Customer Ratings & Reviews

Hello Nest user, we’re grateful for your feedback, and we hear your concern about the data usage of Nest Cam (indoor, wired).

When you pick video quality and bandwidth settings, you set the maximum video quality for your camera. Your camera will automatically adjust video resolution and compression according to how much bandwidth is available. You only use download bandwidth when you watch video in the app over Wi-Fi. This typically requires the same amount of bandwidth it takes to upload the video. Your camera also uses a small amount of bandwidth to download software updates and other information from the Nest service. If you need your camera to use less data over the course of a month, you can try some of the things below:

- Lower the video quality and bandwidth settings so that your camera won't use as much data to upload video to the cloud.
- Use Home & Away Routines (Home app) or Home/Away Assist (Nest app) to turn your camera on and off automatically. This is especially useful if your camera has 24/7 video history, so that it doesn't constantly upload video to the Nest service.
- Some camera and doorbell models can also use camera schedules to turn on and off automatically to help reduce the amount of data used. Please note that It's not recommended to stream camera video with a mobile hotspot.

We’re always here to help. Feel free to let us know if you need one by contacting us at: https://support.google.com/googlenest/gethelp

Hi NotoriousJt, thanks for taking the time to share your feedback. We’re sorry to learn that you’re having connectivity issues, and that you’re unable to stream videos with your Nest Cam (indoor, wired).

For connectivity issues, you can check the following:
- Check the location and distance of Nest Cam (indoor,wired). Make sure the device is within the recommended distance (15-20 ft.) away from the router.
- Check for possible sources of interference such as microwave ovens, refrigerator or other devices in your home that may weaken Wi-Fi signals.
- If you have a dual band router, try setting up your device on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Outdated phone and Google Home app.

We understand that being able to stream videos using the new Nest Cam (indoor,wired) is a great feature. We’ve taken note of your feedback, and we’ll make sure this gets passed along to the right team. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi pet22, we really appreciate your insights with the Nest Cam (indoor, wired). We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users like you with previous versions of Nest cameras can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We're always here to help you improve your experience. If you run into an issue with your Nest camera and with using it effectively in the Google Home app, you're always welcome to contact us using this link: https://support.google.com/googlenest/gethelp

Hi Tanuj, we appreciate your insights on Nest Cam (Indoor, Wired). We're sorry to hear about your disappointment with the video quality, and the move to the Google Home app.

Nest Cam (Indoor, Wired) comes with a 2-megapixel color sensor that has HDR support, and can record up to 1080p (1920 x 1080) resolution at 30 frames/sec. However, if you see a lesser video quality than what is prescribed, we recommend checking for possible congestion in your network, or that your bandwidth may not be sufficient. Removing some of your connected devices may help relieve some bandwidth space, and you may check if you still experience any drop with the video quality. Verifying congestion may require you to contact your Internet service provider to check your connection and upgrade it if needed.

We´ve taken note of the details of your feedback and make sure to pass it along to the right team since we´re always looking for ways to improve our products and services. For any help needed, feel free to contact us at your convenience when you visit the Google Nest help page: https://support.google.com/googlenest/gethelp

Hi Jenematalia, we appreciate your feedback on Nest Cam (Indoor, Wired). We´re sorry to hear about your disappointment with the Nest Aware subscription.

We recommend Nest Aware to take full advantage of a Nest camera, and we recently launched a cost-saving plan to cover all the Nest cameras in your home for a fixed price. You get additional features such as 30 days of event video history, intelligent alerts, Sound detection (US only), and Emergency calling (US only). You can review the details here: https://support.google.com/googlenest/answer/9546397

If you'd like to learn more about the benefits of an active Nest Aware subscription, then you may contact us for further questions. Please feel free to reach out to us here: https://support.google.com/googlenest/gethelp

Hi Tmoney468, thanks for taking the time to share your feedback. We’re sorry to learn that Nest Cam (indoor,wired) didn’t meet your expectations.

Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need help with your Nest Cam (indoor, wired), you may reach out to our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp

Hi OldFarmer, we appreciate your feedback on Nest Cam (indoor, wired) and the Nest Hub. The Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services.

If you use any Nest device with a Google service like the Google Assistant, we may use your activity data to influence the ads you see. These Google services can include: Google Assistant (or the Works with the Google Assistant program), YouTube, Google Maps, Google Calendar, Google Duo, Google Home app and the like. You can manage your ads settings, including turning off ad personalization completely, at https://adssettings.google.com/. You can also manage your activity settings, including turning off Web & App Activity completely, in https://myactivity.google.com/.

We’d like to help you in any way we can, please contact us anytime at the following link: https://support.google.com/googlenest/gethelp