Customer Ratings & Reviews

Hey Albert202, thank you for posting your review on the Nest Cam with Floodlights. We're sorry to hear that you're experiencing some issues with adjusting the sensitivity of the sensors on your device, Your Nest Cam uses machine learning to ensure notifications are as accurate as possible. We recommend that you reach out to our support specialists so we can help you with troubleshooting steps that may improve the overall performance of your Nest Cam with Floodlights. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi DrWren, thank you for posting your review on your Nest Cam with floodlight. We're sorry to learn that your experience with the device didn't meet your expectations when it comes to power. If you're willing to give the Nest Cam with floodlight a chance, our support team can guide you with setting up the device when it comes to hardwiring it to your home. Please reach out to our team by visiting our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Deank6, thanks for sharing your review. We're sorry to hear that your experience with Nest Cam with floodlight didn't meet your expectations when it comes to the camera view. We'd like to know more details about your experience with the camera so we can help you with troubleshooting tips that may improve the performance of your Nest Cam. Please reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp

Hi ThomasM. We understand your frustration with the Nest Cam with floodlight’s battery performance in cold weather. It's important to note that extreme cold temperatures can significantly impact the device’s battery life and charging capabilities.

To ensure optimal performance, we recommend avoiding using the camera in temperatures below -4°F (-20°C). If the device is exposed to such cold conditions, it may experience reduced battery life, slower charging, or even temporary shutdowns.

Check out this article for more detailed information on the device’s temperature limitations and best practices:
https://support.google.com/product-documentation/answer/11037170

Hi Ninette, it's unfortunate to hear that you had to return your Nest Cam with Floodlight. We understand that installation of Nest cameras may come with some challenges. However, you don't have to be alone since we have a dedicated support team, ready to help you with your support needs. If you ever reconsider using any of our Nest cameras again, please do not hesitate to contact us through our support channels here: https://support.google.com/googlenest/gethelp

Hi Cguerra, thanks for taking the time to share your feedback. We apologize if you’re unable to add your Nest Cam with Floodlight in Nest App.

The new Nest Cam with floodlight is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. If you need help with your device, you can always reach out to our support team using this link: https://support.google.com/googlenest/gethelp