Customer Ratings & Reviews
- Model:
- GA02411-US
- SKU:
- 11287559
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Disappointed with software options
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, this Nest cam does not link up to the nest app...only to google home app. I have to toggle between apps to see all my cameras now. Not very happy about it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Glenny, we appreciate you for sharing your review. We're sorry to hear that your experience with Nest Cam with floodlight didn't meet your expectations when it comes to the app you use for the device. We understand that longtime Nest users enjoy using the Nest app. However, we wanted to create an integrated experience with your Nest Cam and other Nest devices under the Google Home app. We request for your patience as we’re working on a seamless solution to create a better user experience.
If you have additional questions or need further assistance with your Nest Cam, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Love It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and love the floodlight control options.
I would recommend this to a friendWorks perfectly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Works perfectly. Looks good also.
I would recommend this to a friendMassive downgrade, its not a Nest Camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaving the Nest app for the far inferior Google Home app is the least intelligent thing i’ve seen Google do in a while. The Google Home app is a 0/5 star experience. The camera doesnt always record, which is frustrating, it should be able to since its connected to power. The aware feature is great and tbe light is bright, for those 2 reasons i’m keeping it but I wont buy anymore Google Cameras, instead I will swap to something else when its time to upgrade.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Trevor, thanks for your feedback. We´re sorry to hear about your disappointing experience with the Google Home app for Nest Cam with Floodlight.
Our goal is to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you're willing to try, you may transfer your old Nest cameras to the Google Home app. Check out this help article for more information: https://support.google.com/googlenest/answer/9893532
Our support team would be happy to help you with your support concerns, if you can reach out to us here: https://support.google.com/googlenest/gethelp
Bad Battery Quality. Get Something else.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am 2 months in owning these cameras. I bought a total of 5 cameras. In the 2 months, 3 cameras went bad on me. All 3 of them had the same battery issue. The process to get a warranty replacement is straight forward, unfortunately you have to wait for hours on the phone. I once was waiting for about 50 minutes just to talk to someone to tell me to reset and leave it in the charger for 24hrs, and call back wait another hour to let them know it doesn't work to start the warranty replacement. I had these mounted high outside my house and had them offline with battery issues more than actually having them operating as snow was in the way to bring them down. The warranty will not be 1 year from replacement but 1 year from original purchase date. Im thinking these will not last another year. I honestly will NOT EVER be buying these cameras in the future. Nor will I recommend them to my friends or family. I only bought them because they integrate with the Google Home Units. But absolutely not worth the hassle, and the poor quality. Make sure you get Geek Squad Protection because after the 1 year warranty from your original purchase date, your on your own, and will be stuck with a paper weight.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Luie, we appreciate you for sharing your review on the Nest Cam with floodlight and we're sorry to hear that your experience with our support team has been frustrating. Your feedback here helps us better understand our customers' needs and preferences when it comes to the battery and the support you receive from us. Please know that we'll relay all of this to the right team for improvements that we can provide in the future. If you're willing to reconsider and give it another go, please reach out to us with your previous Case ID so we can check and review the history and assist you better. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
A bit pricey but worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these cameras. I have several around my property. One recently went out so I decided to replace it with the floodlight version. It was a great decision for me.
I would recommend this to a friendWorks great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Do not listen to people who say you can’t mount it on the side of the house or under the eve. You just have to go to the app and rotate the camera 360 degree.
I would recommend this to a friendNest Cam with Floodlights (Qty = 2)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service by sales rep @ Best buy - product was delivered as promised - and in good order.
I would recommend this to a friendNot for heights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had replaced all the outside floodlights placed at about 10 feet high with this floodlight/camera combo. It freezes at times when capturing the moving image. The app to manage the floodlight schedule, and adding zones for notification are difficult to manage/configure. Buying Nest Aware was a nightmare since I already had a subscription from Nest for the Nest doorbell as this floodlight/camera combo is not comparable with the Nest app and must be used with Google Home app. In order to get the new Google's Nest Aware, you must cancel your old subscription and buy a new one if you have both the older Nest products and the new Google products.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi WeddingtonHome, thanks for posting a review. We regret to learn that you’re having multiple issues with Nest Cam with floodlight.
Here are few steps you can try:
- Make sure your device is getting enough signal from the router. Place it within the recommended distance (15-20 ft.) away from the router.
- Check for possible sources of interference such as microwave ovens, refrigerator or other devices in your home that may weaken Wi-Fi signals.
The new Nest Cam with floodlight is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
If you need assistance, feel free contacting our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Bright & Clear Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera was extremely easy to install. Clearest picture and very bright flood light. Connect into your google home account was a breeze.
I would recommend this to a friendGood but expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, found another brand and returned this. I didnt have any other issues.
I would recommend this to a friendGood product bad in person service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was fine , Best Buy store in Patchogue ny has the worst customer service. Mitch was especially unhelpful.
I would recommend this to a friendNest Camera/2 floods combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have 5 of the same type which states the happiness of the purchase.
I would recommend this to a friendDecent camera weak floodlight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent camera but I wouldn't consider them an upgrade to the older Next 4K camera's. And these cameras only show up in the Google Home app along with older Nest camera's; they do not show up in the Nest app.
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works really good. I owned 4 of them. Never had an issue.
I would recommend this to a friendLong time nest user, this is meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with google moving some of their products to the google app and leaving some stranded on Nest app.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi RTT2, thanks for reaching out. We're sorry to hear about your disappointment with the Google Home app.
We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
Our support team would be happy to help you with your support concerns by reaching out to us here: https://support.google.com/googlenest/gethelp
Floodlights provide excellent light on cue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Floodlights work well, motion sensors work well, Google Home app's control of floodlights work well (so you can turn it on like a regular fixture), and records 24/7 video footage.
I would recommend this to a friendWorks as a Charm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great, this was an addition to our existing nest family devices
I would recommend this to a friendPretty good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. My only want for these wired cameras is to have the ability to remotely adjust them.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, C2013. Thank you for sharing your review on Nest Cam with floodlight. We're happy to hear that your experience with the device has been going well. Your feedback on having the ability to remotely adjust the camera is appreciated and we've taken note of it. If you run into any questions If you run into any questions or need further assistance, please don't hesitate to visit us on our Google Help 'Contact Us' page here: https://support.google.com/googlenest/gethelp
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once it was set up amazing. Had aome issue connecting the cam through the app. Hold down the reset button for 20-30 secs and youll see a white light then blue. If its blue THEN it will connect.
I would recommend this to a friend