Customer Ratings & Reviews

Hi there, AndreL. Thanks for the feedback. We’re glad that you like the picture quality and sensitivity of the Nest Cam (battery). It’s unfortunate to hear that your experience with its connectivity is less than ideal.

We recommend checking for objects such as mirrors and refrigerators between the cameras and your router as these items could block the connection. If you have a good Wi-Fi connection but the camera is offline, this can happen if the device gets too hot or too cold, and can be avoided by these:
- Your camera should not be exposed to direct sunlight
- Avoid placing your camera near objects that can cause overheating like light bulbs, lamps, large equipment/appliances, air vents, etc. Your camera needs good air circulation. Never install it in any kind of small box or enclosure as this can cause overheating.
- If mounted outdoors, you can install it under an eave or overhang, or even install a small shade above it.

If the issue persists, we’d be happy to help you in any way we can and you’ll find us always available here: https://support.google.com/googlenest/gethelp

Hello there, Door. Thanks for investing high on Google Nest cameras, and for sharing your feedback on the Nest Cam (Battery). We’re sorry to hear about your experience with its video quality.

You can adjust your cameras’ video quality that can improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you choose the maximum video quality for your cameras. And whichever level you pick, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. Visit the Google Nest Help Center to learn more on how to change Nest camera or doorbell video quality: https://support.google.com/googlenest/answer/9218596

For more help, don’t hesitate to visit us at the following link: https://support.google.com/googlenest/gethelp

Hi Whynotnow, thanks for taking the time to share your insights. It's great to hear that you liked the video quality of Nest Cam (Battery) and that you had an easy time setting it up. We're sorry to hear about the short battery life you are experiencing.

The battery life for Nest Cam (Battery) will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. We'd like to help you further with your support needs if the issue persists. Please feel free to contact any of our support agents here: https://support.google.com/googlenest/gethelp

Hey there, PaulM. We’re sorry to see your experience with the Nest Cam (Battery) and our support team wasn’t the best — we totally understand your frustration with that. We’d be happy to continue looking into your concerns and get you the best solution we can. When you’re ready, reach out to us here: https://support.google.com/googlenest/gethelp

Hi AndrewD. Thank you for your feedback! We're glad to hear that the cameras meet your expectations and that you like them.
Regarding functionality with a business Gmail account, Google Nest energy, safety, and security products are designed for home use. As such, they do not support using them with business accounts due to potential privacy and data usage concerns.
We recommend you check out this article for more detailed information:
https://support.google.com/googlenest/answer/9247654

Hi there, David. Thanks for your feedback about the Nest Cam (battery). We’re sorry to hear that your experience with the battery life and the video quality is not exceeding your expectations.

We always aim to improve our products, and your experience highlights areas we can address. Motion detection does impact battery life. We recommend checking out the Home app settings to adjust recording frequency and video length to optimize battery usage for your environment. Here's a helpful guide: https://support.google.com/googlenest/answer/10901611

Also, while the Nest Cam (battery) maintains the same resolution as the first generation, it offers improved image processing for better clarity, especially in low-light conditions. You can adjust your camera's video quality for sharper images. Just remember, higher quality uses more internet bandwidth, and your camera will automatically find the best balance between detail and smooth streaming based on your available bandwidth. Visit this link to learn more: https://support.google.com/googlenest/answer/9218596

If more help is needed, you’ll find our dedicated team ready for your support needs here: https://support.google.com/googlenest/gethelp