Customer Ratings & Reviews

Hi there, thanks for taking the time to share your review on the Nest Cam (Battery). We’re sorry for the inconvenience these issues may have caused you, and we understand your decision to return it.

Nest camera notifications are a little different. Because we don’t want to bombard you with alerts, you might get fewer than you expect if your camera is pointed at a busy spot. You can choose to receive notifications for everything your camera detects, or choose notifications for only certain types of activity. Here’s more information about notification settings you can change for your camera: https://support.google.com/googlenest/answer/9210305

Also, it only takes around 4-5 hours to fully charge the Nest Cam (battery). If there’s a need for more than one charging cable, or if you want the camera to be wired with continuous power, you can go with the optional Nest Cam (battery) Weatherproof Cable (in 5 m or 10 m) to keep your Nest Cam connected.

Your feedback is important as we always aim to improve our products and services. If you’d like to try the new Nest Cam again in the future, we’d be happy to help improve your experience by visiting us here: https://support.google.com/googlenest/gethelp

Hi JMatty, it’s great to have your feedback on Nest Cam (battery) and we’re glad that the battery life and the image quality are ideal for you. We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices.

If you need help with using the camera effectively in the Home app, please feel free to let us know here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sending in your review. We're sorry to learn that you're experiencing some difficulties with your Nest Cam (battery) when it comes to motion detection. The camera is designed to analyze its video data for people, animals, and moving vehicles even at night. We'd like to know more details about your Nest Cam so we can help identify the cause of the issue and provide you with helpful troubleshooting tips that may improve the performance of your device. Please contact us on our Google Help page by visiting the link here: https://support.google.com/googlenest/gethelp

Hi Kwan, thanks for your insights. It's great to hear that you liked the design and easy recharging feature of Nest Cam (Battery). However, we're sorry to hear that you found the cloud recording to be slow and that it doesn't record certain events.

We recommend checking your network for possible congestion. Disconnecting some of your connected devices can help free up some bandwidth space and enable you to test if you will get better cloud recording speeds. Once you verify congestion, contacting your Internet service provider to check your connection and upgrade your bandwidth is highly recommended.

Video recording is triggered by motion detection on Nest Cam (Battery), and this can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

If you still encounter some difficulty with the video recording even after following the steps we provided, please consider contacting our support team so we can assist you with your support needs here: https://support.google.com/googlenest/gethelp