Customer Ratings & Reviews

Hi clhenige, we value your feedback about the Nest Cam (indoor, wired). We’re sorry to learn of your frustrating experience with the setup process.

The Nest Cam (indoor, wired) is exclusive to the Google Home app. To set up, the app takes you through the steps. You need the Home app to connect your camera to Wi-Fi and get recorded video, so you should always use the app to guide you through setup and installation. Once connected to Wi-Fi and paired to your Google Home app, you can use the app to stream the live view without significant delay, look back on what happened (free 3 hour event-based video history), get activity alerts sent to your phone when something happens, save video clips, and more. You may visit this support article to learn more: https://support.google.com/googlenest/answer/9232352

We’re hoping to know more why your camera says it needs an assisting device, so we can guide you with the setup process. Please get in touch with us anytime here and we’ll help you the way we can: https://support.google.com/googlenest/gethelp

Hi there! Thanks for bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your Nest Cam (indoor, wired) and the other Nest products you've purchased. We understand the frustration of having devices cease functioning unexpectedly. We appreciate you taking the time to troubleshoot the wired camera and your initiative in seeking a solution. Given the repeated device failures, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi tclFail, we appreciate you for sharing your review on Nest Cam (indoor, wired) and we're sorry to hear Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Google and Nest smart home devices. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app. If you need assistance with this, please don't hesitate to reach out to our support specialists and help you with finding a better resolution. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi xtreme1048, we truly appreciate your feedback on Nest Cam (indoor, wired), and we’re sorry to hear your disappointment that you can’t access nor stream your camera via Nest app or web. We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, so users like you will have one app to control all of your devices. We’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

Your feedback is valued greatly and it helps us improve our products and services. If you need help with the camera features and functionality, or have anything you want to share with us about your Google Nest devices, please reach out to our dedicated team using this link: https://support.google.com/googlenest/gethelp

Hi there, thank you for sending in your feedback. We're glad to hear that you're enjoying your experience with the Nest Cam when it comes to showing activities around your home. If you need assistance with your Nest Cam or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi HazTaz, it's unfortunate that you didn't like Nest Cam (Indoor, Wired) as well as the 1st generation Nest cameras. You can adjust the angle so you can level your Nest camera. We understand your views, and we'd like to have a closer look at what may be happening with your Nest Cam (Indoor, Wired). This will give us a chance to understand what may be causing the issue and see how we can help you best. Please consider contacting our support team here for further help: https://support.google.com/googlenest/gethelp

Hello there, PinF. Thanks for giving us feedback about the Nest Cam (indoor, wired). We’re sorry to hear that your experience didn’t meet your expectations.

We understand that longtime Nest users enjoy viewing their camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

You can adjust your camera's video quality that may improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you choose the maximum video quality for your camera. But whichever level you pick, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. Check this link to learn more: https://support.google.com/googlenest/answer/9218596

We’d be happy to share your feedback with the right team for future improvements. In the meantime, please feel free to let us know if you need further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Frank, thanks for sharing your insights on Nest Cam (indoor, wired), and we’re sorry to hear that your experience with the installation, and with using the Google Home app, has been less than ideal for you.

Using Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools. This means you get a simpler interface and a simpler way to connect all your devices into a single environment. Google is committed to keeping your data private and safe. The Google Privacy Policy applies to all Google services, including the Google Home app and Google Nest, Google Home, and Chromecast devices. The Google Nest Privacy Help Center article provides more details about how Google Nest connected home devices and services work, and how we collect and use data when you use these devices and services.

Your feedback and experience are important to us. Feel free to let us know if there's anything we can help you with, here: https://support.google.com/googlenest/gethelp

Hi Kristyn, we appreciate you sharing your review on your Nest Cam (indoor, wired). We're sorry to hear that your experience didn't meet your expectations when it comes to using the Nest App. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We appreciate your feedback and know that we'll relay this to the right team for improvements on the products and services we provide in the future.

If you have additional questions or need further assistance with your Nest Cam, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi BarryH, we truly appreciate your feedback and concerns about the Nest Cam (Indoor, Wired). There are some compute limitations on some versions of Chromecast that do not allow us to support this yet, but we’re aiming to add support as soon as possible as the team continuously evaluates additional features. While streaming your camera on the TV isn’t available yet, you can stream it using a compatible smart display, and here’s how: https://support.google.com/chromecast/answer/7529598

We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, if there’s anything we can be of help, we’re always at your service here: https://support.google.com/googlenest/gethelp

Hi Heather, we appreciate you for being a longtime Nest user and thanks for sharing a review about the Nest Cam (indoor, wired). We’re sorry to learn of your issues with the video quality, night vision, and with the incompatibility with the Nest app.

We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Most home devices are controlled across multiple apps, but we’re working on making the Google Home app the central controller across all your home devices, including Google devices and devices from other brands.

Here are some other benefits you can get by using the Google Home app with your Nest Cam:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Google Nest cameras’ night vision uses high-power infrared (IR) LEDs to illuminate the scene when it's dark. When night vision is set to Auto, Nest cameras wait to switch between normal and night modes only when the light gradually changes. For instance, at dusk or dawn, when the lighting is marginal. If there are any light sources in the area, your camera may be able to see even farther.

You can adjust your cameras’ video quality that may improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you pick the maximum video quality for your cameras. But whichever level you choose, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. You may check this link to learn more: https://support.google.com/googlenest/answer/9218596

If you’d like us to have a closer look and learn on how we can provide a better experience for you, you’ll find us always available here: https://support.google.com/googlenest/gethelp

Hi Joey, thanks for sharing your feedback. We’re sorry to hear that your Home/Away Routines for your Nest Cam (indoor, wired) isn’t working as expected.

If you haven’t yet, we suggest you use your phone location to participate in Home/Away Routines. You can visit this link for more information: https://support.google.com/googlenest/answer/10071816

Your feedback is important to us, and we’d like to help you the best way possible. If the issue persists, please feel free to contact our support team, so we can further investigate what’s causing the issue. You can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp

Hi Georb123, thanks for posting your review. We’re sorry to hear that you had challenges installing your Nest Cam (indoor, wired). This is definitely not the kind of experience we want our customers to have. Your feedback is important to us, and we’d like to help you the best way possible. If you need assistance, our support team is always here to help. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hello Abmo, thanks for leaving feedback about the Nest Cam (indoor, wired), and it’s unfortunate to hear of your issues with the image quality, and with viewing live video.

A range issue or wireless interference can affect the performance of your doorbell. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. Which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. If your doorbell is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

Here are some steps that may also help:
- Plug your Nest camera into a different power outlet to rule out power issues.
- Turn off other devices connected to your WiFi to see if this is about network traffic.
- You can also try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

If the issues persist, we’d be happy to provide further troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hello KayelinnH, thanks for posting your review on Nest Cam (indoor, wired). We're sorry to learn that you're constantly having some video issues with your device. We appreciate you for doing some troubleshooting steps on your end with rebooting the device. We suggest that you reach out to our support specialists so we can assist you with additional troubleshooting and help find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi gus117a, we truly appreciate your feedback on Nest Cam (indoor, wired), and we’re sorry to learn of your disappointment of not having the option to look at your cameras through your laptop or desktop.

We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app and web app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices.

If you run into any concerns around the performance and functionality of the camera in the Google Home app, let us know here and we’d be happy to guide you, and help improve your overall experience: https://support.google.com/googlenest/gethelp