Customer Ratings & Reviews
- Model:
- GA01998-US
- SKU:
- 10947893
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
No nest app integration
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Camera will not integrate with old nest products on the nest app. Worthless if you are trying to continue to use the nest system as it was intended
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Nestuser, thanks for your insights on Nest Cam (Indoor, Wired). We´re sorry to hear about your dissatisfaction with the Google Home app as the main app to control your Nest camera.
The new Nest cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.
You can always reach out to our support team for any questions or support concerns you may have, by contacting us here: https://support.google.com/googlenest/gethelp
Good camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good camera. Only thing I don't like is it will go offline sometimes just like my nest cameral does. Picture is great though, especially at night.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey Raleighgirl, thank you for posting your review on Nest Cam (indoor, wired). We're sorry to hear that you're experiencing some connectivity issues with your device. . We'd recommend rebooting your Nest Cam as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Worse than the old generation
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse than the Gen 1 black nest cameras. Google has bought nest and just made it worse.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JonG. We're sorry to hear that your experience with the Nest Cam (indoor, wired) didn't meet your expectations. We appreciate your feedback and have taken note of it. If you are in need of any assistance, we recommend reaching out to our support team so we can help find ways to improve your overall experience with the device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
I'm done with Google
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent over an hour trying to get this camera to connect to wifi but kept getting an error. Since Google took over Nest everything has unfortunately gone downhill. The new Google cameras also don't work in the old nest app and the old nest cameras don't work correctly in the Google home app. I finally got fed up and returned the Google Cam and exchanged it for a simplisafe. I had the simplisafe camera hooked up and connected to wifi in like 2 minutes.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Anthony, thanks for posting a review. We’re sorry to hear about the issues you had when installing the Nest Cam (Wired) and had to return the device.
Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. We are hoping that we'll be able to provide service with you in the future. If you need assistance, you can always reach out to our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Not impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Much better and cheaper options out there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, BradP. Thanks for the feedback, and we’re sorry to hear about your impression with the Nest Cam (indoor, wired). You’re always welcome to tell us more about your challenges with using the device by visiting us anytime here: https://support.google.com/googlenest/gethelp
Do not buy if you have other nest cameras!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, do not buy if you use the Nest app to consolidate all nest devices. They force you to use the google home app which is garbage, slow and makes no sense why they would change it. 2nd: the quality of this camera compared to the other nest camera's is very noticeable and not in a good way. Do not buy!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Grey, thank you for posting your review and we’re sorry to hear that your experience with using the Home app and Nest Cam (indoor, wired) didn’t meet your expectations. The Nest Cam should provide you with an integrated experience and make the Google Home app as the one place you can control with the Google Assistant. We'd like to know more details about your concerns with your device so we can help you with finding a better resolution and improve your overall experience. Please contact us on our Google Help page by visiting the link here: https://support.google.com/googlenest/gethelp
Camera is great, software meh.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera and resolution are good and visibility at night is great even with night vision off. The issue is the lack of ability to take pictures or record when you want, save any footage even though you have the nest subscription. If Google wants to stay relevant with the competition they need to update the controls and software environment and give more control to the owners.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TheKracka, thanks for the feedback and for sharing your thoughts about the Nest Cam (Indoor, Wired). We hear your concerns about having more controls to take photos, record and save any footage when you want.
You have the ability to download multiple video clips that event video history automatically captures. If you have event video history, your Nest camera will automatically generate a video clip of the activity that you can download. If you have 24/7 video history and want to create a video clip of a specific event you will need to download one of the automatically generated video clips and edit using your phone’s native video editor.
We request for your patience as we’re working on a seamless solution to create a better user experience. And we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.
If you find yourself in need of any support or assistance, feel free to let us know here and we’ll do our best to help you: https://support.google.com/googlenest/gethelp
Not Nest anymore. Getting worse.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With this camera you can’t even with subscription have real 24/7 video. And you can’t use web interface to cut needed portion of video you needed. It use only application and video as combined shots as video. Video quality not so great. Always visible recording led light (use tape to cover it if needed). Application usage vs web (Nest): web interface was much better and more options. App is very limited.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Vladislav, we truly appreciate your feedback on Nest Cam (indoor, wired), and are sorry to hear that your expectations are not met. The new Nest cameras are exclusive to the home app. We’re aware that longtime Nest users enjoy having the option to view their Nest camera feeds from the web using a laptop or PC, and we are working on adding this experience. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Also, we’re not moving away from 24/7 video history. Our goal is to give users more choice. With event video history, we wanted our products to help our customers understand what’s going on at home easily and highlight the important activity for you. If you want to see everything that happens at home, we offer 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription. We continue to invest in the use of both technologies.
We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, You're always welcome to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp
If it ain't broke, don't fix it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google took a perfectly good product and crapized it. Image quality is poor when compared to 1st generation. Night vision doesn't hold up either. Swapped this one previous version in two rooms and you can SEE the difference. More clarity and not as fish eyed a look. Also, cannot connect or view through Nest app. Have to use Google Home. Lame. Will be buying a previous version in the coming weeks. Sell this one at a discount.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Frank, thanks for sharing your feedback with us about the Nest Cam (indoor, wired). We’re sorry to learn of your issues with its features and functionality.
We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app or web app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest devices. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other devices from other brands.
You can adjust your cameras’ video quality that may improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you pick the maximum video quality for your cameras. But whichever level you choose, your camera will automatically adjust its resolution and compression according to how much bandwidth is available. You may check this link to learn more: https://support.google.com/googlenest/answer/9218596
We can also guide you with further isolation and troubleshooting. If you’re willing to work with us, please contact us anytime and we’ll do our best to provide a better experience for you: https://support.google.com/googlenest/gethelp
Nest Cam not compatible with Nest app anymore
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using Nest app with all my 12 nest cams , I but a few of these new Nest Wired cameras only to find out Nest app not compatible with the Nest cameras . I now have to go into Google home browse through all my google devices in order to find the nest cam i want to open and see the live feed . Too much of a hassle . Why ruin something great . By Nest Cam , have to look somewhere else for security cameras now.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi blitzonu, we appreciate you for sharing your experience with using the Nest Cam (Wired), and thanks for investing high with Nest cameras. We’re sorry to learn that using the Google Home app is too much of a hassle for you.
We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app and web app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Today, most home devices are controlled across multiple apps, but we’re working on making the Google Home app the central controller across all your home devices, including Google devices and devices from other brands. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
We’re taking your feedback seriously and we’ll share it with the right team to work on improving our products and services. For any questions, suggestions you wish to share, or for any concerns about the performance and features of the Nest Cam (wired), please let us know and we’d be happy to help: https://support.google.com/googlenest/gethelp
It didn’t work on neat app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t work on neat app you need to download Google home .
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bballag, thanks for sharing your review with us. We’re sorry to hear that your experience with using the Home app for your Nest Cam (indoor, wired) didn’t meet your expectations. The Nest Cam should provide you with an integrated experience and make the Google Home app as the one place you can control with the Google Assistant. If you’re willing, please reach out to us and let our support team help find a better resolution for you and your cameras. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't the easiest equipment to set up although it does have good instructions
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RandyM, thanks for your feedback. It's unfortunate to hear that the installation of your Nest Cam (Indoor, Wired) wasn't the easiest experience for you. We do appreciate that the detailed guide on our support page was good enough to help you in setting it up. We value your experience with our products, and if you will give us the opportunity, we'd like to help you with any other concerns you may still be having with Nest Cam (Indoor, Wired). Our support team is always available for your support needs and you may reach out to us here: https://support.google.com/googlenest/gethelp
Nest cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cannot get installed!!!!!!!!!! I'm in this vicious loop of google/nest/etc
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there nestcamera, thanks for giving us a review about the Nest Cam (Indoor, Wired), and we’re sorry to hear of your difficult experience with the setup and installation.
The Google Home app will walk you through setup and installation, and if your camera has trouble connecting to the Wi-Fi, here are a few things you can do that may help:
- Move your camera closer to your Wi-Fi router to improve the signal.
- Reduce wireless interference, here’s how: https://support.google.com/googlenest/answer/9276282
- Try to restart your router.
- If you have a hidden Wi-Fi network, you need to type in the network name (SSID) manually.
If you’re willing, you can tell us more about experience so we can guide you with the right troubleshooting procedures. Our dedicated team is always available to help you here: https://support.google.com/googlenest/gethelp
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase was an awesome buy, im able to zoom in and out, look out after people who don’t pick up after there dogs poop.
I would recommend this to a friendToo easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. Easy to install and easy to set up. Plus it works seamlessly with all our other Google products.
I would recommend this to a friendHorrible Image - Flickers and not due to LED light
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of image is horrible in comparison to their new generation battery cameras and their old line.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi jayens, thanks for posting a review. We regret to hear that Nest Cam (indoor, wired) didn’t meet your expectations. Your feedback here helps us understand what your preferences are, and will be helpful in improving our products and services in the future. If you have additional questions or need assistance with your device, please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
A good upgrade from the previous generation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is good upgrade from the last version of this camera the picture is way more crisp with no delay and hang ups
I would recommend this to a friendNot happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normally, I like Nest products, but since they’ve collaborated with Google, they’ve turned into a pain in the rear. I can’t get this new camera added to my system and Google Home is absolutely no help. Hopefully when my son comes to visit, he can get it installed for me
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Shegreek, thank you for sharing your review on your Nest Cam (indoor, wired). We're sorry to learn that you're having a difficult experience with setting up your device and adding it to your system. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We'd like to know more details so we can assist you with your installation. Please reach out to our support specialists by contacting us on our Google Help page here: https://support.google.com/googlenest/gethelp
Does not allow you to set a schedule
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get this if you want to be able to set a schedule. With this camera you are forced to use Google home vs. nest app. Google home has no way to set a schedule to receive alerts for example between 9am - 5pm. Its either all or nothing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Lamboking. We appreciate your feedback on Nest Cam (indoor, wired). The camera schedule feature is currently only available for cameras controlled by the Nest app. Alternatively, you can use Home & Away Routines (Home app) to turn your camera on and off automatically. This is especially useful if your camera has 24/7 video history, so that it doesn't constantly upload video to the Nest service.
Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place. If help is needed, don’t hesitate to let us know here: https://support.google.com/googlenest/gethelp
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality and seamlessness is fair to below average. Much needed upgrades
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Juliusbravo7, thanks for sharing your insights on Nest Cam (Indoor, Wired). We do apologize to hear that the quality and seamless integration seem below average for you.
For us to help you better, we may need to learn more about your experience and any issues you may have encountered with your Nest camera. It's always our goal to provide you with the best experience, setting up and using our Google Nest products. If you're willing to try, please consider reaching out to our support team and we'll do our best to help you and improve your experience here: https://support.google.com/googlenest/gethelp