Customer Ratings & Reviews

Hi Soso, thanks for sharing your feedback to let us know of your issues with the Nest Cam (indoor, wired), and we’re sorry to hear that it didn’t meet your expectations.

You can customize the notification settings based on what you want to get alerts on. Use the Home app to control your camera for steps on how to enable notifications for your camera, or change which kinds of alerts you get. Audio settings let you turn the microphone on or off, or enable audio recording so you can hear people on the live video stream, and sound will be saved in video history. You can also change the volume for select cameras and doorbells. You can turn the audio recording on or off.

Here’s what to expect when you turn audio recording off for your camera:
- Audio will not be saved with your camera’s recorded video. This means that any footage saved in your video history while audio recording was turned off will not have sound.
- You’ll still be able to get audio in your camera’s live video stream.
- The app will not send you any sound alerts.

Also, with a Nest Aware subscription, your Nest camera’s sound and motion detection receives improvements with more accurate alerts for sound and motion. Nest Aware algorithms measure ambient audio levels and filter out any regular noise in the area (like a running air conditioner). That way, sound detection can notice fluctuations in noise and determine if an important audio event has occurred, like a boom or the crash of a window breaking. Nest cameras can pick out specific types of sounds and alert you when a sound occurs. For example, you can set up notifications for your camera to send an alert when a dog barks or a person speaks, but not to bother you when it senses other noises. Sound detection is also upgraded to be more sensitive, so normal conversation is picked up as an activity event.

We care about your experience, and we’re always here to help. You can always contact our dedicated team if further assistance is required: https://support.google.com/googlenest/gethelp

Hi Lorien115, thank you for sharing your feedback. We're sorry to learn that your experience with your Nest Cam didn't meet your expectations when it comes to video quality and versatility. This helps us understand our customers better and improve on the products and services we provide in the future. If you have additional feedback on the device, you can check this link on where you can submit or send one: https://support.google.com/googlenest/answer/7071494

If you need further assistance with your Nest Cam, please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, thanks for giving us feedback about your experience with using the Nest Cam (Indoor, Wired), and we’re sorry to hear it’s a disappointment for you. We understand that you enjoy viewing the camera feeds, and managing the camera features in the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. You’ll have the ability to download multiple video clips that event video history automatically captures. If you have event video history, your Nest camera will automatically generate a video clip of the activity that you can download. If you have 24/7 video history and want to create a video clip of a specific event you will need to download one of the automatically generated video clips and edit using your phone’s native video editor.

We request for your patience as we’re working on a seamless solution to create a better user experience. And we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.

Meanwhile, we’d like an opportunity to investigate why there are gaps in your timeline since you have 24/7 recording. If you’re willing to share more details about this issue, please contact us anytime here: https://support.google.com/googlenest/gethelp

Hi MrDi, thanks for sending in your review on the Nest Cam (indoor, wired). We're sorry to learn that your experience with the device's subscription was less than ideal. Please know that your feedback here is appreciated and that we'll relay this to the right team for improvements in the future. But if you need any assistance with your Nest Cam or have additional questions, please reach out to our support specialists anytime. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi HumanPerson95630, we're glad to hear that you liked the camera quality of Nest Cam (Wired). However, we're sorry to hear about your disappointment with the Google Home app, and that you already returned it.

We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Wired):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, """"Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.

If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow to set up your Nest cameras on the Google Home app: https://support.google.com/googlenest/answer/9893532

If you ever have a change of heart and reconsider using Nest Cam (Wired), you can count on us to help you with your support needs and work on providing you a better experience. You can always reach out to us here: https://support.google.com/googlenest/gethelp

Hello IamDavid, thanks for sharing your review with us. We're sorry to learn that your experience with your Nest Cam (indoor, wired) didn't meet your expectations when it comes to the performance of the device and the Home app. Please know that our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you decide to give the Nest Cam another go, we'd recommend that you reach out to our support specialists so we can help you in finding a better resolution and improve the performance of your Nest Cam. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Kaibil, thanks for letting us know of your feedback about the Nest Cam (Wired), and we’re sorry to hear that using the Google Home app is not ideal for you.

We wanted to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. It offers you a lot more benefits since you have access to Google´s security features as well. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. And while the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We’re always looking for ways to improve our products and services, and we’re hoping to learn more about your experience with using the Nest Cam and Google Home app. If you’re willing to share more about your challenges, let us know and we’d be happy to help you, here: https://support.google.com/googlenest/gethelp

Hi there, Josephs. Thanks for the feedback about the Nest Cam (indoor, wired). We’re sorry to hear you ran into these issues. We’d like to help you in any way we can. Please get in touch with us anytime through our support channels found here: https://support.google.com/googlenest/gethelp

Hi Dany, thanks for sharing your review. We're sorry to learn that your experience with your Nest Cam (indoor, wired) didn't meet your expectations when compared to the previous version you had. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. If you need further assistance with your Nest Cam or have additional questions please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your feedback. We regret to hear your disappointment with Nest Cam (indoor,wired), and we do apologize if you’re unable to use your new Nest camera on your Nest app.

Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

We value your feedback, and we’d like to help you the best way possible. If you need assistance, our support team is always available. Please feel free to contact us anytime through this link: https://support.google.com/googlenest/gethelp

Hello there, VictorWhiskey. We appreciate your feedback on Nest Cam (indoor, wired). This device is one of the new versions of Nest cameras. We’re continuing to support the Nest cameras, as well as to deliver critical security updates and software fixes and owners like you shouldn’t notice any difference with your service. However, we made the difficult decision to stop support for Nest Secure and Dropcams starting April 8, 2024. We will also officially end Works with Nest as of September 29, 2023. Please check your email inbox for additional communication over the coming weeks, or visit this link to learn more about these changes: https://www.googlenestcommunity.com/t5/Blog/An-update-for-our-Nest-Secure-Dropcam-and-Works-with-Nest-Users-and/ba-p/391449

For product inquiries, you’re more than welcome to visit the Google Nest Help Center, or contact us anytime using this link: https://support.google.com/googlenest/gethelp