Customer Ratings & Reviews

Hi there TacoGawd, thanks for sharing the details of your feedback. We're sorry to hear of your disappointment with the Google Home app and Nest Cam (Battery).

Our goal with the Google Home app was to make it the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. However, the battery life for your Nest Cam (Battery) can be affected by factors including activity, temperature, and camera settings that you select. Here are some typical scenarios:
Busy: About 1.5 months battery life (about 20-25 recorded events per day)
Typical: About 3 months battery life (about 9-12 recorded events per day)
Quiet: About 7 months battery life (about 2-4 recorded events per day)

We're hoping you will still consider using Nest Cam (Battery). And if you're willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You're always welcome to contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

"Hello there, Trytobesafe. Thanks for the feedback, and we’re glad that your Nest Cam (battery) works. We hear your concerns about its field of view along with its image quality during night time. We’ll share your feedback with the right team for future improvements. Meanwhile, we suggest cleaning the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality. You can also try turning your camera so that any nearby surfaces or objects (like a wall) are out of view. Use the app to zoom and enhance, and crop out surfaces or objects that may be the cause of the glare.
If a bright white shape along the edge appears while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.

If additional support is required, visit us at the following link and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp

Hi RJTECW, thanks for letting us know of your feedback about the Nest Cam (battery). It’s unfortunate to hear that it didn’t meet your expectations. We can imagine how hard you tried to get both cameras working and we’re sorry for the inconvenience it has caused

We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

We're always here to help you improve your experience. And we’re hoping to have another opportunity to investigate your concerns about the frame rate and the intermittent performance of the camera. If you’re willing to reach out to us once again for a closer look, you’re more than welcome to visit us anytime here: https://support.google.com/googlenest/gethelp

Hi AvantgardePlayer479, it’s great to have your feedback and we’re glad that you find the Nest Learning Thermostat an effective product. We’re focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. However, you’ll need a Nest Aware subscription to record video and receive advanced notifications. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

If there’s anything we can be of help, please don’t hesitate to get in touch with us anytime at: https://support.google.com/googlenest/gethelp