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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 2774 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers admire the excellent camera quality, ease of use, and strong overall performance. They also appreciate the straightforward installation and clear night vision. However, many customers have expressed concerns regarding the short battery life. Some users also noted issues with app compatibility, limited motion detection range, and occasional connectivity lags.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 2,774 reviews
  • Rated 3 out of 5 stars

    Not sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video ok.... Very choppy. If you have a nest doorbell and you try to add a new device to your system the process is suspect.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Busakap, thanks for letting us know about the issue. We´re sorry to hear that the video feed from your Nest Cam (Battery) has been choppy, and about the difficulty with adding a new device.

      The issue is most likely related to a connectivity issue with your network. We recommend checking if your Nest Cam (Battery) might be getting a weak Wi-Fi signal from your router. Placing your Nest Cam (Battery) in a location where you get better signal reception might be helpful in improving it. The issue may also be related to possible congestion in your network. Removing some of your connected devices to free up some bandwidth space, and to test if the issue will persist. If you verify the presence congestion, we recommend contacting your Internet service provider and consider upgrading your bandwidth.

      We'd like to know further about your difficulty in adding new devices to the Google Home app. If you need further help, we'd be happy to help troubleshoot the issue further and even walk you through the setup process for your Google Nest devices and Nest Cam (Battery). Please consider contacting our support team using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google cameras are the best. Why would anyone ever want an arlo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, easy to set up, wide field of view and battery life is pretty good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Owner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get the camera to remain connected to the Wi-Fi although there was a very strong signal.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Snookered, thanks for posting a review on Nest Cam (battery), and we’re sorry to hear about your poor experience with its connectivity despite having a strong signal.

      Sometimes, a range issue or wireless interference can cause your Nest camera to disconnect from your Wi-Fi. Try moving your camera a bit closer to your router. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. You may also check for objects such as mirrors and refrigerators between the camera and your router as these items could block the connection. For more help, read Troubleshooting wireless interference here: https://support.google.com/googlenest/answer/9276282

      If the connectivity issue persists, we’d like to check whether this is caused by the camera or other environmental factors. Feel free to find us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased 2 they are worth the money to me. I 100% recommend any google nest products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this product to friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buying more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I love the app and the ability to communicate through the cameras.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera for Google ecosystem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cam. I Love how it integrates with Google nest hub.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    google camera — NOT NEST

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    should have called it the “Google Camera” this product has nothing to do with nest and is only compatible with mobile phone viewing— can’t view it on a desktop/laptop! without the great ease of use and quality of the nest software integration, you’re better off with a cheaper camera from tp-link

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi luke, thanks for sending in your review. We're sorry to learn that your experience with using the Home app of your Nest Cam (battery) has been less than ideal. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback here helps us understand your preferences and needs better and improve on the products and services we provide. Rest assured that we'll relay this to the right team.

      If you need any assistance with your Nest Cam, please don't hesitate to reach out to our support team. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nest cameras

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up look nice cameras have a good picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leos camera

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it this camera battery last forever! Very strongly recommend!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Decent but doesn't work woth the nest app.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a battery powered security camera. Doesn't work with the nest app and there's no clips or rewindable history like the original nest cameras had. It should not have nest in the product name.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, JasonR. We're sorry to hear that your experience with Nest Cam (battery) has been less than ideal when it comes to using the Google Home app to control the device. We suggest following the steps on this Google Help article to find and control your video history in the Google Home app here: https://support.google.com/googlenest/answer/10904254

      Please be advised that reviewing recorded events will depend on which Nest Aware subscription you have. If you need further assistance with this, then we recommend reaching out to our team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    MR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCTS AND SERVICE MAGNETIC MOUNTS ARE STRONG AND UNIQUELY ADJUSTABLE

    I would recommend this to a friend
  • Cons mentioned:
    App compatibility

    Rated 1 out of 5 stars

    Do Not Buy!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY THIS PRODUCT! It does not work with the current Nest App, only Google Home, which is a garbage product. I could not get these to work with Google Home either. Google has ruined a fine product family from Nest.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi CROE, thanks for sharing your review on your Nest Cam (battery) and it's unfortunate to learn that your experience with using the Google Home app has been less than ideal. This is not the experience we wanted you to have. We wanted to create an integrated environment with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We'd like to know more about your issue so we can help you with troubleshooting tips that may improve your overall experience of the Nest Cam and the Home app. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It been running on just the battery for 4+ weeks now! Great security camera!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cameras!! I must have bought at least 5 of these! Great quality and long lasting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Just as i expected. I definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly satisfied with my purchase! Also received it in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest cams

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool even better with solar panel to add with It

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation, Night vision
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good product, needs more free event video history

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and setup are intuitive enough and Google provides a detailed online documentation. There’s an installation video provided by Google, which is necessary to watch in order to properly install the camera and to adequately understand it’s basic functions and advanced features. There’s a specific way to install the camera otherwise the camera may not function properly. The design is simple and elegant and the camera feels durable. This is not the yester years' boring looking CCTV camera. It carries the characteristics of typical Google line of smart home products. It’s rather large understandably because the camera can operate on battery power. The camera is versatile as it can be used indoor or outdoor and it can be connected to a power outlet or runs on battery. My other home security system can’t do this so it’s a huge improvement for me. There are several accessories that Google offers including an outdoor ready cable and indoor stand. The battery can last for more than a month and charging requires several hours of down time. It’s easy to take the camera off the mount so aside of the downtime charging the camera is not really an issue. Data is processed on device, which is good considering that there has been a lot of concerns about how tech companies handle their customers data. However, I don’t know if a thief can access data from a stolen camera though that Google encrypts the video. It’s interesting to note that Google offers replacement in case of theft for up to 3 replacements so this product is indeed outdoor ready. There’s a tally light when the camera records on something so the subject will be aware of the presence of the camera. This may not be ideal if the camera functions as a secondary/ stealth camera for example in case of home intrusion. You would want the camera to be inobtrusive so the intruder will not tamper with the video recording. You can dim the tally light but can’t turn it off. You can also talk through the camera, which is very useful if you don’t have a video doorbell already. Video quality is good and Google offers a lot of advanced features such as subject recognition for people, animal and vehicle. You can also select activity zones, which is useful to conserve battery. The video is recorded in HDR 1080P and the camera has night vision. If only the camera supports 4K because it will give us much more detail and more ability to zooming in and more possibility to recognize license plates, name tags and faces. Google offers a number of plans for the camera: free, Nest Aware and Nest Aware Plus. The top offer gives you the ability to record video 24/7 for 10 days on top of 60 days of video event history. I don’t have the need to purchase the subscription because my primary home security system gives me plenty of free storage capacity, which is more than enough for my purpose. The subscription does cover all of your Google camera and doorbell devices so if you are deep into Google ecosystem, it may be worth it. The free plan, however, only gives you 3 hours of free event video history. I have no problem with that because my other camera system can record events for weeks and I don’t have to worry about missing out a single event even when I’m on a vacation and say that I have no time or the connection to check the notification for the whole day or even the whole week. But for those who rely on the Google Nest Camera as their primary system, the subscription is something to seriously consider. The subscription will also unlock advanced features such as alert and detection of familiar and unfamiliar faces, and emergency calling. Familiar faces detection will not work in Illinois due to compliance to the State laws. I’m not a fanboy of any tech company but it’s quite rare for me not to rate 5 stars for a Google product considering their products are usually polished and works very well. However, I believe that those who have been using a number of home video security system for years would concur that the 3 hours of free event-based video history won’t cut it because there are options out there that would give better value proposition for the customer. If only Google would say: “done, we’re unlocking 168 (7 days-worth) of free event video history.”

    I would recommend this to a friend