Customer Ratings & Reviews

Hi Arsonist, we appreciate your feedback and we'd like to apologize for the disappointing experience with the move to the Google Home app, connectivity and battery life of your Nest Cam (Battery).

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Here are some recommended steps to help you with the connectivity issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.

The battery life of Nest Cam (Battery), on the other hand, will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios for your Nest Cam (Battery):
Busy: About 1.5 months battery life (about 20 - 25 recorded events per day)
Typical: About 3 months battery life (about 9 - 12 recorded events per day)
Quiet: About 7 months battery life (about 2 - 4 recorded events per day)

It's important to check the frequency of events (per day) that you get with Nest Cam (Battery). If you verify that the short battery life isn´t related to the frequency of events, then we may need to troubleshoot and isolate the issue further. Please feel free to contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

It's important to check the frequency of events (per day) that you get with your Nest Cam (Battery). If you verify that the short battery life isn´t related to the frequency of events, then we may need to troubleshoot and isolate the issue further. Please feel free to contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Eric, thank you for posting your review here. We're sorry to hear that you're experiencing some difficulties with the setup and having battery issues with your Nest Cam (battery). We'd recommend that you reach out to our support team so we can further assist you with the setup and also check the connectivity of your device to your Wi-Fi. We'd also like to know more about the issues your having with the batteries and identify why it doesn't last long. Please contact us on our Google Help page and let us assist you: https://support.google.com/googlenest/gethelp

Hello there, JoeM. Thanks for sharing your concern on your Nest Cam (indoor, wired). We're sorry to hear that your experience with the device has been less than ideal. The option for continuous 24/7 video recording is available with a Nest Aware subscription. To know more details about Nest Aware, you can visit the Google Help article here: https://support.google.com/googlenest/answer/9233159

If you have additional inquiries or have other questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, Hoot.Thanks for sharing your feedback on the Nest Cam (battery). We appreciate you for pointing out the things we can work on, and we’ll share this with the right team for future improvements. Meanwhile, you can adjust your Nest camera audio settings to turn the microphone off or on, change the microphone sensitivity, and set up audio notifications. Visit the links below to learn more about the audio settings:

Change Nest camera and doorbell audio settings; https://support.google.com/googlenest/answer/9218407
Troubleshoot camera audio: https://support.google.com/googlenest/answer/9257101

For more help, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp

Hi there, thanks for letting us know about the issue. We´re sorry to hear that the motion detection feature isn´t working with your Nest Cam (Battery).

We appreciate that you liked using the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. The new Nest Cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Motion detection on Nest Cam (Battery) can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

We'd like to help you troubleshoot the motion detection issue further with your Nest Cam (Battery). If you´re willing to try, please contact our support team so we can provide further assistance using this link: https://support.google.com/googlenesthelp