Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 12338895
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers express satisfaction with the product's excellent camera quality, ease of use, and overall performance, highlighting clear night vision and simple installation. However, a significant concern for many users is the poor battery life. Some customers also reported issues with app and general compatibility, along with occasional connectivity lags and a narrow motion detection range.
This summary was generated by AI based on customer reviews.
Great Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera.battery only works for live feed and motion detecting, but can last for a few months. I ended up buying an adapter/power cord to keep this camera feed running 24/7
I would recommend this to a friend- Cons mentioned:Battery life
Dead battery despite being plugged in 24/7
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already know I hate the Google Home interface because it's inferior to Nest, but I got on board and purchased these to be my outdoor cameras. I had them wired the entire time, but eventually they both stopped powering on and the error says the battery is dead. Yet they are wired. They are now paperweights.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, we're sorry to hear you're having battery trouble with your Nest Cam (Battery). We're here to help, contact us so we can advise you on how to proceed: https://support.google.com/googlenest/gethelp?hl=en
- Cons mentioned:Battery life
Battery doesnt last as long as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery dies waaaaayy too fast. Got 2 caneras in the office. Every 2 days. Dead. Im returning them.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi LuisB. Thanks for posting your review. We're sorry to hear that you're experiencing issues with your Nest Cam (indoor, wired). This type of issue is uncommon. If you have already returned your camera to Best Buy, we hope you can rejoin the Google family of products.
Nest Cam outdoor, battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a friend who was having anxiety over the security of her neighborhood. The camera was great, installed quick, and the free 3 hour video clips with facial recognition feature is enough for her at the moment.
I would recommend this to a friendGreat camera, bad software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is ok but the new software is terrible. I loved the old Nest software. Google is getting rid of that software so keep that in mind if you are attached to the old Nest software. The Google software is terrible.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jeff, thank you for posting your review. We're sorry to hear about your experience with Nest Cam (battery) and the performance of the software. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback here is a step forward in helping us achieve this and improve your overall experience with Nest Cam. If you have additional feedback or need further assistance with your device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
SUPER CAM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the best decision in the purchase of 2nd security camera set up, was ordered from Best Buy and I received it very quickly to my surprise, easy set up and quick and easy to get up and running .
I would recommend this to a friend- Cons mentioned:Motion detection
No motion detected in winters
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nest cams(3) have stopped detecting any motion since the weather has become cold. In summer and fall they worked fine, but the performance in winter is very poor.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey AkashP, we appreciate you for sharing your experience with Nest Cam (battery). We're sorry to hear that you're experiencing some difficulties with your device when it comes to operating in cold weather. Please be advised that your Nest Cam should have an operating temperature of -4°F to 104°F (-20°C - 40°C). We suggest that you reach out to our support specialists so we can further investigate the cause of this issue and provide you with troubleshooting steps that can enhance the performance of the device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
No good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good the battery finish lil over a week. I put on over the garage door u can speak through the camera speaker that’s pluse but wireless not convenient on busy street. I rather get wired camera.
No, I would not recommend this to a friend - Pros mentioned:Camera quality
Very Happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the quality of the video as compared to another common camera system. It was quite a bit more expensive than other cameras. Again, the quality is great
I would recommend this to a friend Very pleased
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very worried about the expense, but the ease of setting them up and the amazing quality of video was definalty worth it. Since the initial charge too they are still going and have a couple weeks of battery life too!
I would recommend this to a friendbest smart cameras on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.google nest cams are the best. the new ones have built-in person recognition, as well as 3 hour even storage. with google one subscription get friendly faces recognition, cloud storage, as well as other google services
I would recommend this to a friend- Cons mentioned:Connectivity
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google shouldve left nest alone. They had a good product by itself. Firstly, you cant use the nest app with the cameras. Secondly, you have to use the google home app which requires your gps location information on your house. Thirdly, ive tried to connect the cameras literally with the camera sitting side by side with my router, and the app says it cannot connect the camera and recommends me moving the camera closer. I guess im supposed to melt them together at this point??? Would not recommend
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi teejay, we appreciate your insights. We're sorry to hear about your disappointment with the new generation of Nest cameras, including Nest Cam (Battery), and the move to the Google Home app from the Nest app.
We understand that long time Nest users, like you, enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant to create an integrated experience with other Google Nest speakers and displays. If you´re willing to try, you may set up your older Nest cameras on the Google Home app as well. For more information, check out this help article:
https://support.google.com/googlenest/answer/9293657
Connectivity issues may be related to a few factors including the following:
- We recommend checking for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- Disable the mobile data function on your mobile phone and ensure that its connected to the same Wi-Fi network as your Nest Cam (Battery)
For additional assistance with your Nest Cam (Battery), please consider contacting our support team so we can assist you here: https://support.google.com/googlenest/gethelp
Outdoor camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good without a subscription and a plug in needing no batteries
I would recommend this to a friendWorks like a charm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work good and easy to setup. Adding them to Google home is a breeze and installing them is straightforward. Battery life meetsy expectations.
I would recommend this to a friendWell done!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Nest (or Google or whatever) but you know it’s going to be well executed. And it is. Works as expected - easily and simply. Works better with a power source but it’s good to have the option of the battery.
I would recommend this to a friendGoogle home cam
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it catches everything speaker loud my kids don’t like it cause there always getting caught lol and I can rewind footage and it saves it
I would recommend this to a friendCamera is okay… google home app needs work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera itself is fine. The battery lasts me about a week. This version of nest camera utilizes the google home app, which isn’t the greatest. My older nest cams integrate with the nest app… this one does not. Kind of a disappointment.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Tini, thanks for taking the time to write this review about the Nest Cam (battery). We’re sorry to hear of your disappointment with its battery life, and with its functionality in the Google Home app.
We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users like you with previous versions of Nest cameras can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
Your camera could be detecting a lot of activities, as the battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611
If you have to charge the battery more often than you should, you may consider connecting your camera to a power outlet with the included or optional power adapter. Please note that the power adapter included with the Nest camera is not weatherproof and not intended for outdoor use, and you can use a compatible weatherproof cable (sold separately) that will keep the battery charged.
If you’re willing, we can help you check for other reasons why the battery needs to be recharged every week, so we can figure out a way to help improve your experience. We encourage you to contact us whenever you have time for further isolation and troubleshooting: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Total fail for Google & Nest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this camera as a package with the Google Hub Max based on reputation and our like with a few of their other products. However, this camera is a failure to the Google and Nest brand name. The battery life is absolutely horrible. Even at the lowest settings, I have to charge the camera wvery week. Why not just buy a lower quality camera with a better battery life!? Cannot add to Nest app. Do not recommend!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Mwilson. We appreciate your feedback on the Nest Cam (battery). We hear your concern about its app integration, and we appreciate your effort in trying different orientations to improve its battery life.
We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.
We’d be happy to help investigate your concern about the battery life of your camera. Feel free to contact our support team for technical guidance here: https://support.google.com/googlenest/gethelp
Google cameras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our Google products. We used the cameras at our old house and knew we needed them at our new home. They give us peace of mind.
I would recommend this to a friendDisappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Booting up of each camera takes a significant amount of time including a software update. In addition, one of the three cameras wouldn't boot up after numerous tries on multiple networks. I brought back to Best Buy and was told I couldn't exchange for a single camera and instead needed to go take down the other two and return all three. . . and then start over again. Very frustrating
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, DanielB. We’re sorry you had trouble setting up the Nest Cam (Battery). If the device won’t connect to the Google Home app, press the button on the back of your camera once and wait for it to restart. As a last resort, hold the button down and it will reset to factory defaults. If you need an extra hand, don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?