Customer Ratings & Reviews

Hi AncientAstro, thanks for choosing our Google Nest products and we're glad you're loving your Nest Cam with Floodlight. We're sorry for any unpleasant experience you had, setting it up. We recommend visiting our help page for detailed guides on the awesome features of Nest Cam with Floodlight using this link: https://support.google.com/googlenest/topic/9299925

If you still need further help with any concerns for your Nest Cam with Floodlight, you're always welcome to reach out to our support team by visiting us here: https://support.google.com/googlenest/gethelp

Hey there, Camco. We’re sorry you ran into trouble installing your Nest Cam with Floodlight. You can remove the floodlights from the unit prior to installation — here’s how:

1. Power off.
2. Remove anti-theft screws (bottom, cord).
3. Unplug camera (removes floodlight from app).
4. Rotate floodlight clockwise to detach.
5. Hang floodlight temporarily with S hook.
6. Disconnect floodlight wires, secure power wires with wire nuts.
7. Set aside floodlight and S hook.
8. Remove caulk from mounting plate cover.
9. Unscrew and remove mounting plate cover.
10. Remove mounting plate screws and detach plate.
11. Disconnect grounding wire, secure remaining wire with wire nut.

If you need any extra hands, we’re here 24/7: https://support.google.com/googlenest/gethelp?

Hi there SenorArenas, thanks for sharing your insights with us. We're sorry to hear about your disappointment with having to use Google Home app for your Nest Cam with Floodlight, and the Nest app for your other Google Nest devices.

Nest Cam with Floodlight is exclusive to the Google Home app, since we wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. If you're having other Google Nest devices, like the Nest cameras, you may set them up with the Google Home app by referring to this help article: https://support.google.com/googlenest/answer/9893532

For the best experience using the full features of Nest Cam with Floodlight, we recommend getting the Nest Aware subscription, as it provides more value for your money with features that include 30 days of Video History, 24/7 continuous recording, access to clips and time lapses and even customizing your own activity zones. You won't ever have to worry about missing any events as these videos and clips are all saved onto the Cloud. All these features can be viewed and controlled at the tip of your fingertip using the Google Home App.

We're always looking for ways to improve your experience. For any other support concerns you may have, please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi there, IrisT. Sorry to see there was a lighting issue with your Nest Cam with Floodlight. While we’re glad you were able to get a replacement, we’d like to make sure everything is running smoothly — when you get a second, talk to us here: https://support.google.com/googlenest/gethelp

Hi Marie, we’re grateful for your feedback about the Nest Cam with Floodlight, and we’re glad that it works well. We hear your concerns about replacement options when bulbs fail, and that electricians are expensive.

Google does not provide, sell or receive compensation for installation services and the exact services you receive from an installer, even an installer listed on this site, is determined solely by the installer. If you want someone to install your Nest products for you, or if you have questions about what’s included with installation, what’s not included, and what to expect during installation, you can book an installation appointment. Check this link about Professional installation services: https://support.google.com/googlenest/answer/9232427

If you need another junction box installed, if you need help installing another floodlight, or if you need to install the floodlight in an area that doesn’t have an existing power connection, our first recommendation is to contact a pro. But you can also visit this link to learn more about how to install it yourself, that includes installation video: https://support.google.com/googlenest/answer/11003780

We’d be happy to share your feedback about replacement bulb options with the right team for consideration when working on improvements with our products and services. And if help is needed, here’s where you can find us ready for your support needs: https://support.google.com/googlenest/gethelp

Hello Nest user, we’re grateful for your feedback, and we hear your concern about the data usage of Nest Cam with floodlight.

When you pick video quality and bandwidth settings, you set the maximum video quality for your camera. Your camera will automatically adjust video resolution and compression according to how much bandwidth is available. You only use download bandwidth when you watch video in the app over Wi-Fi. This typically requires the same amount of bandwidth it takes to upload the video. Your camera also uses a small amount of bandwidth to download software updates and other information from the Nest service. If you need your camera to use less data over the course of a month, you can try some of the things below:

- Lower the video quality and bandwidth settings so that your camera won't use as much data to upload video to the cloud.
- Use Home & Away Routines (Home app) or Home/Away Assist (Nest app) to turn your camera on and off automatically. This is especially useful if your camera has 24/7 video history, so that it doesn't constantly upload video to the Nest service.
- Some camera and doorbell models can also use camera schedules to turn on and off automatically to help reduce the amount of data used. Please note that It's not recommended to stream camera video with a mobile hotspot.

We’re always here to help. Feel free to let us know if you need one by contacting us at: https://support.google.com/googlenest/gethelp