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Customer reviews

Rating 4.1 out of 5 stars with 2640 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are impressed with the Nest Cam's camera quality and ease of use, finding installation straightforward and night vision capabilities satisfactory. However, concerns exist regarding battery life and the consistency of motion detection. Some users also noted challenges with app compatibility and the product's price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 2,640 reviews
  • Rated 1 out of 5 stars

    Not built for outdoor use! Experience

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this item for an outdoor device. It was engineered to fail. Corrosion will build up where the charger port meets the camera. The design is not built to be waterproof or anywhere close to it. Mine lasted about 6months under an awning. Google would not even consider any warranty because I had everything except the useless cord. A C-port would have been better, still would have failed, but easily replaced. Do not buy for outdoor use. There are way better-engineered cameras for that purpose. Indoor use, sure, go for it, just know that the cord is one of a kind and uses a magnet to secure to the camera. The magnet is weak and short. Tends to fall out often. I have had two so far. Regret the purchase, and disappointed in the customer service treatment. Thanks, Apple, I mean CJ, for the awful customer experience. Tossing the nest as a whole, as I have 6 products and will use something reliable. There are free services for outdoor cameras. Not 99 dollars a year and expected to go up. Plus the software is kinda janky.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, PaulM. We’re sorry to see your experience with the Nest Cam (Battery) and our support team wasn’t the best — we totally understand your frustration with that. We’d be happy to continue looking into your concerns and get you the best solution we can. When you’re ready, reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great and easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use! Great quality!! Would purchase again.

    I would recommend this to a friend
  • Cons mentioned:
    App compatibility

    Rated 4 out of 5 stars

    Ok but…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but in some ways they’re a downgrade. The biggest downside is you can’t use the Nest app and you have to use Google Home app which is not as good IMO. If this is your first Nest camera you’ll be fine. If you’re coming from or adding to older Nest IQ cameras you might be disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    Easy Setup and Great Picture

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my parents and glad I spent a little more for Google. Easy setup and mounting, plus the clarity of the picture quality is worth the extra money...

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Wireless cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Beautiful video and pictures. Easy to use and very well made with o problems

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up! Stable app performance.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up! And easy app connection from anywhere! I have yet to have an issue logging in and seeing live video. I also signed up for the premium storage online and live that.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Cameras were a great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up 4 of these cameras. I used an already installed magnetic base so installation was simple. Connecting my ipad to the cameras was also simple. Battery life has been great. They’ve been operating for about a month and they all show as still full. So far just perfect. The picture is exceptionally clear when I check-in online from out of country. I’d say these cameras were a great choice thus far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good additional camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have nest gen 1 cameras and iq at the perimeter of my home. Those require power all of the time. We purchased these cameras for areas we don't see a lot of traffic/alerts. The camera does a decent job, not as good as the gen 1 or iq cameras. The picture is decent and so far battery life is as listed in the cameras description. I do not like the fact I cannot use the nest app to view these cameras like the rest of my cameras. You must use the Google home app. I'm hoping over time, google will push software upgrades to allow these cameras to reach their full potential.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Open box item not "excellent."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box item. Best Buy's assessment was "excellent" though. While the camera works, the QR code was missing and the adapter for charging the phone does not work. I wouldn't call the item "excellent."

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, JosephC. While we’re sorry your experience wasn’t the best, we’re here to answer any questions or concerns you may have about the Nest Cam (Battery) — reach out to us anytime here: https://support.google.com/googlenest/gethelp? madebygoogle

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Image Is good but sometimes takes a long time to load

    I would recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi JosephC. Thank you for sharing your thoughts. It's great to hear that the image quality is good, but it's definitely not ideal to have to wait for them to load. Let's see if we can figure out what's causing the slow loading times. Could you please fill out this form to get in touch with our specialist team: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery Life Stinks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am super disappointed in the battery life. I am pushing to get 4 weeks but most times it doesn’t last. Reviews say average battery last 6 weeks up to 3 months. In my opinion that is totally bogus unless you want a worthless camera that is in such low quality it couldn’t discern any valuable features if needed. I am shocked they no longer offer the outdoor wires option. Google obviously isn’t proud of their battery as you can barely find any discussion on their site.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, Freddy. Thank you for sending in your review on the Nest Cam (battery). We're sorry to hear that your experience with the device has been disappointing when it comes to the battery life. How long the battery lasts depends on factors such as activity, temperature, and selected camera settings. We suggest looking into the Nest Cam (battery) Weatherproof Cable which will help your device get continuous power. If you're willing, we recommend reaching out to our support team so we can help you in finding a better resolution for your concerns. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great cameras. Video quality is great and they are easy to setup and use. Would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and the app isn't complicated to understand. Good quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Devices work well but have drawbacks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using for about a few weeks now and so far they work well. FWIW, I've got them connected to my Google Home Wi-Fi mesh system. I had hoped the cameras would be able to view scenery in the distance, but the contrast between the nearby surroundings and distant scenery prevents that (with the distant objects mostly whited out). The motion detection and alerts work well. The batteries so far have lasted as advertised. The downsides to this solution: - The units are white and stick out like crazy - wish they made it in black. I've ordered a dark brown cover to see if that obscures one device I have mounted in a tree. - You have to use the Google Home app to view video...there's no technical reason Google can't open that up to view in the browser. That's a poor user experience and doesn't delight the customer.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi TSF1, thanks for the feedback you provided, and we’re glad that the Nest Cam (battery) works well for you. We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app or web app (browser). However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, and to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant.

      Also, the new Nest Cam is designed with a built-in rechargeable battery so that it's flexible to use with or without a wired power connection. It supports 2 major features that drive the size of the product: on-device computer vision with high performance and continuous video recording when plugged into power.

      Having different color options is a great idea. Feedback like this helps us identify what areas we need to work on, and we’ll share this with the right team for future improvements. And if ever help is needed, we have services and assistance available for your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Night vision

    Rated 4 out of 5 stars

    Good security cam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality built. Love the night vision, very clear and I love that it can distinguish a person from an animal. Would definitely recommend. The only down side is that it doesn’t come with a way to secure it so it won’t get stolen. This is why I can’t give it a 5 star.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little expensive but easy setup, great quality. Ended up buying a second one when they went on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Installation

    Rated 5 out of 5 stars

    cam

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great picture easy to install had to buy a longer charging wire to get all day recording

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love google nest cameras, super nice and high quality video!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Google nest cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cameras for security. Quality and recording security cameras.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Solid hardware, but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras have the Nest name, but the issue is that they are transitioning to the Google brand. The hardware itself is solid. Once the mounts are in place, the magnets make a TIGHT connnection. But a few problems: 1) You don't get 24/7 live feed unless you buy a $35 power cord. (You can turn it on any time that you like, but that drains the battery.) 2) It's very easy for you to take down (if you need a recharge), but that means that ANYONE can also take it down. You need to buy a $15 security system to keep it secure. 3) If you have other nest cameras, you'll have gotten used to the Nest App. Unfortunately, these do not work with the Nest App. You need to use the Google Home App. The Home App is OK, but the Nest App was better.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Phil, thanks for posting your review. We're sorry to hear that your experience with your Nest Cam (battery) and using the Home app didn't meet your expectations when compared to using the previous app. We understand your concern about the device being very easy to take down and know that your feedback on this matter will be relayed to the right team for future improvements. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you need any assistance with your Nest Cam and how to navigate through the Home app, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest