work. My original nest cameras are twice as far from the modem and never drop out. Also, it’s irritating when you get a notification from the google nest and you can’t view it sometimes for another hour. That’s not security, that’s anxiety…. Use your money elsewhere as I’m going to do.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, CodyW. Thanks for giving us feedback on the Nest Cam (battery). It's unfortunate to hear that your expectations are not met, and we’re sorry for the inconvenience these issues could have caused you. We’d like to investigate whether your concerns are caused by the device, connectivity, or other environmental factors. Please contact us anytime and we’ll do our best to help you, here: https://support.google.com/googlenest/gethelp
Horrible technology. Doesn't support NEST APP
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible app support. Can not use the NEST app. Have to use Google Home app which is missing a TON of features from the NEST app. You can't set to auto record when you leave home. You can't manage older nest cams (only view) from the google home. Some settings you have to use your phone to change and can't change from a computer browser. Horrible. Worst camera/app technology I've ever had. Nest did it so much better and I loved it. They really need to take the NEST name off these cameras and other devices as you can't even use the much better NEST app to manage them. 2 years later and Google still hasnt figured out how to do it. Not the company they used to be.....so sad.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JeffS. We're sorry to hear that you had a disappointing experience with your Nest Cam (battery) and the Google Home app that you use to control and monitor the device. We're constantly working to enhance the Google Home app experience and appreciate you for sharing your feedback with us. If you need further assistance or have additional questions about the device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
This is not Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By no one’s surprise Google is ignoring customers and taking 10 steps backwards with quality on Nest. The camera picture quality/clarity is not up to par with the older cameras, it’s worse. No one wants to use the Google Home app as it is not easy to use and quite bloated. Google, you can’t get rid of the nest app no matter how hard you passively try. We the consumer PAY a SUBSCRIPTION for QUALITY, NOT Amazon Ring. If I wanted cheap quality I would have purchased Amazon Ring. I am very disappointed and will not be purchasing any more Google products until the quality issues are fixed and assurance that google will stop killing products without notice (The Nest Secure is a good example, also check out the killed by Google website)
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback with us. We apologize for the disappointing experience you´re having with Nest Cam (Battery).
We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays.
Your Nest Cam (Battery) has full HD resolution with HDR video quality that’s optimized for a clear view in bright sun or dark. Keep in mind that it also helps save battery power. We believe that pixel count is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera.
We'd like to give you a better experience with your Nest Cam (Battery). Please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
This is not Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By no one’s surprise Google is ignoring customers and taking 10 steps backwards with quality on Nest. The camera picture quality/clarity is not up to par with the older cameras, it’s worse. No one wants to use the Google Home app as it is not easy to use and quite bloated. Google, you can’t get rid of the nest app no matter how hard you passively try. We the consumer PAY a SUBSCRIPTION for QUALITY, NOT Amazon Ring. If I wanted cheap quality I would have purchased Amazon Ring. I am very disappointed and will not be purchasing any more Google products until the quality issues are fixed and assurance that google will stop killing products without notice (The Nest Secure is a good example, also check out the killed by Google website)
No, I would not recommend this to a friendWaste of money, wont hold a charge, IT STINKS !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute junk, waste of money. Camera wont work like all the reviews say. Happy with other wired cameras but this battery operated is pure junk. One was enough for me. Fix it google or take it off your market.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, HarryA. Sorry to hear your experience with the Nest Cam (Battery) hasn’t been the best. We’d be happy to investigate your concerns and get your device running smoothly — when you get a moment, reach out to us here: https://support.google.com/googlenest/gethelp?
- Cons mentioned:App compatibility
Terrible! DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Doesn’t work with nest app. I wouldn’t complain about having to migrate to the google home app if not for the fact that it’s clunky and lacking most of the features we had in the nest app. Returned for refund.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Xjnine9fkof2, thanks for sharing your insights on Nest Cam (Battery). We´re sorry to hear about your disappointment on the Google Home app, and that you already returned it.
The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532
If you ever have a change of heart, you may reach out to our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Google cameras
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice video quality but they don’t notify google home hub if motion is detected. You only get notifications on your phone which is annoying.
No, I would not recommend this to a friend Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally trashh products, they should bring the nest products back intead and improve them, prices were more justified for nest products, and also the google app is not even close to the nest app interference
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate your feedback. We're sorry to hear about your frustrating experience with Nest Cam (Battery) and the Google Home app.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We’d like to learn more about your experience, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Just get wyze cam for $30
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way way way over priced. Just buy the wyze cam instead. They all do the same thing
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Mluu510! We appreciate your feedback on the Nest Cam (battery). We understand your concerns and it's important to consider your individual needs which are very affordable and decide for the right security camera. The Nest camera has advantages on features such as a wider field of view and better low -light performance. We'd like to change your mind and provide you with a more positive experience the next time you consider using any of our Google Nest devices. Our support team would love to answer any questions you may have by simply reaching out to us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Don’t buy if you have the old bear cams
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought directly from google. Easy to install but it took me hours to realize it doesn’t connect the the nest app. I HATE this camera and it borderline wants me to switch to a whole new system.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jennifer, thanks for sharing the details of your concerns for Nest Cam (Battery) with us. We apologize for any inconvenience you may be having with the connectivity issue for the Google Home app.
Here are some suggested troubleshooting steps you can try out:
- Check your Nest camera´s distance to the router or access point.
- Restart your Nest Cam (Battery). Locate the reset button on the back of the camera. Press and hold for 5 seconds. Your camera will restart, and the status light will be steady, solid white.
- Restart your router.
- Check for interference. Almost every network is subject to wireless interference which can cause problems when connecting your camera to the Nest app. Check for any wireless interference that may be caused by thick walls and floors, competing Wi-Fi networks, from other electronics in your home.
- Check the settings on your Wi-Fi router or access point. Some settings on your router or access point could be causing a problem with the connection. High firewall security or parental controls can block communication with Nest servers.
We'd like to help you further. If you will allow us, please contact any of our support specialists here: https://support.google.com/googlenest/gethelp
BIG REJECT on these. Shame on Google!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please forgive me BestBuy as I didn't buy these from you. But I do purchase a lot of things from BestBuy which is a store I love. I have been a big fan of the NEST cams for the last 3 years. I have 5 of them. I was super excited to see what new improvements the scientists had come up with in the new 2021 cams. I ordered 2 of them and started to use them... OMG these are terrible terrible terrible I returned them both after about 4 days. I won't type up the long list of problems as so many other people have outlined them but let me say SHAME SHAME SHAME on Google for releasing this very inferior products. There are a big step backwards in my opinion.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MartyGadget, thanks for giving us your insights on the new Nest Cam (Batter). It's unfortunate to hear that you already returned them.
If you ever reconsider using Nest Cam (Battery) again in the future, we'd be happy to hear more about your experience and see how we can provide you with a better experience. Please feel free to contact our support team for your support needs here: https://support.google.com/googlenest/gethelp
- Cons mentioned:App compatibility
Dissapointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant use the net app. I dont like the google app. Nest was so much better without google.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bravo, thanks for sending in your review for Nest Cam (battery). We're sorry to learn that your experience with using the Home app has been disappointing. Our goal is to make the Google Home app as the one place you can control all your Nest and other smart home devices and create an integrated experience with the Google Assistant. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app and making it better for you. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Beware you will need to sign up to the service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t sign up to the service after 3 months it will only keep the last 3 hours of recording erasing all others not even a nights worth. Considering they cost on the higher end that seems ridiculous.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RonG, thanks for taking the time to share your feedback about Nest Cam (battery). We’re sorry to hear about your disappointment after the free Nest Aware subscription ended.
Nest Aware subscription provides more value for your money with its features. Aside from 30 days of Video History and 24/7 continuous recording, you have access to clips and time lapses and even customizing your own activity zones. The best thing about this subscription is that it will include all your Google Nest devices under one subscription unlike before where you have to pay a monthly subscription for each device.
Your feedback is important to us and your satisfaction is what drives us in improving our products and services. If you need help, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp
Worthless without expensive Nest Aware sub
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be aware that this camera is practically useless without a Nest Aware or Nest Aware Plus subscription. For the expensive price, this is ridiculous. Just get Eufy cameras for free local storage for same or less price.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JasonBB, thanks for sharing what you think about the Nest Cam (battery), and we’re sorry to hear that it’s not ideal for you.
There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. If you want to go back and view recorded video, you can view events up to 3 hours in the past. However, you’ll need a Nest Aware subscription to record video, receive advanced notifications, to get extra features and to view videos saved in the cloud. Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. With a Nest Aware subscription, your Nest camera stores video securely to the Nest cloud so you can access it anytime, anywhere. Check what you can get with the Nest Aware subscription, here’s the link: https://support.google.com/googlenest/answer/9233159
Your feedback is important to us, and we’re always here to help. You can contact us anytime for any support concerns or questions using this link: https://support.google.com/googlenest/gethelp
Not weather resistant
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera worked great in the sunshine or rain for the past 2 years that I used it until recently after a big storm a lot of condensation appeared inside the camera and now you can barely see anything.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Bruce, thanks for taking the time to share your feedback with us about your Nest Cam, and we’re sorry to learn that a lot of condensation appeared inside that affects the camera view. We believe this review is meant for another camera model since the Nest Cam (Battery) was just released a few months ago. Still, we’d like to help you the best way possible. We suggest stop using the camera and get in touch with our specialists for further assistance, here: https://support.google.com/googlenest/gethelp
Cannot access recordings
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are constantly reporting “video not available yet; check back later”. I recently have had a tremendous need to access two videos that are not available because of this. This need is to show evidence in court. These cameras and/or software cannot be trusted to record video. I am praying Google will come through and help me retrieve these videos.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JJ01. Thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We’re sorry to hear that your experience is below your preference and needs. We’d like an opportunity to help you with your concern. We encourage you to visit us anytime so we can investigate why your doorbell is behaving differently, here: https://support.google.com/googlenest/gethelp
Great cameras but horrible to setup
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing wkth the features they pack but setting them up has to be one of the most difficult things I’ve had to setup
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, dbojo. We’re thankful for your feedback and we’re glad that you like the features of the Nest Cam (battery). We’re sorry to hear that the setup was a difficult experience for you. We appreciate all your efforts to make them work. If you find yourself in need to set up another Nest Cam in the future, this link with installation video might be helpful: https://support.google.com/googlenest/answer/10919314
We hope you’re getting all the benefits out of the Nest Cam features. And if you run into any concerns with using the cameras effectively, don’t hesitate to let us know here so we can help: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Outdoor camera
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy and simple to install. Good quality and picture .
I would recommend this to a friend Why Discontinue Nest IQ??????
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why Did NEST discontinue the Nest IQ Camera??? That is and was the best camera that I liked, I have 2 and wanted to get another one, but I cannot.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Erik, thanks for sharing your concern about the Nest Cam IQ Camera. We understand that you are a long time Nest cam user like you have come to enjoy our products. However, we´re introducing a newer line of Nest cameras with newer features that you might like and enjoy. Please keep a close watch as Nest Cam (Indoor, Wired) and Nest Cam with floodlight will be available soon. In the meantime, our support team would be happy to answer any questions you may have about our products, if you can reach out to us here: https://support.google.com/googlenest/gethelp