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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1246 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers admire the Nest Cam Indoor Wired Security Camera for its overall performance and outstanding video quality. Many appreciate its attractive design and the effectiveness of its night vision. However, some customers have experienced connectivity issues and compatibility problems with the Nest App. Additionally, a few have noted challenges with mounting and expressed concerns about the picture resolution.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,246 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice camera but not "Nest"

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google "Nest" wired camera is a great camera, but Google needs to come up with another name for it, since it doesn't actually work with the Nest app. It's a sturdy, surprisingly heavy camera and the wire attached to it is very long. That's great since it helps make it convenient to place the camera. There's also a base and wall-mounting equipment to make installation easy. Set up should be pretty easy, though I had an issue with either my QR code for the camera being misplaced or lost, so I had to hop on the internet for help. There is a code on the bottom of the camera should this happen to you---but the main thing to note here is it is UNDER the plate, which unscrews. I had a terrible time trying to figure this out until I found some extremely helpful pictures (I've included a couple with mine in case someone else has this issue). It was incredibly frustrating since everything I saw literally said the code's on the bottom of the camera....but mentioned nothing about unscrewing the mounting plate. Once I finally figured that out the rest of the set up was pretty easy. Unfortunately this camera actually uses the Google Home app, NOT the Nest app. This is incredibly frustrating (since Nest's app, like most of their equipment, is fantastic) to buy something labeled "Nest" and then find out it doesn't actually work with the Nest system already in place. It would have made more sense (but not sold as well, I suppose) just to call it a Google Home camera, since it clearly isn't a Nest device. The camera itself has a very clear picture. The sound quality is okay. You can access the camera at any time through your google app to see a live picture. Unfortunately another frustration from the Home/Nest confusion is that you can't access the live picture from your computer (at least not that I've been able to find). The home for cameras still defaults to Nest, but because this isn't actually a Nest camera you won't be able to see the picture from a computer. Hopefully Google will figure this out soon, since I like being able to check in on my pets from work. Google caches 3-hours of 'events' automatically, which is great since many cameras only do 30 minutes to an hour. You can, of course, pay for more time, saved video, etc, through Google for a fee. The playback quality is great, and I've not seen any issues with it yet. Overall this is a better-than-average camera that seems sturdy enough to last a while, but unfortunately isn't a "Nest" camera no matter how much Google wants it to be. If you are heavy into the Nest ecosystem then you will be very disappointed to find that this won't work with your existing Nest app. Google bought the Nest name for a reason, but they should be a bit more careful about how they use it--this confusion could have been easily avoided by simply calling it a "Google Home Camera" since that's actually what it is. If you're new to indoor cameras or integrating a home system through Google then you'll be pleased with this camera. If you're a Nest user then you'll still likely be satisfied with the camera, just really disappointed that it's labeled "Nest".

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi SgtRock, thanks for taking the time to share your feedback. We apologize if you’re unable to use the Nest App for your new Nest Cam (indoor, wired). We understand the convenience of using one app for all of your smart devices.

      The new Nest Cam (indoor, wired) is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

      Your patronage and satisfaction are what drives us to keep working on improving our products and services. If there’s anything that we can help to improve your experience, our support team is always available. Feel free to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great cameras-Wish more color & accessory options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve invested in over five of these Google Nest magnetic cameras for home and pet monitoring, and overall, we’ve been really happy with them. The video quality is clear, setup is seamless, and the magnetic mounting makes them super easy to reposition when needed. They’ve been reliable and give us peace of mind when we’re away or just keeping an eye on our pets during the day. That said, I do wish Google offered them in black or darker color options to better blend with our decor—white stands out a bit too much in certain rooms. It would also be great if there were a simple perch-style stand or mount included or available at a more reasonable price. The current accessories are on the pricey side, which feels like a bit much after already spending a good amount on multiple cameras. Despite those minor gripes, we still highly recommend these cameras for anyone looking for solid performance, easy integration with Google Home, and dependable home or pet monitoring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so easy to set up, pictures are clear & reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Google Nest cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good camera easy to set up haven't had any problems for over a month now! Notifies me if somebody walks in front of it and has good night vision!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little camera is amazing the quality is great its easy-to-use and setup I'm able to watch my babies when I'm not home and recorded every movement the employees at best buy where very helpful and the prices was amazing

    I would recommend this to a friend
  • Pros mentioned:
    Night vision, Overall performance, Video quality

    Rated 5 out of 5 stars

    Love this little camera!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We chose the wired becauuse we could set it on a shelf and angle the head, plus we did not have to deal with charging the camera every month. We bought this to watch our cats while away. The picture is crystal clear and the night vision is great. I talked to the people caring for our cats easily, they understood us and I them and they were across the room. Overall we are very happy with the wired.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    BEST INDOOR CAMERA EVER!!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, I wasn't going to write a review but I just can't continue to read these negative reviews and not say something. First of all, this camera is SOOOOO good. The complaints that I'm seeing is about the NEST app vs the Google home app. Well, I have the original door bell and outdoor camera by NEST and I can tell you for sure this camera is much better than the older models.. The picture quality is amazing!!! I can see the persons face soooo good. The camera also has a much wider range which is much better than in the past. And the biggest improvement that I see is the audio, it sound like the person is right in the room with you. The sound is amazing and much clearer than before, and for $99 dollar you just can't beat it for NEST products. As for the app, I have a "google hub" and the i was able to add this camera to the google home app with ZERO problems. Everything lined up on my google home app. If you have prior camera's by Nest, you will NOT be able to add this new camera on the NEST app. So, in other words you will have to go to the Google home app in order to see ALL NEST products, but you can keep the old NEST app with your old camera's if you choose to visualize those camera's on that app minus the new camera. So, for me that didn't bother me because I saved so much money waiting on this camera to release. To me NEST camera's are like the top of the line so for them to offer this for only $99 it's a steal. I have had all my NEST camera for over 2 years without any problems. The only CON is I didn't care for the mount set that came with the camera, other than that is an awesome camera. LOVE IT! Thanks NEST

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    SUPER EASY WIRED GOOGLE NEST CAM FOR GOOGLE HOME

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    REVIEW GOOGLE - NEST CAM (WIRED) – SNOW GEN2 MODEL:GA01998-US Best Buy Tech Insider Network SUPER EASY GOOGLE NEST CAM Like all Google products, the GOOGLE - NEST CAM (WIRED) – SNOW GEN2 was perfectly packaged and simple to set up (if you don’t toss out the QR code covering the camera by mistake like I did, necessitating rummaging through the trash). Just add the camera to the Google Home App on your phone (+, then scan the QR Code) and you are off and running. You don’t need to sign up for any extended services for every day use, unless you want to keep more history. You are easily able to set up visual zones for alerts that can be sorted by People, Pets, Motion and Sound. 2 way audio is also possible. The camera is very compact, yet very sturdy with a nice weighted base for sitting on a table or shelf. Because it is powered by USB, you also don’t have to worry about batteries. It connects to your network over WIFI. The motion sensing is fantastic and so far, no false or missed events. Night Vision is also good with built in IR lights. The camera has a nice wide field of view, so that one camera can easily cover a full room. The optical quality is OK, especially at this price point. Once I recalled how much I paid for my other wired cameras (easily 3x), I came to realize that the video quality was just fine. Keep in mind as well, that this is only 1080p (Standard High Definition ~ 2MP) not 4K (~ 8MP). Also, since it is communicating over WIFI you really don’t want 4K 30fps video signal taking up bandwidth on you WIFI. There is some confusion out there with the name NEST as google is trying modernize the hardware and apps they acquired some years back. I won’t get into that as I was not a prior NEST customer, I can’t really compare OLD NEST vs NEW NEST. However, I will note that just about any help articles on the webs are 99% about OLD NEST. SUMMARY In general, the GOOGLE - NEST CAM (WIRED) – SNOW GEN2 is a perfectly fine camera with plenty of advanced features backed by Google. It is integrated well into the Google Home platform. There are optional monthly or annual subscription fees if you want more that 3 hours of “event history”. Since most events are only a few seconds, for security type operation that should be plenty of storage. (how many times are people coming to your door for example). Its primary use is to alert your phone that an event has occurred and let you go back in a history a few hours to watch or download that event. In live view you can also “talk” to the person on the other end of the camera (door monitoring type events).

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Protects my home office

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slick design, good resolution, excellent for small business.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Amazing upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolute upgrade from the previous version. I replaced my doorbell and indoor cameras with the latest version and the image quality is far superior. The audio quality is the real show stopper, I can hear a conversation from across the room even if the background is loud. I wish I had upgraded much sooner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera. Great visibility, set up is easy and fast. Comes coated really nice and way to install on the wall.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Wired, only for power. 2nd gen. google Nest CAM...

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wired, only for power. 2nd gen. google Nest CAM can be mounted or placed anywhere your home or work Wi-Fi signal is available. The power cube needs to be plugged into 110 VAC, but the camera itself is wireless. So I can add it to the garage without running wires to the house to a recorder. Perfect! And it works with faster routers. Indoors, you can place it anywhere, on a desktop, dresser, table top or mount it to the wall or ceiling as your needs require. The base twists on conveniently and hides the mounting hardware. The power cord is plenty long, enough for my needs. The white camera housing blends in with most all surroundings. Adding the device to my google HOME app was simple. Creating active zones helps preclude false triggers from areas I don't need to be concerned within the cameras field of view. Since the base swivels 180-degrees, aiming the shot is effortless. Next I decided what I wanted to report to my cellphone when away or at home. The camera has built in smart hardware so the scanned faces never leave the unit. How's that for privacy? Face recognition is nice so I now when family or friends arrive. If you choose, it knows you are home and doesn't record (another nod to privacy). I can view the front door camera from my google Nest HUB. Included is 3-hour time slice of recorded video with no subscriptions. The available subscription provides options like 10-day 24/7 recording, 60-days or event history recording, and others. Pay for what you need and don't worry about extra hardware to take care of. If the Wi-Fi is down, 1-hour of video can be stored in the camera until the signal and network return. Searching the history can be filtered by event type. No extra fees for intelligent alerts, which many will appreciate for a camera under $100.00.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision, Overall performance

    Rated 4 out of 5 stars

    Great Camera with a couple misses.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have multiple Nest cameras around my house, and this was my first of the next generation. Easy to setup and add to your environment, great night shot ability and clear picture to boot. It is a bit disappointing that it does not integrate into the existing Nest Aware infrastructure so using the Nest App doesn't integrate this camera. Google Home is used instead. The adjustability when mounting directly to a wall is also lacking, I ended up buying a wall mount that provided more directions of freedom in adjustment.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, MichaelT. Thank you for being a loyal advocate of our Google Nest cameras. We appreciate that you had an easy time setting up your Nest Cam (Indoor, Wired) and that you liked the image quality. However, we understand your disappointment with the move to the Home app.

      We wanted to create the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
      - Automatic security protections. The Home app offers features like suspicious activity detection, 2-Step Verification, and Security Checkup to enhance your security.
      - Seamless device integration. Your Google Nest devices and services will work together efficiently. For instance, if you have a Nest Cam and a Nest Hub, you can simply say, "Hey Google, show me the backyard camera" to cast your camera stream to your display without any additional setup.
      - Simplified account management. You can use one account to sign into both the Nest and Google Home apps, making the user experience more streamlined.
      - Consistent settings. Your homes and home members will be aligned across the Nest and Google Home apps, providing you with a more cohesive and coherent user experience.
      - You may set up your older Nest cameras to the Google Home app. Check out this help article to learn more: https://support.google.com/googlenest/answer/9893532

      We understand that you may have some questions and concerns about the transition. Our support team would be delighted to answer them and ensure that you have a worthwhile experience throughout the process. Please feel free to reach out to us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Design, Video quality

    Rated 5 out of 5 stars

    Reliable addition to my home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest Cam (Wired) in Snow has been a reliable addition to my home security setup. Its crisp video quality and wide-angle lens provide comprehensive coverage. The wired connection ensures a stable and consistent feed. The Nest app's user-friendly interface and smart alerts keep me informed of any activity. Installation was straightforward, and the sleek, white design seamlessly blends into my home decor. Overall, a highly effective and aesthetically pleasing choice for those prioritizing home security and surveillance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall camera, would recommend. Easy to setup but strong wifi is a must. Reconnecting to a new wifi can be annoying but overall 8/10 camera. Picture is great during the day but does need some light at night if the camera is looking out a front door window etc. I think a mix of outdoor and this indoor cam would be perfect. Find what your needs will be before purchasing. 30 day recording history is also $8 a month..... keep in mind.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Pretty good cameras

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put this in a window to overlook a parking lot after a car break-in. You can disable the IR lights in settings, so it works at night without reflections off the glass. You get notifications of movement telling you vehicles, animals or people, through the Google Home app and 3 hours of free recordings. The app lets you download clips to share. The cord is fairly long and the camera is easy to setup. 1080 is pretty good, but not like CSI enhance! levels of detail. Good value if on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Video quality

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works great. Good camera and great sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best helper with my kids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to supervise my kids while they stay alone at home as I work. Easy to talk to them without waiting until one of them picks a phone or anything. Just talking straight out to them on the cam, we can choose together their dinner so I buy it and send it to them. No more rush from farmlands to the city and I know they won´t have upside down the house when I arrive after work. It setups in minutes with Nest Hub scanning the QR provided with the cam. Use it with Google Home on your phone. Is a great pairing, google tv, cams, lights, air conditioner, all together. I can manage temperature as kids always want colder. And I see them when doing so. So I can see who is guilty of charges all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's work pretty well so far. The video does seem to blink and make a noise at times, but still works quite well.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Ok, but software could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware itself is high-quality and durable, but the software (via google home) can sometimes be lacking. Good option if you are looking for a quick/easy to set up camera with pretty high quality video feed.

    I would recommend this to a friend
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