Customer Ratings & Reviews

Hi aceharding, we’re grateful to have your feedback about the Nest Cam (Wired). We’re sorry to learn about your issues with the audio settings, and with getting the right camera angle.

Audio settings let you turn the microphone off, or disable audio recording so sound won’t be saved in video history and won’t receive any sound alerts, but you will still hear sound on the live video stream.

Your camera has a wide-angle lens, so you have a lot of options for placing it in a good spot to catch activity. Your camera gets a better view of people when it’s placed at head level or a little higher. Adjust the angle so your camera’s looking slightly downward and it can easily view people’s faces, even if they’re wearing a hat. Use the app to check that you can clearly view people’s faces before you permanently mount it. The included stand is ideal for simply placing your camera indoors on a shelf, desk or counter. Just plug in the power cord and adjust the camera so it points where you want. You can also mount it with the screws to a wall or other surface.

Your feedback means a lot to us and we’ll share it with our respective team to work on improving our products and services. For any concerns, or anything we can help you with, please feel free to visit us anytime here: https://support.google.com/googlenest/gethelp

Hi there, Lamboking. We appreciate your feedback on Nest Cam (indoor, wired). The camera schedule feature is currently only available for cameras controlled by the Nest app. Alternatively, you can use Home & Away Routines (Home app) to turn your camera on and off automatically. This is especially useful if your camera has 24/7 video history, so that it doesn't constantly upload video to the Nest service.

Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place. If help is needed, don’t hesitate to let us know here: https://support.google.com/googlenest/gethelp

Hi JuanCa, thanks for writing us feedback about the Nest Cam (Indoor, Wired), and we appreciate that you find it good. We hear your concerns about its performance and connectivity.

A range issue or wireless interference can affect the performance of your camera. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

Here are some steps that may also help:
- Plug your Nest camera into a different power outlet to rule out power issues.
- Turn off other devices connected to your WiFi to see if this is about network traffic.
- You can also try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

If the issue persists, we’d be happy to provide further troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi clhenige, we value your feedback about the Nest Cam (indoor, wired). We’re sorry to learn of your frustrating experience with the setup process.

The Nest Cam (indoor, wired) is exclusive to the Google Home app. To set up, the app takes you through the steps. You need the Home app to connect your camera to Wi-Fi and get recorded video, so you should always use the app to guide you through setup and installation. Once connected to Wi-Fi and paired to your Google Home app, you can use the app to stream the live view without significant delay, look back on what happened (free 3 hour event-based video history), get activity alerts sent to your phone when something happens, save video clips, and more. You may visit this support article to learn more: https://support.google.com/googlenest/answer/9232352

We’re hoping to know more why your camera says it needs an assisting device, so we can guide you with the setup process. Please get in touch with us anytime here and we’ll help you the way we can: https://support.google.com/googlenest/gethelp

Hi Steven, thanks for sharing your experience. We’re sorry to learn that Nest Cam (indoor, wired) didn’t meet your expectations. We value your feedback as it will greatly help us to improve our products and services. Our support team is always here to help. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Alleycat,
Thanks for sharing your thoughts! Nest cameras do work with a Nest Aware subscription. Here's what you get with a Nest Aware subscription for your Nest cameras:
1. More accurate alerts about motion and sound: Get notified only when something important happens.
2. Fewer false alerts: Reduce alerts triggered by things like light changes, shadows, or branches waving in the wind.
3. Activity Zones: Customize which areas trigger notifications. Get alerts only when there's motion in specific areas, like your doorway or driveway.
4. Smoke and carbon monoxide alarm sound detection (for Nest Cam Indoor and Nest Cam IQ Indoor in the US only): Receive alerts if your Nest Cam detects the sound of your smoke or carbon monoxide alarm.
5. 24/7 video history (for Nest Wired cameras only): Review footage continuously captured by your Nest Wired camera.
If you have any further questions, feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi there, thank you for sending in your feedback. We're glad to hear that you're enjoying your experience with the Nest Cam when it comes to showing activities around your home. If you need assistance with your Nest Cam or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there! Thanks for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your Nest Cam (indoor, wired) and the other Nest products you've purchased. We understand the frustration of having devices cease functioning unexpectedly. We appreciate you taking the time to troubleshoot the wired camera and your initiative in seeking a solution. Given the repeated device failures, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi HazTaz, it's unfortunate that you didn't like Nest Cam (Indoor, Wired) as well as the 1st generation Nest cameras. You can adjust the angle so you can level your Nest camera. We understand your views, and we'd like to have a closer look at what may be happening with your Nest Cam (Indoor, Wired). This will give us a chance to understand what may be causing the issue and see how we can help you best. Please consider contacting our support team here for further help: https://support.google.com/googlenest/gethelp

Hi Frank, thanks for sharing your insights on Nest Cam (indoor, wired), and we’re sorry to hear that your experience with the installation, and with using the Google Home app, has been less than ideal for you.

Using Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools. This means you get a simpler interface and a simpler way to connect all your devices into a single environment. Google is committed to keeping your data private and safe. The Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services.

Your feedback and experience are important to us. Feel free to let us know if there's anything we can help you with, here: https://support.google.com/googlenest/gethelp

Hi Kristyn, we appreciate you sharing your review on your Nest Cam (indoor, wired). We're sorry to hear that your experience didn't meet your expectations when it comes to using the Nest App. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We appreciate your feedback and know that we'll relay this to the right team for improvements on the products and services we provide in the future.

If you have additional questions or need further assistance with your Nest Cam, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, PinF. Thanks for giving us feedback about the Nest Cam (indoor, wired). We’re sorry to hear that your experience didn’t meet your expectations.

We understand that longtime Nest users enjoy viewing their camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

You can adjust your camera's video quality that may improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you choose the maximum video quality for your camera. But whichever level you pick, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. Check this link to learn more: https://support.google.com/googlenest/answer/9218596

We’d be happy to share your feedback with the right team for future improvements. In the meantime, please feel free to let us know if you need further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi there, Rich. We're sorry to learn that your experience with Nest Cam (indoor, wired) and the performance of the Google Home app has been frustrating and that you're planning to return the device. We appreciate you sharing your concerns and have taken note of your feedback. We aim to deliver a great user-experience for the Google Home app, and your feedback inspires us to do more. If you need any help in the future, our team of dedicated specialists are standing by to assist you with exploring what else the Google Home app can do for you and improve on your overall experience. Please let us know and reach us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp