Customer Ratings & Reviews

Hi Zach, it's awesome to hear that you love our Nest cameras. We do apologize if the move to the Google Home app for Nest Cam (Indoor, Wired) didn't quite meet your expectations.

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Our support team would gladly answer any questions you may have about Nest Cam (Indoor, Wired). You may reach out to our support team here: https://support.google.com/googlenest/gethelp

Hello there, Thetimefighter. We appreciate that you like the sound and picture quality of the Nest Cam (indoor, wired). It’s unfortunate to hear about your experience with the notifications

Also, there's no fee to stream full resolution live video and receive basic notifications, as long as your doorbell is connected to the internet. However, you’ll need a Nest Aware subscription to record video and receive advanced notifications. Our goal is to give users more options. With event video history, we wanted our products to help our customers understand what’s going on at home easily and highlight the important activity for you. For people who want to see everything that happens at home, we offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. We continue to invest in the use of both technologies

Event detection and notifications depend on the doorbell settings that you select. You can choose which events your doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

For more support, please contact us anytime at the Google Nest Help Page here : https://support.google.com/googlenest/gethelp

Hi there sincerecelery, thanks for sharing some of the features you liked about Nest Cam (Indoor, Wired). We also appreciate that you shared your concern about not getting good angles to adjust your Nest camera since the base and mounting isn't adjustable. We'll certainly look more into this feature that you would like to add to our Google Nest cameras, and we'll make sure to pass along this information to our product team as well. We hope you will keep a close watch on our future releases for the Google Nest camera line. In the meantime, for any other support needs that you may still be having on Nest Cam (Indoor, Wired), please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi DBp00per, thanks for sharing your feedback. We’re sorry to hear your disappointment with the paid subscription of Nest Cam (indoor, wired).

Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. You can check this link to see what covers it: https://support.google.com/googlenest/answer/9233159

We’ve taken a note of your feedback and we’ll make sure this gets passed along to the right team since we’re always looking for opportunities to improve our products and services. If you need assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Charger, thank you for your thoughts, we truly appreciate them! To help improve your night vision experience, we'd like to share some information with you about the Nest Cam's night vision capabilities: https://support.google.com/googlenest/answer/9249162?hl=en&sjid=780387031179520477-NA#zippy=;

Hi Mike, we´re glad you liked Nest Cam (Indoor,Wired). We´re sorry to hear about the laggy communication issue you are experiencing.

Laggy issues may be related to the any of the following reasons below:
- Possible congestion of your network. Removing some of your connected devices may free up some bandwidth space and enable you to test if the issue will happen again. Once you verify congestion, we recommend contacting your Internet service provider for a possible upgrade of your bandwidth connection.
- Interference caused by electrical appliances and thick walls in your home. Placing your Nest Cam much closer to your router, or in a location where it can get better signal reception may be helpful.

We value your feedback and we´ll make sure to pass along this information to the right team. If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp

Hi fiji153, it's great to hear that you had an easy time installing Nest Cam (Indoor, Wired). We're sorry that the LED light is distracting your baby.

If you're willing to try, it's possible to change the brightness of the LED for Nest Cam (Indoor, Wired). You can use the Google Home app to change the brightness of its status light by following the steps below:
- Open the Google Home app.
-On the home screen, tap your camera or doorbell.
- Tap Settings.
- Select Video.
- Under “Status light brightness,” choose High, Auto, or Low.

We're always looking for ways to improve our products and services, and we'll make sure to pass along the details of your feedback to the right team. If you´re willing to try, please contact our support team so we can provide further assistance and help you with your concerns by using this link: https://support.google.com/googlenest/gethelp

Hi RichardTheRoofer, thanks for reaching out. We're sorry to hear that 2 of your Nest Cam (Indoor, Wired) loses Wi-Fi connection.

We recommend checking for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.

If you´re willing, we'd like to take a look at the issue you are having and see how we can help you. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Vookie, thanks for sharing a comparison of Nest Cam (Indoor, Wired) and the older Nest camera models. We're sorry to hear about your disappointment with the move to the Google Home app for the newer generation of Nest cameras.

The Nest app has been a reliable app for our first generation of Nest cameras. However, we wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. This change helps make the integration with our Google Nest devices easier, smoother and simpler for all our users. Here are some other benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We'd like to help improve your experience. Please consider contacting our support team for further assistance with your Nest Cam (Indoor, Wired) here: https://support.google.com/googlenest/gethelp

Hi bkinnk, thanks for sharing your experience. We apologize if you’re unable to add the Nest Cam (indoor, wired) in the Nest App.

The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need help with your Nest Cam (indoor, wired), you may reach out to our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp

Hey there, BrianDC. Thanks for taking the time to share your review of the Nest Cam (indoor, wired). We're glad to hear that it is working well for you. However, we understand that you are not a fan of the night feature, as it can be difficult to see in low lighting. Night vision technology can vary between different security cameras and we understand the importance of clear visibility. We apologize for any inconvenience this may have caused. If you find that the night feature of the camera is not meeting your expectations or requirements, we suggest that you explore the settings options available on the Nest Cam to see if there are any adjustments that can improve the night vision feature. You can try adjusting settings such as brightness, contrast, or exposure to see if it makes a difference in the visibility during low-light conditions. It is also worth checking for any available firmware updates for the camera, as these updates can sometimes improve performance and address known issues. If you're still not satisfied after a few tweaks, we would suggest you reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp