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Customer reviews

Rating 4.4 out of 5 stars with 973 reviews

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    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 973 reviews
  • Rated 4 out of 5 stars

    camera is good installation a nightmare

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought two cameras and setup appointment for installation. The first appt the guys said this can't be done by the bestbuy installer it has to come from an outside installer. so i had to setup a new appointment. I took several weeks to get a new appointment. I explained to the representative that he needs to make the right appt because it could not be a bestbuy installer. when the installer arrived, it was a best buy installer who could not complete the job. I had to make a third appointment. I finally got a rep who understood and assured me that the right installer would arrive. He did and installed the first camera no problem. the second camera would not connect to the network. So here it the 4th appointment. It took over a month for this appointment. Then the weather caused a delay so I had to reschedule. The one camera works fine. now i await the completion of of the second camera. i wish you could rotate the camera using the app. The installers were very nice and did what they could. they said i may have to return the other camera and get a new one. that would be another appt because they have to uninstall and remove it from the soffit then i have to return it. Bummer but bestbuy did waved the installation fee. I should also get a gift card for all I've gone thru and it is still not complete. As you can see this all started in Nov 2021. FYI my son bought and installed his camera in 20mins

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi jpw5, thanks for sharing a review with us. We’re sorry to hear that you came across these issues with the appointments for the installation of your two Nest Cam (Battery). We can see how disappointing it can be when you have to set up multiple appointments yet the installation hasn’t been completed. We recommend reaching out to your retailer for any questions or concerns about your next appointment. And if you need help with any concerns about the Nest cameras and its features, don’t hesitate to reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bright. I like the in app control and picure quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Security cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our nest cams. The flood light combo is a nice option. Only thing is there old nest app was better then there google home app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Camara

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks amazing and clear, easy to install Clear voice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for this wanting a full cloud option

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, interface decent for a non professional NVR system but for some clients these are easier train, manage, setup and install. Decent options for alternate power, POE adapters and solar panels are available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest Motion Light/Camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Camera works great and videos are clear day or night. LED lights are super bright. Also like that light can be turned on/off on the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to instal with step by step procedure in the app! Lights up the whole yard with a big/good picture quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problems

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues, great video, bright light, nothing else I need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saftey

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bright light and good service and camera working good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google Nest Cam w/Floodlight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and camera quality actually quite good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the price. Questionable app settings.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s big. It’s ugly. And it doesn’t really make any sense. Here’s why: Googles Home app makes it not make any sense. For some reason, Google completely separates the light settings for this camera from the actual camera part of the app. There is no slider or toggle switch for the light once you are in the camera part of the app. If you want to change any light settings, it’s totally separate and built into an entirely different part of the app. This makes NO SENSE. And a perfect example of why the Google Home app ruins these cameras and the user experience. The camera itself is solidly built, heavy and feels like it’s a quality product. This camera is literally the same as the standalone cameras with a magnetic light base. With a premium cost. If you don’t really need a floodlight, save yourself the cost and get a stand-alone camera. If you absolutely need a light, look at the other, cheaper, third part options that work with the camera. Googles greed here is obscene.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi CaptStabbin, thanks for sharing your feedback with us about the Nest Cam with Floodlight, and we're sorry to hear it's below your expectations. The new Nest Cam is designed with a built-in rechargeable battery so that it's flexible to use with or without a wired power connection. It supports 2 major features that drive the size of the product: on-device computer vision with high performance and continuous video recording when plugged into power.

      Your feedback helps us identify what areas we need to work on, and we’ll share this with the right team for future improvements. And if ever help is needed, we have services and assistance available for your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Very happy with my purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this camera and flood light. Resolution is very good and it's highly compatible with my Google environment. Installation was as expected. Very good, very sturdy product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Google Flood Light died at 2 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera stoped working just shy of 2 years. Rebooted if anx it ladted a few more months. It had connections to the base charging issues. The battery would die after a few days. I reset it more than once. I brought it inside and recharged it to 100% and then it discharged to zero within two days. The connections were all cleaned with alcohol and were pristine, and still wouldn’t charge the camera. The floodlight stopped working in the Google home as a light that you could turn on and off. Purchased May of 2023. Its toast now. I recommend just getting a regular floodlight then a Wasserstein solar panel and the Google camera separately.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for reaching out about your Nest Cam with Floodlight, CindyB. Sorry to hear you ran into charging issues after 2 years. We’d be happy to look into this and get your device back up and running — when you get a second, reach out to us here: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    Great floodlight camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product as described. Easy installation and setup. Camera and sound quality is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lubbock’s Best Buy to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Camera was easy to install but did not come with the anti theft screw for the camera Google advised to contact Best Buy. Several phone calls later and being hung up on I went back to my Best Buy store. The manager I talked to helped me and resolved my issue Extremely professional and helpful. Lubbock’s Best Buy sets a great example of how to do business

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Googles Nest Cam floodlight or Rings

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this google best floodlight cam in several locations. It works well and stays online. I also have a Ring flood cam and it works very well and stays online too. Two very different experiences viewing the videos, alerts, app look and feel etc. The Ring product last I checked was significantly cheaper and I do not feel like either product is superior to the other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Flood light Camera

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my floodlight camera. It’s amazing. I connected it in my backyard and it works perfectly with the app. I set the light to come on as you work pass it and set it for a certain time. I have the service so I can view all events months after if I would like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had a chance to use this but I have the wireless cameras and they are great I’m sure this will be also.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good camera image, simple control from phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives good video and great surveillance for my backyard. Initially got it because my wife wanted cameras up. I wasn't really invested but it does give a good peace of mind. The app can be a little clunky but after getting used to it it's fairly easy to use. I've signed up for the $60 /year subscription so can't speak to how well the free service works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Home Meets Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest Cam Spotlight is a great option for anyone looking to add an extra level of security to their Google Home automation. Installation and setup was quick and easy especially if you are replacing an existing exit or light fixture.

    I would recommend this to a friend