Customer Ratings & Reviews
- Model:
- GA01998-US
- SKU:
- 10947893
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Not the item for us
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated. Nice item, but have to work on specific systems. Returned product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SHCT, thanks for taking the time to share your feedback. We’re sorry to hear that Nest Cam (indoor, wired) didn’t meet your expectations, and had to return it.
We value your feedback as we’re always working to improve our products and services. We are hoping that we will be able to provide you service in the future. If you have any questions or concern, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp
A little better than blink?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a camera installer by trade. A customer really wanted to try the Nest cameras, so we picked up ten cameras of a few models and gave it a shot. The take always are not good. I cannot recommend these cameras to anyone. - it’s at best just one quarter the resolution you can find in similarly priced 4K cameras. - the clarity does not live up to the expectation or the hype -the cameras have comparably limited features. The frame can only be rotated 180 degrees, there is no option for 90 degrees, every professional camera system I work with has those options, and many more. - the 134 degree lens would be useful if it had higher resolution, but that’s just too wide a field of view for a decent picture at 1080p. - the camera housing articulation does not give you the same flexibility that a proper 4K camera would give you. Inevitably you will have a few wonky pictures if doing 5 or more cams. - loading the cameras into the google home app is exceptionally time consuming, with literally dozens of unnecessary prompts. If your phone and the camera are not connected to the same access point at the same time, the cameras will not connect. So you must be physically next to the camera to pull them into google home. - google did not improve their 2nd generation product, meaning that the 2nd gen cameras have lower performance specs than their predecessors. -huge bandwidth problems. 10 cameras can chew up to 50Mbps of upload, which nobody without fiber service can achieve. -the Internet service providers get twitchy when you’re pulling that kind of upload bandwidth 24/7. If they have the ability to throttle you, they eventually will. All in all this appears to be the folly of a search engine trying to be a surveillance manufacturer, when there are existing surveillance manufacturers in the market who are simply better at what they do.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AustinM, thanks for choosing to install our Google Nest cameras. We appreciate the details of your feedback. However, we do apologize if the Nest Cam (Indoor, Wired) didn't live up to your expectations.
Nest Cam (Indoor, Wired) comes with a 2-megapixel color sensor, with support for HDR and a resolution of up to 1080p (1920 x 1080) at 30 frames/sec. However, if you see a lesser video quality than what is prescribed, we recommend checking for possible congestion in your network, or that your bandwidth may not be sufficient. Removing some of your connected devices may help relieve some bandwidth space, and you may check if you still experience any drop with the video quality. Verifying congestion may require you to contact your Internet service provider to check your connection and upgrade it if needed.
We've also taken the rest of your feedback into consideration since we're always on the lookout for ways we can keep improving our products and services. We recommend keeping an eye on our blog site for the latest updates on features and new product launches by visiting this page: https://blog.google/
Alternatively, if you will need some help with your Google Nest cameras, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Google has messed up Nest
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new nest cameras do not sync on the old nest app anymore. They are only in the Google home app. But all of my other camera are on the old nest app. The Google home app quality is terrible because it lags and the history is not as accessible.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Allie, thanks for reaching out to our support page. We're sorry to hear about your disappointment with the move to the Google Home app. The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.
Your feedback is important to us and we'll definitely go back to the drawing board, since we're always searching for ways to improve our products. You can always reach out to our support team for any questions or support concerns you may have, if you can contact us here: https://support.google.com/googlenest/gethelp
Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture and works great shows extremely clear
I would recommend this to a friendGood overall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall product easy to use and easy to install
I would recommend this to a friendBest can indoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to set up and the picture quality is great
I would recommend this to a friendWorth it!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and reliable easy to connect to an use
I would recommend this to a friendDon’t waste your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google cameras are useless! They do an average job in full sunlight but fail to pick up any activity at night. So if the theft is in the middle of the day maybe you are ok but otherwise you are wasting your money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JIMV, thanks for posting your feedback. We’re sorry to learn that Nest Cam (indoor,wired) didn’t meet your expectations.
Generally, closer is better so your camera can capture more detail. Night Vision relies on infrared LEDs to light the subjects in view. If you’re interested in keeping track of things at night, we recommend placing your camera close to the area of interest.
We value your feedback and we’re always working to improve our products and services. If you need help, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
good job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works pretty good, quality isn't amazing but it does a good job
I would recommend this to a friendBrand response from Nest Support
Posted .Hi isaac, thanks for sharing some details of your feedback on Nest Cam (Indoor, Wired), and we're sorry to hear that the quality is below your expectations. We're hoping to learn more about your concern so we can work on improving your experience. You may visit our dedicated team whenever you have time using this link: https://support.google.com/googlenest/gethelp
Works Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to monitor the living room and dogs that walk around the room and works great, sends you notifications of movement, you can set up to alert you if there’s movement in a certain zone or location of the room. Clear picture streaming and the ability to talk to the other end is great and clear sounding.
I would recommend this to a friendCamera is garbage. Don’t waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera called Nest cam and doesn’t support Nest app. Only works with google home. Camera stop working after two weeks. Went offline and doesn’t connect anymore even if I try a factory reset. Camera does have a small button to reset that’s needs to be reached with a paperclip and even this is not responding. I have 3 old nest cameo and work like a charm. This camera is pure garbage
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Zadiel, thanks for sharing your experience about Nest Cam (indoor,wired). We’re sorry to hear about your disappointment of not using Nest app, and started to have an issue after a couple of weeks.
We understand the convenience of using one app for all of your devices. The new Nest Cam (indoor, wired) is exclusive to the Home app. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
Your feedback is important to us, and we’d like the opportunity to talk and investigate what’s causing the issue. Feel free to contact our support team and improve your experience here: https://support.google.com/googlenest/gethelp
good enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good cam but not a real fan of the new app but it will do for now
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Carol, thanks for posting your feedback about Nest Cam (indoor, wired). We understand some customers prefer to use the Nest app instead of Google Home app for their Nest Cams.
The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
Your feedback matters a lot as it helps us in improving our products and services. For further assistance, don’t hesitate to contact our support team. We’d be more than happy to help and improve your experience here: https://support.google.com/googlenest/gethelp
Disappointing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I was expecting from Google. The image quality isn't near as good as my cheap Chinese camera. I pay for the most expensive service for the cameras and it doesn't record most events. Overall there is a lot of room for improvement for these cameras.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Randy, thanks for sharing your insights with our support team. We're sorry to hear that the image quality of Nest Cam (Indoor, Wired) didn't quite meet your expectations, and that it doesn't record most events.
Motion detection on Nest Cam (Indoor, Wired) will trigger the recording feature, and this can be affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes moving. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change or set up the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.
If the issue persists and if you´re willing to try, please contact our support team so we can provide further assistance using this link: https://support.google.com/googlenest/gethelp
Work but not with Nest app.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to put on my Nest account. Doesn't work on the nest account. Luckily I have the Google Home app. I don't always read reviews.. But when I do, it's too late...
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there Countblahblahblah, thanks for trying out Nest Cam (Indoor, Wired). We're sorry to hear about the unfortunate experience you had, trying to set it up with your Nest account. We apologize for any confusion you may have experienced. If you still need some assistance setting up your Nest Cam (Indoor, Wired), you're more than welcome to contact our support team using this link: https://support.google.com/googlenest/gethelp
Poor User Interface and Connectivity Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not stay connected to the app and has to be repaired often. User interface is difficult to manage and trying to delete and image data is complicated. Google does not make it easy
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Odeumo, thanks for sharing your feedback to let us know your concerns with the Nest Cam (Indoor, Wired), and we’re sorry to learn it’s an inconvenience for you. Having to reconnect your camera often isn’t the ideal experience we want to share with you.
We recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Your camera may be out of range (if more than 25 feet from the router) and can become disconnected due to weak signal. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points. Wireless interference can give you trouble connecting Nest products or other wireless devices. It can also cause slow network communications or intermittent disconnections. So your Nest products might continuously disconnect and reconnect, or they may be slow to respond to app control.
Here are some steps that may also help:
- Plug your Nest camera into a different power outlet to rule out power issues.
- Turn off other devices connected to your WiFi to see if this is about network traffic.
- You can also try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.
If the issue persists, we’d be happy to provide further troubleshooting guidance if you can contact us anytime here: https://support.google.com/googlenest/gethelp
you had one job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the nest camera is now not compatible with the original nest app so now I have to go to 2 different apps to view my cameras because google home app is terrible
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, thanks for taking the time to share your feedback. We apologize if you’re unable to use the Nest App for your new Nest Camera. We understand the convenience of using one app for all of your smart devices.
The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
If you need assistance, feel free to contact our support team. We’d be more than happy to help and improve your experience here: https://support.google.com/googlenest/gethelp
Good but does not work with the Nest App
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good design and picture quality. However, I will not be purchasing anymore since the new cameras will not work on the Nest app. I have used Nest for years and prefer the Nest App over the Google Home app, the Nest app is superior in many ways.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Josh, we appreciate you for sharing your feedback about the Nest Cam (Battery), and we’re sorry to hear that your experience with using the camera in the Google Home app is less than ideal.
We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, and to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant.
Our dedicated team is always ready to provide assistance if you need help with using the camera and its features in the Google Home app. You’re always welcome to visit us here: https://support.google.com/googlenest/gethelp
Googles Big Mistake
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking to upgrade your current nest cameras, this isn’t your solution. You will have to migrate your nest app over to google home. Also you won’t be able to view the full days recording only clips of motion. Not sure why google is messing with the nest brand but they are going backwards instead of making improvements.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jcastillo2122, thanks for sharing your feedback about the Nest Cam (Wired), and we’re sorry to learn that it didn't meet your expectations.
Our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Most home devices are controlled across multiple apps, but we’re working on making the Google Home app the central controller across all your home devices, including Google devices and devices from other brands.
Also, with Nest Aware Plus, you’ll get 60 days and 10 days of 24/7 video history. Check out this link for more info about the Nest Aware: https://support.google.com/googlenest/answer/9233159
Your feedback and experience means a lot to us. If there’s anything that we can help you with about your Nest cameras, please don’t hesitate to let us know here: https://support.google.com/googlenest/gethelp
doesn't work in browser
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have read the reviews before I purchased this. To my frustration I found the camera does not work on the nest website where I use my existing cameras. Google has apparently responded to other reviews noting this they wanted to create an "integrated experience". But I want a *working* experience, and when I purchased a new Nest camera I expected that it would do the job at least as well as the Nest cameras I already have. I purchased two of these today and will be returning them tomorrow. No difficulty setting up, hardware appears to be of good quality etc. It's just that it doesn't do the job I bought it to do, apparently by design.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Anthony, thanks for sharing your insights with us. We're sorry to hear about your frustrating experience with Nest Cam (Indoor, Wired). We value your feedback and we'll definitely go back to the drawing board to see how we can further improve our products and services. We're hoping you will reconsider and decide to keep using Nest Cam (Indoor, Wired). If you're willing to try, we'd be happy to answer any questions you may have by visiting us here: https://support.google.com/googlenest/gethelp
Dosn’t work in the nest app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use the nest app do not get this camera since it only works in the home app. With a product called “nest cam” you would expect it to work in the nest app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Chris, thanks for sharing your views on Nest Cam (Wired) with us. We do apologize if the Google Home app didn't quite meet your expectations.
We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Wired):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.
If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532
For any other support needs you may have, please consider contacting our support team. We'd be happy to entertain you and answer any questions you may have by visiting us here: https://support.google.com/googlenest/gethelp