Customer Ratings & Reviews

Hi MPARK, thanks for the feedback you shared about the Nest Cam (battery), and we’re sorry to hear of your poor experience with the connectivity.

Connectivity issues can be caused by different factors like location and distance of Nest device, Wi-Fi router, outdated phone and Home app. And if you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. You can also try plugging your Nest cameras into different power outlets to rule out power issues. And if required, you can try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

If the issue persists, we’d be happy to provide further assistance, you may visit us anytime here: https://support.google.com/googlenest/gethelp

Hi JuanCa, thanks for writing us feedback about the Nest Cam (Indoor, Wired), and we appreciate that you find it good. We hear your concerns about its performance and connectivity.

A range issue or wireless interference can affect the performance of your camera. Sometimes it may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

Here are some steps that may also help:
- Plug your Nest camera into a different power outlet to rule out power issues.
- Turn off other devices connected to your WiFi to see if this is about network traffic.
- You can also try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have.

If the issue persists, we’d be happy to provide further troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi DebbieC, thanks for sharing your feedback on Nest Cam (wired). We’re sorry to learn that two out of your four cameras are not working, and that you had to make another appointment with Geek Squad after waiting for some time.

Installing a Nest camera is an easy DIY project that takes about 20-30 min. The Home app will walk you through Nest Cam (wired) setup with detailed instructions. You can install it with the stand and place it on a flat surface like a table, desk, shelf, or counter. Or you can mount it with screws which can firmly hold the camera on a vertical surface like a wall or ceiling. For more details about the installation that includes video demonstration, here’s the link: https://support.google.com/googlenest/answer/10931419

We understand that having an appointment with Geek Squad can be beneficial for you, but if you need help with any concerns, or guidance with the installation, we’d be more than happy to help you if you can visit us anytime at: https://support.google.com/googlenest/gethelp

Hi GGSSNN, we appreciate you for sharing your review on your Nest Cam (indoor, wired). We're sorry to hear that your experience with your device has been less than ideal when compared to your previous camera. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you're willing to give it another go, we'd recommend that you reach out to our support team so we can help you in finding a better resolution for your device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Steven, thanks for sharing your experience. We’re sorry to learn that Nest Cam (indoor, wired) didn’t meet your expectations. We value your feedback as it will greatly help us to improve our products and services. Our support team is always here to help. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi there Kdvegas, thanks for sharing your feedback with us. We´re sorry to hear that you´re finding the Google Home app too cumbersome for Nest Cam (Indoor, Wired).

The new Nest Cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Our support team would be happy to help you and answer any questions you may have about Nest Cam (Indoor, Wired). You may reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing a review about the Nest Cam (indoor, wired), and we’re sorry to hear it’s a disappointing experience for you.

Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest cameras and doorbells are exclusive to the Home app because we wanted to create an integrated experience. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app, so all of your cameras can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.

Your feedback means a lot to us. Feel free to find us if you need help with using the camera and the Google Home app effectively, here: https://support.google.com/googlenest/gethelp

Hello there, DavidG. We’re sorry to learn about your frustrating experience with the performance of your Nest Cam (indoor, wired). It's important to us that we provide you with the best help possible and identify the cause of these issues you’re having with your device. Please reach out to our dedicated team of specialists and let us find a better resolution for you. You can contact us on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hey there, TripleJ. Thank you for sharing your feedback on the Nest Cam (indoor, wired). We're sorry to hear that your experience with the device didn't meet your expectations when it comes to video quality. The device should be providing you with a video quality of up to 1080p (1920 x 1080) at 30 frames/sec and with High Dynamic Range (HDR). If you're having this issue consistently, then we recommend reaching out to our team of specialists on our Google Help page for immediate support. You can contact us in the link here: https://support.google.com/googlenest/gethelp