Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 12338895
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the excellent camera quality, ease of use, and strong overall performance. They also appreciate the straightforward installation and clear night vision. However, many customers have expressed concerns regarding the short battery life. Some users also noted issues with app compatibility, limited motion detection range, and occasional connectivity lags.
This summary was generated by AI based on customer reviews.
Upgraded Cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Cameras! The battery operated ones are easy to install yourself!
I would recommend this to a friendWe love these security cameras!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery lasts longer than we expected, and also the clarity of the picture is wonderful!
I would recommend this to a friend- Cons mentioned:Battery life
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. One camera worked while trying to figure the right place to hang. The other camera had to be attached to magnet to find the proper location. Cams wouldn't trigger until the person was well past my vehicle. Sometimes the cams wouldn't trigger at all. 1 battery was draining really fast
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for letting us know about the issue. We're sorry to hear that your other Nest Cam (Battery) wasn't working.
Your camera runs algorithms to process video and audio data so it can determine whether it detected something you might want to know about. If your Nest Cam (Battery) isn't able to recognize people and trigger notifications, you might have to move your camera, change your camera’s angle, or change something in the scene so that you don’t miss important activity. We also recommend getting the Nest Aware subscription and get Intelligent alerts to give you better awareness of what’s happening around your home. To learn more, check out this help article: https://support.google.com/googlenest/answer/9233159
The battery life for your Nest Cam (Battery), is affected by factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1.5 months battery life (about 20-25 recorded events per day)
Typical: About 3 months battery life (about 9-12 recorded events per day)
Quiet: About 7 months battery life (about 2-4 recorded events per day)
It's important to check the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. We recommend contacting our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp
Items missing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There was no charging cable in the box. The package had a checklist which said cable is present . But none received. Called their customer support and supervisor team several times and asked for help. But no one helped. Poor experience and pathetic support. Overall what a bad experience
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, James. Thanks for bringing this to our attention and we’re sorry your experience wasn’t the best. We’d be happy to help and find a resolution for you — when you get a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Good integration with adt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits in with our existing adt and Google home system perfectly.
I would recommend this to a friendComfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can watch both systems my doorbell System my system over the garage
I would recommend this to a friendFootage Erased After 3 hrs - Camera is Useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Regret this purchase. The camera works fine, but footage is only saved for 3 hrs unless you purchase an overpriced subscription, so the camera is basically useless. If someone breaks into my car overnight, that footage will be gone by morning. Unless you plan to go all in and buy a ton of these cameras, which is the only way to make the subscription price worth it, don’t bother.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello LLKS, we appreciate you for sharing your review. We're sorry to hear that your experience with your Nest Cam (battery) was less than ideal when it comes to event history and the limit you can record. Your feedback here is appreciated and rest assured that we'll relay this to the right team for future improvements that we may provide in the future. If you're willing to give it another go, we'd recommend that you reach out to our support specialists so we can help you with finding a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Trash
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wyze makes a better camera for $30. I have contacted Google, and they want me to pay for a new one. Nest before Google was better and would send me a new one for free. Battery life is bad, camera is never on and Google has no answers.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Will. Thanks for leaving feedback about the Nest Cam (battery). We’re sorry to hear your experience has not been ideal. We’ll share this information with the right team to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d like to have another chance to help you, and we encourage you to share with us your recent case number so we can continue our investigation here: https://support.google.com/googlenest/gethelp
Wowza
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful camera that uses magenta to allow for a full rotation when adjusting positioning
I would recommend this to a friend- Cons mentioned:Motion detection
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is a huge step backwards from the older one. Whenever I wanted to see anything on the camera I had to go into the app and turn the camera on. I did not get any alerts that there was movement or people there. If they keep these and get rid of the older cameras it looks like I will need to find a new set of cameras to use. Sad I had such high hopes for these.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Sloey316, we appreciate your feedback. We´re sorry to hear about your disappointment with the Google Home app and Nest Cam (Battery).
We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. If you´re willing to try, you may set up your other Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532
Nest cameras determine when something moves based on how much an image changes over a short period of time. So, your camera may not send an alert if the following is true:
- The activity is out of your camera’s field of view.
- An object is blocking the camera’s view.
- The camera is very far away from the activity.
- The lighting in the scene is dim or washed out.
To troubleshoot the issue, we recommend moving your Nest Cam (Battery) by changing your camera’s angle, or change something in the scene so that you don’t miss important activity. If the issue still persists, please consider contacting our support team for further troubleshooting and isolation of the issue here: https://support.google.com/googlenest/gethelp
Google nest cam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great coverage, I can see most of my backyard and it's big. Luv this door cam it makes me feel safer in my own home.
I would recommend this to a friendIndoor camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. Stay charged long up to like a month and you can move them freely
I would recommend this to a friendPurchased nest camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my new house and the Best Buy service team helped me pick the right camera for a good price.
I would recommend this to a friend- Cons mentioned:Battery life
no battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries die very quickly. Not convenient on an outside house mounted camera
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello DonnaS, we appreciate you sharing your feedback on the battery life of your Nest Cam (battery) and we're sorry to hear that it has been less than ideal. We suggest visiting the link here for recommendations on extending the battery life of your Nest Cam: https://support.google.com/googlenest/answer/10901611
If you've tried the steps here or if the issue still persists, then we advise that you reach out to our support team for further assistance. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Love the nest cams and google nest combo!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had the blink system but switched to this and i couldnt be happier
I would recommend this to a friendEasy Install and Easy to Use.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This still brings me a great sense of security and keeps an eye out for animals too!
I would recommend this to a friendcameras are difficult
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have five cameras including my door bell. If i lose the signal in my home, its a nightmare getting them back on line. I have to remove them from my phone app, take pics of the QR codes and try to hook them up again. This is a royal pain.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, thanks for letting us know about your Google Nest Cam Indoor/Outdoor going offline. We want to let you know, there are a couple of things to keep in mind: your cameras should be no more than 25 feet away from the WiFi router and be aware that some devices can interfere with your camera's Wi-Fi signal, such as microwaves, baby monitors, and mirrors. If you have any other concerns please contact us here: https://support.google.com/googlenest/gethelp?sjid=6233883891793073660-NA
Nest camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good camera. Works with the Google home app. The Google home app is also being updated.
I would recommend this to a friendPerfect for what we need
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect camera for what we need. Battery life is great.
I would recommend this to a friendWireless Nest Camera finally!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to see a wireless option, battery life seems pretty good so far. Tons of features compared to last generation.
I would recommend this to a friend