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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 2774 reviews

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  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers admire the excellent camera quality, ease of use, and strong overall performance. They also appreciate the straightforward installation and clear night vision. However, many customers have expressed concerns regarding the short battery life. Some users also noted issues with app compatibility, limited motion detection range, and occasional connectivity lags.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 116 Showing 2,301-2,320 of 2,774 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Quality video. It does jot require a Neat Aware subscription to work, but you'll be limited to just the last 3 hours of viewing. Battery life is dependent on how much/often you life stream the video.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Works even better with the solar panel though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the built quality and looks. But only negative is google home instead of Nest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easy to set up and monitor. We love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy shopper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest Cam battery 2 pack was appealing and nicely constructed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great outside and inside and long lasting battery

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Go with RING!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with NEST app. I bought this one to replace my other NEST o got a few years ago. But these new "NEST" cameras don't work with the NEST app. They have to use Google Home. So now my other NEST cameras are on the NEST app but i have to use the new one on Google Home. So annoying!! Google Home app sucks.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Jeff, thanks for reaching out. We're sorry to hear about your disappointment with the move to the Google Home app for Nest Cam.

      The new generation of Nest cameras, including Nest Cam with Floodlight, is exclusive to the Google Home app. We understand that long time Nest users, like you, have enjoyed viewing your Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you´re willing to try, you may set up your older Nest cameras and devices on the Google Home app as well. For more information, check out this help article:
      https://support.google.com/googlenest/answer/9293657

      For any other questions, please make sure to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for monitoring. Easy to install and holds charge for a long time

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Be honest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asked Geek tech guy 2 questions, will my wyfi work with these out door cameras in the selected site , he said yes. 2nd question, since these are rechargeable, how often would I need to charge them, every 3-4 months …. Wyfi could never connect and fully charge last 48hrs :-(. I returned them.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Honest, thanks for informing us about the issue. It's unfortunate that you already returned your Nest Cam (Battery).

      If you ever have a change of heart and reconsider using Nest Cam (Battery) again, we´ll definitely do our best to provide you with a better experience. Our support channels are ready to assist you anytime here:  https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    returned to BB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could not get this to connect to our Google Mesh.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi asdf, thanks for letting us know about the connectivity issue with Nest Cam (Battery). We apologize for any difficulty you may have experienced.

      Google Wifi Mesh works just like any other Wi-Fi mesh system, and the connectivity issue could be related to either of the following:
      - Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
      - You may also check for possible sources of interference such as the thick walls and appliances in your home.

      If you still encounter the same connectivity issues, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice camera. Very easy to set up and use. Battery life is good as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product work perfectly in app and on phone fast notification

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, no issues. Battery lasts a long time if in low traffic area

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Long lasting battery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera! Battery is staying charged and doing its thing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like these battery camera because the only record when THEY detect movement and I want continuance recording

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, KellyB. We’re sorry to see the Nest Cam (Battery) wasn’t quite what you were expecting. You can get continuous recording by being connected to a power source and subscribed to Google Home Premium. For more information, here’s a link: https://support.google.com/googlenest/answer/9681538 madebygoogle

  • Rated 5 out of 5 stars

    Perfect solution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great resolution. Would recommend to others. We have purchased 2.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Driveway

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cover the front of my house and driveway and stays charged for a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed. Been with Nest for 5 years. They have outdid their self

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two out of three didn’t work. With installation and removal quite a horrible experience

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, OuidaM. We’re sorry you ran into issues with setting up your Nest Cam (Battery). We’d be happy to look into what may have happened and get your devices up and running — when you’re ready, talk to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Perfect for vacation home!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our purpose. Long battery life which is perfect for a second home.

    I would recommend this to a friend