Customer Ratings & Reviews
- Model:
- GA03178-US
- SKU:
- 11081093
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Old version is better
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The old version is better. This camera does not work with the nest app or web browser. Google home app is trash.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Vookie, thanks for sharing a comparison of Nest Cam (Indoor, Wired) and the older Nest camera models. We're sorry to hear about your disappointment with the move to the Google Home app for the newer generation of Nest cameras.
The Nest app has been a reliable app for our first generation of Nest cameras. However, we wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. This change helps make the integration with our Google Nest devices easier, smoother and simpler for all our users. Here are some other benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We'd like to help improve your experience. Please consider contacting our support team for further assistance with your Nest Cam (Indoor, Wired) here: https://support.google.com/googlenest/gethelp
Terrible app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Google Home app is terrible compared to the old Nest app. Plus I can't access the video on a browser on a PC. We're now into a year since release and there's no announced timeline to fix these issues.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi bkinnk, thanks for sharing your experience. We apologize if you’re unable to add the Nest Cam (indoor, wired) in the Nest App.
The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
Your feedback is important to us as it will greatly help us in improving our products and services. If you need help with your Nest Cam (indoor, wired), you may reach out to our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Nice cam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought is came with a bark notification. Bought it to watch my dogs when gone. Overall it is a nice camera. But no bark notification 2
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Happycamper, we appreciate you for sharing some details of your feedback about the Nest Cam (indoor, wired), and we’re sorry to hear of your issue with camera notifications.
You can customize the notification settings based on what you want to get alerts on. Use the Home app to control your camera for steps on how to enable notifications for your camera, or change which kinds of alerts you get. The notification options you get depend on the type of camera you have and whether you’re subscribed to Nest Aware. You can choose to receive notifications for everything your camera detects, or choose notifications for only certain types of activity.
If you need help with the notification features, or for any concerns about the Nest camera, you can always reach out to us at Google Nest Help page here: https://support.google.com/googlenest/gethelp
Nice camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and easy product. The quality of the product is good plus the quality of the video is even better.
I would recommend this to a friendOdd design decisions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hmm. Has a few issues: Doesn’t seem to work in the Nest app, only Google Home. However, in Google Home on an iPhone, you can’t fully mute the audio when viewing the feed. So, can’t view in a meeting! Very strange. Also, tough to get the right angle since the camera only rotates certain directions. Just feels poorly designed compared to their other products.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi aceharding, we’re grateful to have your feedback about the Nest Cam (Wired). We’re sorry to learn about your issues with the audio settings, and with getting the right camera angle.
Audio settings let you turn the microphone off, or disable audio recording so sound won’t be saved in video history and won’t receive any sound alerts, but you will still hear sound on the live video stream.
Your camera has a wide-angle lens, so you have a lot of options for placing it in a good spot to catch activity. Your camera gets a better view of people when it’s placed at head level or a little higher. Adjust the angle so your camera’s looking slightly downward and it can easily view people’s faces, even if they’re wearing a hat. Use the app to check that you can clearly view people’s faces before you permanently mount it. The included stand is ideal for simply placing your camera indoors on a shelf, desk or counter. Just plug in the power cord and adjust the camera so it points where you want. You can also mount it with the screws to a wall or other surface.
Your feedback means a lot to us and we’ll share it with our respective team to work on improving our products and services. For any concerns, or anything we can help you with, please feel free to visit us anytime here: https://support.google.com/googlenest/gethelp
Frustrating Setup Process
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like everything Nest these days, these cameras have a frustrating setup process that causes confusion - which App do I need, the Nest app or the Google Home App? Why does it say it needs an "assisting device"? How can I access the video feeds? Google has royally screwed up their acquisition of Nest, and these cameras (and all other Nest products) should be avoided until they figure out what the heck they're trying to do.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi clhenige, we value your feedback about the Nest Cam (indoor, wired). We’re sorry to learn of your frustrating experience with the setup process.
The Nest Cam (indoor, wired) is exclusive to the Google Home app. To set up, the app takes you through the steps. You need the Home app to connect your camera to Wi-Fi and get recorded video, so you should always use the app to guide you through setup and installation. Once connected to Wi-Fi and paired to your Google Home app, you can use the app to stream the live view without significant delay, look back on what happened (free 3 hour event-based video history), get activity alerts sent to your phone when something happens, save video clips, and more. You may visit this support article to learn more: https://support.google.com/googlenest/answer/9232352
We’re hoping to know more why your camera says it needs an assisting device, so we can guide you with the setup process. Please get in touch with us anytime here and we’ll help you the way we can: https://support.google.com/googlenest/gethelp
Google has ruined Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Best Buy's fault but this thing is trash. Replaced my original DropCam with this new Nest Cam because after 8 years it finally gave out. 1st off, I couldn't add it with the Nest app and had to download and install it with the Google Home app (WORST THING EVER! DO BETTER GOOGLE!). Once it was installed, I could see it and my other 2 cameras through the Home app but could only see my 2 existing cameras on my Nest app. Camera seemed to be fine... for about 6 hours. Then the video crapped out and started showing dark horizontal lines that seemed to "walk" up the screen. I tried to record the transition so I could send to Google and guess what! You can't record clips on the Home app unless it detects an "event"... again, TRASH! I've spent thousands of dollars on Nest products just so Google could come along and ruin it all. Looking into other solutions and this Google Nest branded stuff is going right into the garbage where it belongs!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi tclFail, we appreciate you for sharing your review on Nest Cam (indoor, wired) and we're sorry to hear Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Google and Nest smart home devices. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app. If you need assistance with this, please don't hesitate to reach out to our support specialists and help you with finding a better resolution. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Stopped working just after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every Google Nest Product I've purchased has stopped working after a few months with no explanation. I bought a Nest Protect from Best Buy, a Nest Outdoor Cam from Amazon, and this Nest Wired Cam from Best Buy. I bought this 10/12 and it stopped working today, 12/31. I've reset it, gone through all the tech troubleshooting and it still won't work. I'm going to try to bring this to my local store to see if they'll exchange it for a working one... fingers crossed because it says my return window closed at the end of 10/2023.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there! Thanks for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your Nest Cam (indoor, wired) and the other Nest products you've purchased. We understand the frustration of having devices cease functioning unexpectedly. We appreciate you taking the time to troubleshoot the wired camera and your initiative in seeking a solution. Given the repeated device failures, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Good idoor camera
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality video for live stream. I can watch live on phone what's happening in kids room.
I would recommend this to a friendGOOGLE NEST CAM WIRED -SNOW
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install. Clear recordings. Price is right and the all in one GOOGLE HOME is great.
I would recommend this to a friendNot like the old ones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like that you cannot access via the old nest app, nor can you stream via the web. Big disappointments.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi xtreme1048, we truly appreciate your feedback on Nest Cam (indoor, wired), and we’re sorry to hear your disappointment that you can’t access nor stream your camera via Nest app or web. We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, so users like you will have one app to control all of your devices. We’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.
Your feedback is valued greatly and it helps us improve our products and services. If you need help with the camera features and functionality, or have anything you want to share with us about your Google Nest devices, please reach out to our dedicated team using this link: https://support.google.com/googlenest/gethelp
Great for home security
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras are great. They show me when there is any activity around my home
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thank you for sending in your feedback. We're glad to hear that you're enjoying your experience with the Nest Cam when it comes to showing activities around your home. If you need assistance with your Nest Cam or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Buyer Beware - does not work with Nest App
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google forces you into their inferior Google Home app and will not allow you to use the Nest app for a Nest camera. Ridiculous - will be returning this item.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Rich. We're sorry to learn that your experience with Nest Cam (indoor, wired) and the performance of the Google Home app has been frustrating and that you're planning to return the device. We appreciate you sharing your concerns and have taken note of your feedback. We aim to deliver a great user-experience for the Google Home app, and your feedback inspires us to do more. If you need any help in the future, our team of dedicated specialists are standing by to assist you with exploring what else the Google Home app can do for you and improve on your overall experience. Please let us know and reach us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Like 1st Gen over 2nd Gen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like it as well as the 1st generation. Can't adjust how to level the picture.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi HazTaz, it's unfortunate that you didn't like Nest Cam (Indoor, Wired) as well as the 1st generation Nest cameras. You can adjust the angle so you can level your Nest camera. We understand your views, and we'd like to have a closer look at what may be happening with your Nest Cam (Indoor, Wired). This will give us a chance to understand what may be causing the issue and see how we can help you best. Please consider contacting our support team here for further help: https://support.google.com/googlenest/gethelp
Bad quality video compared to previous Nest cam ve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had hoped to replace my Nest cam with a newer model. Quality of the video is worse. And this cam is not supported by the Nest app. It must be connected to Google Home. Now I’ve got cams on both apps. Annoying!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, PinF. Thanks for giving us feedback about the Nest Cam (indoor, wired). We’re sorry to hear that your experience didn’t meet your expectations.
We understand that longtime Nest users enjoy viewing their camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
You can adjust your camera's video quality that may improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you choose the maximum video quality for your camera. But whichever level you pick, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. Check this link to learn more: https://support.google.com/googlenest/answer/9218596
We’d be happy to share your feedback with the right team for future improvements. In the meantime, please feel free to let us know if you need further assistance by visiting us here: https://support.google.com/googlenest/gethelp
Nest Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best indoor camera out there. Works great and definitely recommend
I would recommend this to a friendDo not buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second generation. First generation was easy to install. I bought this as an additional camera. Now if you have an Apple product you have to download bluestacks and then Google Home. They do this so they can track everything you do, see or hear. Do not buy this piece of junk.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Frank, thanks for sharing your insights on Nest Cam (indoor, wired), and we’re sorry to hear that your experience with the installation, and with using the Google Home app, has been less than ideal for you.
Using Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools. This means you get a simpler interface and a simpler way to connect all your devices into a single environment. Google is committed to keeping your data private and safe. The Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services.
Your feedback and experience are important to us. Feel free to let us know if there's anything we can help you with, here: https://support.google.com/googlenest/gethelp
ONLY WORKS WITH GOOGLE HOME APP NOT NEST APP
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad that this DOES NOT work with the Nest app. If you are loving the Nest app for your doorbells or thermostats or whatever else you have DO NOT get this cam cause it will not show up on the Nest app. It is a Google Home exclusive
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kristyn, we appreciate you sharing your review on your Nest Cam (indoor, wired). We're sorry to hear that your experience didn't meet your expectations when it comes to using the Nest App. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We appreciate your feedback and know that we'll relay this to the right team for improvements on the products and services we provide in the future.
If you have additional questions or need further assistance with your Nest Cam, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
So so…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent picture quality. Wish we could monitor on TV monitor. Too much hassle to Cast.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BarryH, we truly appreciate your feedback and concerns about the Nest Cam (Indoor, Wired). There are some compute limitations on some versions of Chromecast that do not allow us to support this yet, but we’re aiming to add support as soon as possible as the team continuously evaluates additional features. While streaming your camera on the TV isn’t available yet, you can stream it using a compatible smart display, and here’s how: https://support.google.com/chromecast/answer/7529598
We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, if there’s anything we can be of help, we’re always at your service here: https://support.google.com/googlenest/gethelp
Perfect for What I needed.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little camera. Covers my interior very well. Easy to set up too.
I would recommend this to a friend