Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 12338895
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the excellent camera quality, ease of use, and strong overall performance. They also appreciate the straightforward installation and clear night vision. However, many customers have expressed concerns regarding the short battery life. Some users also noted issues with app compatibility, limited motion detection range, and occasional connectivity lags.
This summary was generated by AI based on customer reviews.
Great option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless option to an already good camera. A must have for those places that getting power is hard to do.
I would recommend this to a friend- Cons mentioned:Connectivity
Hot Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money. Have owned these for barely over a year. Recently had to change wifi router and password. These will not reconnect. Multiple factory resets, days wasted trying to figure it out. Just good for dummy cameras now. Sad and pathetic. Go with any other brand but these,
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, DJmigra. Thanks for sharing your feedback. We're sorry to hear that you're having some difficulty connecting Nest Cam (Battery) after changing your router.
Nest Cam (Battery) supports 802.11a/b/g/n Wi-Fi standard and works on typical dual band 2.4 GHz and 5 GHz routers. It also supports WEP, WPA, WPA2, WPA3 security encryption. You may want to check on your router's specification and security encryption that you're using. If the issue isn't related to either the Wi-Fi specification or security encryption, then we may need to have a close look at your device. We value your experience with our products and we'd like to offer the best help possible. Please feel free to reach out to our support team for further help with your concern via our help page here: https://support.google.com/googlenest/gethelp
Home defense
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good customer service and in time delivery. Effortless installation
I would recommend this to a friendDO NOT RECOMMEND
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I exchanged for a second pair after first pair would not set up thinking first pair was faulty. Spent 7 hours on the phone with tech. It was a vicious cycle of scanning qr and returning to main page. The style is nice, i loved the options and look but these cameras are a hastle. They cost $125 for someone to install and i think thats intentional. I returned for blink and it took 5 minutes for me to hook up by myself.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Michaud, thanks for sharing a review about the Nest Cam (battery), and we’re sorry to hear of your difficult experience with the setup. We can imagine how hard you tried, and we understand that you returned it for a different camera brand. If you're willing to give Nest camera another try in the future, please don’t hesitate to visit us anytime again for any concerns that you may have and you’ll find us always available here: https://support.google.com/googlenest/gethelp
Great buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good resolution, easy to connect and very slick design.
I would recommend this to a friendGreat product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera and integrated nicely to Google ecosystem
I would recommend this to a friendExactly what we wanted, and the Best Price I found
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this! The Camera connects to the base by a very strong magnet, and the view can be easily changed.
I would recommend this to a friendNest Cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny, battery life is much better than you would expect.
I would recommend this to a friendSecurity system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the system and you guys at Best buy gave me a very good service and headed me in the right direction
I would recommend this to a friendWorks as advertised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was pretty easy and works as advertised. No complaints so far.
I would recommend this to a friend- Pros mentioned:Camera quality
Useless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera has good quality, and easy to install. Problem is it only stores up to 3 minute snippets of videos for up to 3 hours. When you’re sleeping, and something happens, let’s say at 1am, and you watch it online by 4am, it’s gone! Dummest waste of product I’ve ever seen. I’ll be returning!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi NorCalmama, thanks for sharing your feedback with us. We're sorry to hear that your experience with your Nest Cam (battery) didn't meet your expectations when it comes to storing videos. Your Nest Cam comes with 24/7 live view and 3 hours of free event video history. For a continuous video history, you would need a Nest Aware Plus subscription and that your camera be wired for continuous power, both are sold separately. If you're willing to give the Nest Cam another go, please contact us on our Google Help page and let us help you improve your experience. You can reach our help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Not very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very high price, the batteries doesn't last long, and doesn't work with the old nest program.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi egg347, thanks for taking the time to share your feedback. We’re sorry to learn that the Nest Cam (battery) didn’t meet your expectations.
The new Nest Cam (battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
For the battery life, it will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)
If you´re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great till you have to switch wifi routers. Ive reset it 8 times and reached out to Google. No response
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello BigBear, thanks for posting your review here. We're sorry to hear that you're experiencing some connectivity issues with your Nest Cam (battery). If you change your Wi-Fi password, name or security settings, or install a new router, you’ll need to make sure the Wi-Fi information in the Google Home or Nest app is up-to-date. If you're willing to give it another go, we recommend that you reach us through our Google Help page and let us help improve your overall experience. You can click on the link here: https://support.google.com/googlenest/gethelp
Backyard cam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like to know it is battery operated or plug in to wall.
I would recommend this to a friendWatch to birds too!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to install and the best when there's no outside electric box
I would recommend this to a friendgood camera
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connects very well and provides security features.
I would recommend this to a friendBad quality, hard to adjust angle
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this camera. I have a lot of Google home and Nest products so I figured, might as well get the nest cam when I was looking at security cams. First of all the picture is SO GRAINY, poor color, poor quality, not that great in dark either but even in mid light. Besides that, it can really only go on the magnetic hold one way, otherwise the image is upside down, so then when you're nailing it up you have to make sure that right where it twists on will line up exactly how you want your camera to point. Would much rather have a camera that I can adjust to rotate instead of having to unscrew it and nail it back up in the position I want if it's slightly off. Setting it up in the app was a pain too, the nest app wanted you to set it up in Google home app and Google home app wanted to use nest app, but got that working - trick is, when you say Google product it doesn't find it but then you can skip your other products you have and scan it. You can't say works with Google and select nest because it will give you that loop instead of letting you scan it. Anyways, my biggest gripe is not being able to adjust it and the quality of camera so I'll be returning for a diff kind.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for being an advocate of our Google Nest products. We're sorry to hear about the poor experience you're having with Nest Cam (Battery).
Video quality for Nest Cam (Battery) may be affected by different factors. Here are some recommended steps that may help improve the video quality:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to zoom and enhance and crop out surfaces or objects that may be causing glare.
- If you see a bright white shape along the edge while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may be reflecting the infrared light.
If you will allow us, we'd like to delve deeper into the reason that may be causing the video quality issue and be able to provide you with a better experience. You can always contact our support team via the Google Nest help page: https://support.google.com/googlenest/gethelp
Love them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own many Nest cam batteries and i am happy to say i have no complaints with their performance
I would recommend this to a friendGreat product and service.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Peace of mind my family is more protected. We can monitor when away from home.
I would recommend this to a friend- Cons mentioned:Battery life
So disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first the camera was great. Unfortunately, within 4 weeks, we’ve had to charge it twice. This is unfortunate when other cameras offer much better battery life. We chose nest because we have two thermostats, outdoor cameras(corded), and nest hubs. However I’ll be returning this camera.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Samantha, we really appreciate your feedback on Nest Cam (Battery), and we’re sorry to learn of your disappointment that you’ve had to charge it twice within 4 weeks.
Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611
Here are some typical scenarios.
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)
If you still have to charge the battery more often than you’d like, consider connecting your camera to a power outlet with the included or optional power adapter. Connecting to continuous power will keep the battery charged. Please note that the power adapter included with the Nest Cam (battery) is not weatherproof and not intended for outdoor use and you can use a compatible weatherproof cable (sold separately).
We understand your decision to return it, but if you’d like to consider using the Nest Cam (Battery), we’re always here to help improve your experience: https://support.google.com/googlenest/gethelp