Customer Ratings & Reviews

Hey there, JonathanS. We’re sorry you're running into connectivity problems with the Nest Cam (Battery) — we totally understand your frustration. Here are some troubleshooting steps to get your device running smoothly:

1. Check your camera’s distance to the router: Your camera may be out of range or it may be too close to the router.
2. Restart your camera: When you restart your camera, it will refresh its connection. Instructions depend on what kind of device you have.
3. Restart your router: When you restart your router and modem, it will reset your internet connection.
4. Check the settings on your Wi-Fi router or access point: In some cases, settings on your router or access point could cause a problem with the connection. High firewall security or parental controls can block new devices from connecting to your Wi-FI network

Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp

Hey there, UlyssesD. We’re sorry to hear you’re having to charge the Nest Cam (Battery) so often. The battery life will depend on factors including activity, temperature, and selected camera settings. On average here’s how long the battery will last on a single charge:

Busy - About 1 month battery life (about 25 - 30 recorded events per day)
Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
Quiet - About 6 months battery life (about 2 - 5 recorded events per day)

Here’s a few tips to conserve battery:
1. Optimize its video quality.
2. Shorten the length of time for which events are recorded.
3. Take longer to begin recording between events.

We’re just a click away if you need support: https://support.google.com/googlenest/gethelp

Hi wuja, thanks for posting your feedback about Nest Cam (Battery). We’re sorry to hear that the motion detection feature didn’t meet your expectations.

Motion detection for your Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. Here are some recommended steps that may be helpful with the issue:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints, and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to Zoom and Enhance and crop out surfaces or objects that may be the cause of the glare.
- If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may reflect the infrared light.

If you have any questions about your Nest Cam (Battery), feel free to contact our support team. You may reach out to us anytime using this link https://support.google.com/googlenesthelp

Hi there, thanks for posting your review. We’re sorry to hear that Nest Cam (Battery) didn’t meet your expectations. We’ve taken a note of your feedback and we’ll make sure this gets passed along to the right team, since we’re always looking for opportunities to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp