Customer Ratings & Reviews

Hi DBp00per, thanks for sharing your feedback. We’re sorry to hear your disappointment with the paid subscription of Nest Cam (indoor, wired).

Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. You can check this link to see what covers it: https://support.google.com/googlenest/answer/9233159

We’ve taken a note of your feedback and we’ll make sure this gets passed along to the right team since we’re always looking for opportunities to improve our products and services. If you need assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi there, Shannon5945. Sorry to hear there may be connection issues with your Nest Cam (indoor, wired) — we understand how frustrating this can be. Here’s some troubleshooting steps to make sure your device is running optimally:

1. Move your camera, router, or other objects that may interfere with the device
2. Restart your camera
3. Check if your camera feels too warm or cold
4. Check your internet bandwidth and speed
5. Switch to a different power outlet

For more tips, here’s a link: https://support.google.com/googlenest/answer/9239727

Don’t hesitate to reach out to us: https://support.google.com/googlenest/gethelp?

Hi Nicholas, thanks for sharing your insights. We´re sorry to hear that you are experiencing too many notifications for Nest Cam (Indoor, Wired), and that the quality drops when zooming with the night vision feature.

We recommend combining the faces that were identified as different people. Here's how:
- Open the Google Home app.
- Tap Settings > And then Nest Aware And then Familiar face detection.
- Start edit mode (two different ways):
a. At the top right corner of the screen, tap Edit. Then, select the faces you want to merge.
b. To select the first face in edit mode, touch and hold a face on the screen. Then, tap the other face you want to merge. Both faces are selected when you do this.
- At the top right corner of the screen, tap Merge.

Night vision range depends on how much light there is, and which camera or doorbell you have. Test your camera’s recorded or live video when it’s dark out and adjust its position, or add lighting if needed.

If you have other questions or concerns you would like us to answer and help you out, our support team would be happy to answer them. You may reach out to any of our support specialists when you visit the Google Nest help page:  https://support.google.com/googlenest/gethelp

Hi there, DanielM. Thank you for your feedback about the Nest Cam indoor wired.Your Nest Cam indoor wired has a 135° field of view and we understand that you would prefer a wider field of view to cover a larger area. Know that we hear you and we've taken note of it. In the meantime, you can try mounting the camera in a different location to get a better view of the area you want to monitor. If you need technical assistance or you have questions, please reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi GoProKids, we appreciate your feedback about Nest Cam (indoor, wired). We apologize if you’re unable to add it on the Nest App.

The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi there, JMT711. We appreciate your feedback on the Nest Cam (indoor, wired). It's disheartening to know that your experience was less than ideal. We understand your frustration with difficulties in face detection, limited video review options, and inaccessibility during critical moments. Your concern about delays in accessing footage during emergencies is noted. Nest Cameras rely on cloud processing for features like person detection and remote access. It offers security benefits and easy access using your Google Home app. We understand that it might not always meet the real-time needs in every situation and know that we hear you. We always value your feedback to elevate your device experience. We wanted to know more details so we can provide an effective resolution for your concern. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi there, BigJ2049. We're glad to hear that you're finding the camera and build quality of Nest Cam (wired) great. We're sorry to hear about your disappointment with the transition from the Nest app to the Home app for the new generation of Nest cameras.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you have older Nest cameras, you have the option to set them up within the Google Home app. For a detailed guide on this process, please refer to this informative help article: https://support.google.com/googlenest/answer/9893532

If you need further help, or would like us to answer any other questions you may still have, please do not hesitate to reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi Mike, we´re glad you liked Nest Cam (Indoor,Wired). We´re sorry to hear about the laggy communication issue you are experiencing.

Laggy issues may be related to the any of the following reasons below:
- Possible congestion of your network. Removing some of your connected devices may free up some bandwidth space and enable you to test if the issue will happen again. Once you verify congestion, we recommend contacting your Internet service provider for a possible upgrade of your bandwidth connection.
- Interference caused by electrical appliances and thick walls in your home. Placing your Nest Cam much closer to your router, or in a location where it can get better signal reception may be helpful.

We value your feedback and we´ll make sure to pass along this information to the right team. If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp

Hello there, CesarM. Thank you for sharing your review on Nest Cam (indoor, wired). We're sorry to hear that you're experiencing some recording and power issues with the device. We'd recommend rebooting your camera as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a better resolution for you. You can contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp

Hey There! Thank you for your review. We recognize the importance of having control over your Nest Doorbell Wired 2nd Gen.

To learn more about the automatic Home/Away switching feature for Nest cameras, please visit this link: https://support.google.com/googlenest/answer/9246474?hl=en

Should you have any further questions, our technical support team is available here: https://support.google.com/googlenest/gethelp?hl=en

Hi RichardTheRoofer, thanks for reaching out. We're sorry to hear that 2 of your Nest Cam (Indoor, Wired) loses Wi-Fi connection.

We recommend checking for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.

If you´re willing, we'd like to take a look at the issue you are having and see how we can help you. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hello there, Angeleno23. Thanks for sharing your feedback and we’re sorry to hear about your experience with the Nest Cam (indoor, wired). We care about giving you the best assistance we can and figuring out the root of the problem you're having with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp.

Hi fiji153, it's great to hear that you had an easy time installing Nest Cam (Indoor, Wired). We're sorry that the LED light is distracting your baby.

If you're willing to try, it's possible to change the brightness of the LED for Nest Cam (Indoor, Wired). You can use the Google Home app to change the brightness of its status light by following the steps below:
- Open the Google Home app.
-On the home screen, tap your camera or doorbell.
- Tap Settings.
- Select Video.
- Under “Status light brightness,” choose High, Auto, or Low.

We're always looking for ways to improve our products and services, and we'll make sure to pass along the details of your feedback to the right team. If you´re willing to try, please contact our support team so we can provide further assistance and help you with your concerns by using this link: https://support.google.com/googlenest/gethelp