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Customer reviews

Rating 4.1 out of 5 stars with 2733 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,733 reviews
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great cameras!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras have great video quality and easy to install/setup with your Google account. Access via phone anywhere anytime. You can extend the record hours with a subscription but you can do without it too. Charge last pretty long depending on weather conditions. Great purchase, might get one more!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great pack of cams

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use! The only thing I would change is an additional charging cable.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Marmorse. We appreciate your feedback and we’re glad that you find the Nest Cam (battery) with ease of use. We hear your concern about having one charging cable only for the 2-pack cameras. The inclusion of a single cable is intentional, as the cameras shouldn't usually need to be charged at the same time due to differences in usage, such as event frequency or scene the camera is observing, sensitivity and event duration settings, and more.

      We’ll share your feedback with the right team as we’re constantly looking to improve the reliability, usability, and use of various features. If help is needed, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Nest cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the better cameras on the market, easy setup, only downside to me is the google home app

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product overall easy to use and worked, Has issues when real cold

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Easy to install and worked great for what we needed

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    As expected, but not amazed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m an existing Nest user with an Outdoor IQ camera and a Hello. The new camera works well with even better quality than the IQ, but honestly I expected slightly better video quality even when set in max than I get. Sometimes it seems a little pixelated. Google also has work to do on their app for the camera. It has some bugs with video playback and usability, but I’m hopeful that they’ll clean that up with time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Great Buy from Best Buy!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Great video quality. Long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent camera easy to install take me around 30 min to install both cameras

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ok but hardwiring would reduce trouble

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice clear picture. Battery life could be improved. Otherwise hardwiring would be less a hassel.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for your feedback. We´re sorry to hear about the poor battery life and hardwiring option for Nest Cam (Battery).

      Nest camera battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
      Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
      Typical: About 3 months battery life (about 9 - 12 recorded events per day)
      Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

      If the battery life of your Nest Cam (Battery) doesn´t meet the recommended battery life above, then it´s important to check the frequency of events (per day) that you get on Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera. Was so easy to install. It has great quality videos day and night. The charge lasts a long time snd it is placed whrte there is quite a bit of traffic. Highly recommend purchasing the subscription so you can look back at events whenever you want

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love these cameras and plan on buying 2 more for our backyard too

    I would recommend this to a friend
  • Cons mentioned:
    App compatibility

    Rated 4 out of 5 stars

    Can’t really use the Nest App for the newer Cams

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a little bit disappointed that I can no longer use my nest app to view the video feed on newer nest cams and forced to use google home app. I have a few older gen Nest cameras/doorbell camera so I have to use both google home app and nest app to view the video feeds. It’s very annoying to switch between apps instead of having it in one app and I don’t really like using the google home app to view the cameras.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi nate17, we really appreciate you for sharing your feedback with us about the Nest Cam (battery). We can imagine how having to use two different apps can be an inconvenience for you, and we’re aware that longtime Nest users enjoy having the option to view the Nest camera feeds from the Nest app. However, our priority is to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

      We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, you're always welcome to let us know here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great video

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been amazing, have them set up on my Google home account and it’s nice to be able to see such clear video.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 2 out of 5 stars

    Not Even Close to Real Time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pluses- Great image quality in daylight as well as night. Easy to set up and install Cons- I have 6 of these cameras and when I click on Google home app. They show up but not even close to streaming all of them real time. My dog will go outside and if looking at outside cameras, might show him for a second but then freezes up or doesn’t show him at all for quite a while. I should point out I have a 1.1 GB’s per second service and all cameras are within 40 feet. Would probably go with Ring next time.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, JCIII. Thanks for sharing your concerns about the Nest Cam (battery). We’re sorry to hear that your experience is below satisfaction. We’ve taken note of your feedback to work on improving our products and services. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view. You can change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

      For additional assistance, our dedicated team is always ready to help you here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and very easy to install. I purchased 3 cameras 4 years ago and decided to purchase 2 more. There are lots of options in the market place but Nest Cam is the best in my opinion. Would recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good cameras, software is subject to improving

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera work as intended, they are very easy to install and seamlessly can be integrated to Google Home/Nest. The only downside (that make me rate them as 4) is the software. There is configuration for at home & out, however compared to other cameras/software in the market, there isn't configuration based on schedule (specifically while sleeping).

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good cameras, but pricey.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these cameras, but they are very expensive for what they are. Note that if you live in a cold environment such as I do (Anchorage, AK) the cameras will become inoperative when the temperatures get below freezing. Also, you have to subscribe to the Nest Aware Plus service to get full history, etc., this is $10/month or $120 per year.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Google cam easy to set up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality image camera, easy to set up with google home app,

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera . Gives a clear picture and video can be saved .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good hardware, don’t love some of the changes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time user of this line of products, I was both impressed and disappointed with my purchase. I think they’ve made some significant improvements in the hardware, including the battery, ease of set up and overall durability. Unfortunately, Google’s newer generation of products is incompatible with the old nest app and requires the use of their newer home app instead. And migrating the old cameras to the new app, they lose some functionality. So you’re either left with inferior software, or using two apps if you want to maximize the utility of a system incorporating both older and newer generations of these cameras. If you are only purchasing the latest hardware, you probably won’t regret it, but for people that have the older cameras and want to incorporate one of these, be aware.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for sharing your thoughts on the Nest Battery, Phoenicianguy. We understand that there may be a learning curve with the transition from the Nest app to the Google Home app, but we are here to help make that transition as smooth as possible. With the Google Home app you’re able to connect with a wide variety of speakers, cameras, thermostats, lights, and a range of other products, all from one place.

      Check out this article to discover more features: https://support.google.com/googlenest/answer/9893532?hl=en

      If you need an extra hand, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle