Customer Ratings & Reviews
- Model:
- GA03178-US
- SKU:
- 11081093
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Nest cam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected but wish image could be a bit more sharp.
I would recommend this to a friendNot for security
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are replacing our Google Nest cameras with a real camera system. The face detection seldom works, video clips are nearly impossible to review and export, and are often unavailable right when needed urgently. Google seems to make very little effort to develop or enhance the application and capabilities of the app, seemingly more focused on getting a little bit into a million things rather than actually making a product with good user experience. The doorbell can be useful at times but overall we regret investing in the over priced Google devices instead of a real camera system where we can access the cameras in real time and easily review and export footage of critical events. I would definitely not want to depend on the Google devices for security, they are more for convenience only to know when a package is delivered.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JMT711. We appreciate your feedback on the Nest Cam (indoor, wired). It's disheartening to know that your experience was less than ideal. We understand your frustration with difficulties in face detection, limited video review options, and inaccessibility during critical moments. Your concern about delays in accessing footage during emergencies is noted. Nest Cameras rely on cloud processing for features like person detection and remote access. It offers security benefits and easy access using your Google Home app. We understand that it might not always meet the real-time needs in every situation and know that we hear you. We always value your feedback to elevate your device experience. We wanted to know more details so we can provide an effective resolution for your concern. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Great add to home security
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install and works seamlessly with the home app
I would recommend this to a friendRecording
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve noticed these newer cameras that they came out with do not record as much as before and for some reason my camera turns off by itself even I’m trying to use it. The older model indoor camera is a lot better cause I still have one and stays on 24/7 recording every bit of video which I like.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, CesarM. Thank you for sharing your review on Nest Cam (indoor, wired). We're sorry to hear that you're experiencing some recording and power issues with the device. We'd recommend rebooting your camera as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a better resolution for you. You can contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Feel Better
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This extra Camera makes me feel better when I need extra "eyes". Portable set up so can be a baby cam or keep an eye on workers in the house!
I would recommend this to a friendEASY TO INSTALL
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time I used these. Great east to install. Great use it all the time to make sure all is good. Buying more so I can install outside of my house.
I would recommend this to a friendEasy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had any problems with it, works as advertised. Takes a few minutes to set up but easy to used after words
I would recommend this to a friend- Pros mentioned:Video quality
Decent camera, bad subscription options
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid camera. I can’t transfer the annual subscription from my old broken google cam which is a pain so lower rating for that.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your experience with us. We're sorry to hear that you are unable to transfer your Nest Aware subscription.
If you haven't contacted our support team yet, we'd like to invite you to come visit our support page where we can help you best. Please consider contacting us here: https://support.google.com/googlenest/gethelp
Google knocks it out the park.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little camera, I purchased it to be a doggy cam to check on my pups while at work. Now I use it for so much more.
I would recommend this to a friendWouldn’t buy if I were you
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera will not connect to the nest app, only google home app which is not as user friendly. The Picture quality is terrible! We are returning it for the old indoor camera which I would recommend that or switch to ring.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Djohnson, we appreciate your feedback and we're sorry to learn that your experience with your Nest Cam didn't meet your expectations. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you decide to give us another go in the future and have some questions about the product, you can contact our support specialists and we'll do our best to assist in improving your experience. You can reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
NEST CAM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera for a google smart home setup. although does not show on the NEST home app because of some weird google decision with 2nd and 3rd gen models.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi CDMARTE, thanks for sharing your experience. We apologize if you´re unable to use the Nest app for your Nest Cam (indoor, wired).
The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
Your feedback is important to us as it will greatly help us understand our customers’ needs. If you have any questions or concerns, you can always reach out to our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Google has ruined Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Best Buy's fault but this thing is trash. Replaced my original DropCam with this new Nest Cam because after 8 years it finally gave out. 1st off, I couldn't add it with the Nest app and had to download and install it with the Google Home app (WORST THING EVER! DO BETTER GOOGLE!). Once it was installed, I could see it and my other 2 cameras through the Home app but could only see my 2 existing cameras on my Nest app. Camera seemed to be fine... for about 6 hours. Then the video crapped out and started showing dark horizontal lines that seemed to "walk" up the screen. I tried to record the transition so I could send to Google and guess what! You can't record clips on the Home app unless it detects an "event"... again, TRASH! I've spent thousands of dollars on Nest products just so Google could come along and ruin it all. Looking into other solutions and this Google Nest branded stuff is going right into the garbage where it belongs!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi tclFail, we appreciate you for sharing your review on Nest Cam (indoor, wired) and we're sorry to hear Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Google and Nest smart home devices. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app. If you need assistance with this, please don't hesitate to reach out to our support specialists and help you with finding a better resolution. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Great Security Camera! Great Quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to set up. Great quality and subscriptions are cost-effective. You get what you pay for. Definitely will be purchasing more.
I would recommend this to a friendGoogle Nest
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Google Product, Definitely recommend to anyone needing security cameras for their house
I would recommend this to a friendBang for the buck!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera quality and size, however, the facial recognition takes a step back from the previous model. Still a good value for the money.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Halfrican, we’re grateful for your feedback on Nest Cam (Indoor, Wired), and glad to hear that you find its quality and size great. We’re sorry to hear that the face recognition feature has not met your expectations.
If you have more than one camera that can use familiar face detection, here’s how they work:
- You need to turn familiar face detection on or off for each camera individually.
- If you turn off familiar face detection for one of your cameras, it can only send you person alerts. You should continue to get unfamiliar face alerts from any other cameras that have familiar face detection turned on.
- All your cameras in the same home share the same familiar face library. If you add a new camera to the same home, it uses the same familiar face library as the other cameras in your home, so you don’t have to teach it as much.
- If some cameras have a 1st gen Nest Aware subscription but others don’t, you can only use familiar face detection for the cameras with a subscription.
We’re hoping you can tell us more about your challenges with the Familiar Face detection feature, and learn on how we can help improve your experience. You may reach out to us at your earliest convenience here: https://support.google.com/googlenest/gethelp
Security camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera is very reliable. The resolution is crystal clear.
I would recommend this to a friendGoogle
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best camera but it's easy to install and it gives you peace of mind when away from home.
I would recommend this to a friendGood but could be Better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality; however the auto detect feature may need to be reviewed. Someone entered my home for insect spraying while I was at work, but I was not alerted.
I would recommend this to a friendBrand response from Google Nest Support
Posted .Hey There! Thank you for your review. We recognize the importance of having control over your Nest Doorbell Wired 2nd Gen.
To learn more about the automatic Home/Away switching feature for Nest cameras, please visit this link: https://support.google.com/googlenest/answer/9246474?hl=en
Should you have any further questions, our technical support team is available here: https://support.google.com/googlenest/gethelp?hl=en
Security
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love these cameras. We already own 3 outdoor, one wired and the spotlight one. Needed one for another area.
I would recommend this to a friend- Cons mentioned:App compatibility
Not like the old ones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like that you cannot access via the old nest app, nor can you stream via the web. Big disappointments.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi xtreme1048, we truly appreciate your feedback on Nest Cam (indoor, wired), and we’re sorry to hear your disappointment that you can’t access nor stream your camera via Nest app or web. We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, so users like you will have one app to control all of your devices. We’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.
Your feedback is valued greatly and it helps us improve our products and services. If you need help with the camera features and functionality, or have anything you want to share with us about your Google Nest devices, please reach out to our dedicated team using this link: https://support.google.com/googlenest/gethelp