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Customer reviews

Rating 4.1 out of 5 stars with 2740 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,740 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend the Google Camera for those who are looking for quality

    I would recommend this to a friend
  • Cons mentioned:
    Motion detection

    Rated 1 out of 5 stars

    Inconsistent Event Detection & Notifications

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The inconsistency of event detection and push notifications with this camera is very frustrating. Some days, the camera won't even push a single notification. I have mine mounted above my garage, facing the street, and we get a lot of foot traffic and cars passing our house, so we should get a lot of activity being captured throughout the day. It's not a settings issue, both my Google Home app and my phone push notification settings are properly configured. My settings: Wake-up Sensitivity: High Maximum Event Length: 1 min Video quality: Max Push Notifications: All (Motion, People, Animals, Vehicles) I've tried resetting the camera, and reinstalling it into my Google Home App, but nothing has fixed the issue. If you're in the market for a home security system, I wouldn't recommend the Google camera system at this point. The only reason I haven't switched already is because I've already invested a lot of money into this system, and switching brands/devices, plus subscription will just further incur more costs. I'm overall unsatisfied with the performance of this device. I'm not getting what I'm paying for with the Nest Aware subscription using this camera. I have little-to-no confidence that this camera would detect anything if someone were to vandalize or steal my property within line-of-sight of the camera. Do some thorough review comparisons with competitive brands! Hopefully this helps!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Blessings

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my nest camera with out them they wouldn't got the picture of the guy that tried to break in

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Easy set up! But check your settings.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Just make sure you set the active areas so the camera doesnt pick up trees, flags, car on the street. I set for just our driveway. Otherwise the batter will drain too fast.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi CLou, thanks for taking the time to share your feedback. We’re sorry to hear about the battery issues you have with Nest Cam (battery).

      The other ways you can extend the battery life of your camera is by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
      - Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
      - Typical - About 3 months battery life (about 9 - 12 recorded events per day)
      - Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

      If you’re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn’t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. We’re hoping that you’ll give us another chance to improve your experience. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    They are getting better but lack refinement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that the ai is good recognizing people and vehicles during the day great. At night it really struggles and makes bad calls alot. Cant upload video to your phone while giving a live feed so you cant see things while they happen if you get an alert. So look at your options should have done more research on my part

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, Hamman. We appreciate your feedback on the Nest Cam (battery). We’d be happy to investigate and make sure your device is running optimally. When you have time, reach out to us here: https://support.google.com/googlenest/gethelp? Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Strong magnet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install; was impressed with the magnetic attachment for easy angling. Set up in the app was quick.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good product and great quality.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It was exactly what we needed and provides a good picture for our backyard.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best Nest!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great outdoor camera, connects to my Google Home app and lets me see everything in my backyard. Great video and sound quality as well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera quality, ease of install. I am in the Google /Nest universe. Yes I could have went cheaper however the ease an integration made this a no brainier

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest Camera review.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, it was easy to install and connect to our existing Nest system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart home approved

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a fan i switched because i had the doorbell feom arlo. I kinda miss arlo as it was good at dected people vs animals. I love the fave reqiginition though. The intercoms are great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this camera up while on sale for a very reasonable price, I’ve been using it with the free 30 day trial of Nest Aware, which so far has worked really good for me, with one or two misses. Battery life has been good for the amount of activity where this camera is placed.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi VSmiley, thanks for choosing our Google Nest product. We´re glad to hear that it has worked well for you. We value your experience with our products and we´d like to learn more about any difficulty you may be having with some of its features. You´re more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Front and back yard cameras

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product let me know if it’s a dog or any animal our person, and can even add a name to the people

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Decent unit...Terrible execution.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy gets a 5 star. Google gets a 0. Leave it to Google to buy and ruin a good thing. This camera is decent quality, but who in their right mind wants to recharge their outside security camera daily. The camera DOES NOT integrate into existing set ups and frankly the application to use it just stinks. Google tech support to set this up is a joke as well. They do not know a thing about it in India and you will waste many minutes of your life listening to someone ask dumb questions that are not even part of this camera. Google failed on this totally.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi WM07, thanks for sharing your experience. We’re sorry to learn that Nest Cam (battery) didn’t meet your expectations, and that our support fell short in providing the help you needed. This is definitely not the kind of experience we want our customers to have.

      The new Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

      For the battery life, it depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
      - Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
      - Typical - About 3 months battery life (about 9 - 12 recorded events per day)
      - Quiet - About 7 months battery life (about 2 - 4 recorded events per day)

      If you´re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. We’re hoping that you’ll give us another chance to improve your experience. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them absolutely amazing picture and love how easy it is to use

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture quality. Held up well during a severe strom with hail. Needs strong wifi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home owner slash customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They been a great addition to my home security, i'm about to buy two more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item to get if you need temporary surveillance in or outside your house. Easy install. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love the ability to access the history part with nest aware subscription. Works great with out other google products. The app easy to use also to tell when they need charged

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Charge lasts for months outside where I mounted it though a less in the winter. Great view and ease even adding to Google home

    I would recommend this to a friend