Customer Ratings & Reviews

Hi JustADad, thank you for your review. We're delighted to hear you're enjoying your Google Nest camera. We understand you'd like to learn more about the alarm features. Here's a link to a helpful article: https://support.google.com/googlenest/answer/9210305?hl=en

Hey medavid16, thank you for choosing Nest Cam (indoor, wired) and for posting your review here. We're glad to hear that you're enjoying your experience with the device and the Home app. We'd like to know more details about your experience with the responsiveness of your Nest Cam so we can help find ways to enhance the overall performance
of your device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Sonya! It's great to hear that you're liking Nest Cam (Indoor, Wired). We do apologize if it keeps turning off constantly.

The issue may be related to a power issue. We recommend plugging your camera into a different power outlet and checking if it turns on. If your camera works with the new outlet without turning off again, you might have to move your camera or contact an electrician to fix the outlet. However, if power is on for your home but your camera doesn't seem to work in any outlet, the power cable might have an issue. Replace the cable and check whether your camera works. Finally, if none of the recommended steps work and the issue persists, please do not hesitate to reach out to our support team. We may need to have a closer look at your Nest Cam (Indoor, Wired) and figure out what may be causing the issue and see how we can help you best. You may contact us via the Google Nest help page here: https://support.google.com/googlenest/gethelp

Hey there, DanielF. Thanks for leaving feedback about the Nest Cam (indoor, wired). We hear your concerns about its connectivity, and we appreciate your insights regarding the Nest Aware subscription.

Placing the camera a bit closer to your Wi-Fi router can improve its performance and connectivity. Although the camera passed the connection test during setup, it will struggle to stay connected if it’s just a bit too far away from your router. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested, which happens if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion.

We remain committed on delivering quality products and giving value for the price to our customers, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. While there's no fee to stream full resolution live video and receive basic notifications, you’ll need a Nest Aware subscription to get advanced features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

For support concerns that need immediate attention, let us know by visiting us anytime so we can help you in any way we can, here: https://support.google.com/googlenest/gethelp

Hi Ducayne, thank you for sharing your review with us on your Nest Cam (indoor, wired). We're glad to hear that you're enjoying your experience with the device. We'd recommend that you reach out to our support specialists so we can further assist you with the other features of the Nest Cam. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi LaurieC! Thank you so much for your feedback. We take the opinion of our customers seriously. If you'd like to share more thoughts, you can do so by clicking on this link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi there ChuckTesta, thanks for trying out the new Nest Cam (Indoor, Wired). We apologize for the negative experience you are having with the Google Home app.

Our priority with the recent launch was to build a complete experience for our new cameras and doorbell in the Google Home app. We wanted to create an integrated experience with other Google Nest speakers and displays. Here are some other benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
- If you´re willing to try, you may set up your Nest cameras to the Google Home app. Here´s a guide that you can follow: https://support.google.com/googlenest/answer/9893532

Video recording is mostly triggered by the motion detection of your Nest camera, which can be also affected by changes in the light level, and shadows moving across the frame like when a cloud moves in front of the sun. This also includes other movements within the camera's field of view like trees or bushes swaying. If you're not getting any alerts or notifications, we recommend trying out the steps below:
1. Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.
2. Change the angle of your camera and account for the lighting in the surrounding area.
3. Restart your Camera.

Please do not hesitate to contact our support team so we can provide further assistance by simply visiting us here: https://support.google.com/googlenest/gethelp

Hi JJAA, thanks for reaching out. We´re glad to hear that you liked the new design of Nest Cam (Indoor, Wired), and that you find it to be a great camera. We do apologize for any disappointment you may be having with the move to the Google Home app.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We’d like to learn more about your experience, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp