Customer Ratings & Reviews
- Model:
- GA01317-US
- SKU:
- 12338895
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the excellent camera quality, ease of use, and strong overall performance. They also appreciate the straightforward installation and clear night vision. However, many customers have expressed concerns regarding the short battery life. Some users also noted issues with app compatibility, limited motion detection range, and occasional connectivity lags.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Won't hold charge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes dead constantly DESPITE being plugged in, and if you do some research, this seems to be a pretty common occurrence,
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BrandonH, thanks for sharing your feedback to let us know of your concerns with the Nest Cam (battery), and we’re sorry to hear your experience is less than ideal. We can imagine how difficult it could have been for you, and we appreciate the time and efforts you’ve spent on this. We’d like to find out whether this issue is caused by the device, the network, or other environmental factors. Please get in touch with our specialists team and we’d be more than willing to provide you with services and assistance, here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Good picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera provides a clean and clear picture and is spot on for identification of a person near it
I would recommend this to a friend - Cons mentioned:Battery life
Poor battery
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly disappointed in these cameras. Both have stopped working within 3 months due to a battery issue. Have contacted Google support with no resolution.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi rayspray, thanks for informing us about the issue. It's unfortunate to hear that both your Nest Cam (Battery) stopped working and we apologize for the shortfall in providing your support needs.
If you're willing to try, we'd like to take another shot at figuring out what may be causing the issue. This will give us a better idea on how we can help you best with your support needs. Here's the link where you can reach out to us: https://support.google.com/googlenest/gethelp
Connection Issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried adding another camera to my nest security system. Camera fails to connect with wifi. Google needs to do better with these cameras. I even changed my wifi setting to from 5 to 2.4
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Alexx. We’re sorry to hear you’re running into problems setting up your Nest Cam (Battery). Here’s some troubleshooting tips to get your device connected:
1. Make sure you have the latest version of the Google Home app or Nest app to get the latest features and bug fixes.
2. Your main router sometimes has a better connection than your network extenders. Also, if your camera tries to connect to an incompatible extender, it can experience connection issues.
3. Restart your router, modem, and any Wi-Fi range extenders or repeaters that you have.
For more tips, here’s a link: https://support.google.com/googlenest/answer/9240048
Don’t hesitate to contact us any time: https://support.google.com/googlenest/gethelp?
Disappointing experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 stars the only goof thing is that it works with Google. It doesn't capture movement outside of a tiny radius, it doesn't store videos if you don't have internet the camera is completely useless
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rico, thanks for posting a review about Nest Cam (Battery). We’re sorry to hear that the motion detection feature isn’t working as expected.
Motion detection for your Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.
We'd like to help you troubleshoot the motion detection issue further with your Nest Cam (Battery). If you´re willing to try, please contact our support team so we can provide further assistance using this link: https://support.google.com/googlenesthelp
- Pros mentioned:Ease of use
Easy to Set Up and Use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is easy to use right out of the box. Most features require a service subscription.
I would recommend this to a friend Absolute Garbage since google took over
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These new google nest products are absolute garbage starting with the app that is evidently being coded by elementary school kids because nothing works, its bloated, unintuitive, and just plainly does not work. The app alone isn’t even a fraction of the quality the original Nest app was. Google interferes with everything and ruins everything they touch. Absolute GARBAGE and NO LONGER RECOMMENDED!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, au2bahn. We appreciate your feedback on the Nest Cam (battery) along with the Home app, and we're sorry to hear that your experience is below your satisfaction. We'd like to learn more about your concerns and help you in any way we can. Please contact us anytime for troubleshooting guidance here: https://support.google.com/googlenest/gethelp
Not properly secured at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure the video and sound quality is great but these cameras are held by magnets. Someone can easily reach over and steal them just by pulling them. Defeats the purpose of a 2 way security camera
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there Roger, thanks for giving us details about your feedback. We understand your concern and we'd like to let you know we´ve got you covered. It's possible to place an anti-theft security mount for your Nest Cam (Battery) if you have concerns about it being stolen. Check out this link to learn more: https://store.google.com/us/product/wasserstein_anti_theft_mount
Please keep in mind that our support team is ready to help you with any support needs you may have, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality
Great security camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video is really clear and it even has a microphone that works well through your iPhone.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my home office. Can't wait to put them up. I was easy to set up in the ap.
I would recommend this to a friend - Cons mentioned:Compatibility
Garbage without Nest App. What're they thinking?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless without the Nest App. Spent years integrating into the Nest ecosystem and now won't be able to do that. Very disappointed. Returning at once.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Vikentios1287, we highly appreciate your feedback and thanks for sharing the details of your experience with the Nest Cam Battery and it’s unfortunate to learn that it was a disappointment for you.
We understand that long time Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices and create an integrated experience with the Google Assistant.
We understand your decision to return it but if you’d like to reconsider using the Nest Cam (Battery) again, we’d be happy to help you with any concerns that you might have and you’ll find us always available here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love all my nest products i suggest hardwiring though battery life isnt very long
I would recommend this to a friend - Cons mentioned:App compatibility
Buy something with proper software
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google home is absolute trash. This device won't connect to its own app, even after hours of trying and resetting devices.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your insights with our support team. We´re sorry to hear about your frustrating experience with the app connectivity issue for Nest Cam (Battery).
We recommend only using the Google Home app Nest Cam (Battery) is exclusive to the Google Home app.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ¨Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We also recommended steps below that may be helpful with the connectivity issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.
If the issue persists, and if you´re willing to try, we recommend contacting our support team so we can assist you further in resolving the issue. Please do not hesitate to contact our support team by visiting the Google Nest help page using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Google-Nest Cam Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to install and great price. I will buy more of these cameras.
I would recommend this to a friend - Cons mentioned:Compatibility
Doesn’t work with Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work with Google Nest? How crazy is that when it doesn’t work with its own app? I may return it. It does work with Google Home.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback. We’re sorry to hear that Nest Cam (Battery) didn’t meet your expectations.
Nest Cam (Battery) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
Your satisfaction is what drives us to improve our products and services. We’re hoping that you will still use your Nest Cam (Battery). If you need assistance, our support team is always here to help. You can reach us through this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Camera quality, Installation, Night vision
Security Camera Without a Power Connection
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At last, a Nest camera I can mount outdoors in a perfect location without worrying about wiring power to it. That’s the basic idea, and it has many great features. The camera can also be connected to power, and used indoors of course, but since I’m using it outside in battery mode, my review is based on using it that way. Installation is very easy. I have many other Google devices (cameras, smoke detectors, thermostat) and following the directions they all connect quickly. Once connected to your wi-fi, physically mounting the camera is very easy. Just screw in the wall plate wherever you’re going to mount the camera (screws and anchors are provided if necessary.) Once the wall plate and magnetic plate is screwed on, the most powerful magnet I’ve ever used adheres the camera in place. The GREAT news about this arrangement is when it becomes time (once a month or so) to recharge the battery, you just pull the camera away from the magnetic plate. No unscrewing anything. Just bring the camera in the house, recharge it with its USB cord, then pop it back on the plate for another month. The app clearly tells you your battery percentage. The camera’s picture is VERY sharp, the night vision is great as well. It has many cool features like setting up an “activity zone.” This helps cut down on “nuisance notifications.” I have the camera setup in my back yard, and it sees all of it. Since I only need notifications for activity on my patio, I can shrink the ‘notification zone’ just to the patio, so I won’t be notified at 3 am that a possum ran across the grass in the back. I was excited about using the facial recognition feature. However, I couldn’t find its setup in the Home app, and upon further exploration discovered since I live in Illinois, that feature is not permitted. It’s the only state in the union which does not permit it. (I could go into a really long diatribe about my state here, but I don’t think the Best Buy review section is the proper place, lol.) Just know that if you live in Illinois, you can’t use “Facial Recognition” through no fault of Google. As I’m sure you’ve read in other reviews, you get 3 free hours of history in the Home app, which you can look at or download. You need to buy a Nest “Aware” subscription for a longer history, either a month or two months. The good news is just one Aware subscription is valid for ALL your Google camera devices. So actually the more Google cameras you own, the cheaper that service is per camera. A negative to me, since I felt I was a member of the “Nest family” even before Nest was purchased by Google, is you can’t use the Nest app, which I am familiar with, to set-up or then see video or pictures from your camera. You need to use the Google “Home” app. It seems likely, since I can see all my cameras on that “Home app” now, that Google is trying to migrate everything over to this app eventually. A problem with that concept to me is that this app is NOT available for use on a PC. So I can’t see the Nest Battery camera on my PC, as I can full screen with my other Nest cameras and doorbell, I can only see my new camera on my phone and tablet. I can’t see how that is in any way an improvement. Bottom line however, it’s great that you now can have a security camera which just needs wi-fi, not a continuous source of power. I think you’ll be happy with your purchase.
I would recommend this to a friend - Cons mentioned:Battery life
not compatible with nest app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery not great, needs to stay connected. also not compatible on nest app get the old one
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, SamG. Thanks for sharing your feedback on the Nest Cam (battery), and we’re sorry to hear your experience is less than ideal.
We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
Also, the battery life depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611
Here are some typical scenarios.
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)
If the battery life is significantly lower than expected, or for additional assistance, please contact us anytime and we’d be happy to help: https://support.google.com/googlenest/gethelp
- Pros mentioned:Night vision
Google Nest Cameras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easily added to existing cameras. Good night vision. Quality for price paid
I would recommend this to a friend - Pros mentioned:Ease of use
Great Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to install. Works great. Integrates perfectly with Google home.
I would recommend this to a friend - Pros mentioned:Ease of use
Solid Build Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great footage, great battery, great ecosystem. Super easy/friendly to use
I would recommend this to a friend