Customer Ratings & Reviews
- Model:
- GA02411-US
- SKU:
- 12024651
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Google it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, its a Google DNA.! Helps to protect yours property
I would recommend this to a friendCamera
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Satisfied with purchase. Would buy again
I would recommend this to a friendPerfect front and back
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what we needed on more ways than expected. Looking to add more Google items to the home soon
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product . Easy to install. Would recommend.
I would recommend this to a friendGoogle security camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Easy to set up and use! Plan on buying another.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation my son and I did it and the quality is great!
I would recommend this to a friendDisappointed Overall
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We regret investing in the Google Nest camera ecosystem. While the automatic detection of activity is sometimes useful, flaws in the overall system are very frustrating and Google has done zero to improve the system or add functionality over the time we've installed multiple cameras. The cameras often experience connectivity issues despite we have 6 WiFi routers with 2 different networks. It is extremely difficult to review past camera footage, and also difficult to export or save any video clips that are not detected by the AI system. Because everything is processed by the cloud the video can often not be reviewed for 10 or 15 minutes, and during emergency or security situations this is precisely the critical window. After trying to make the best of it we have finally decided to invest in a real camera system instead, one that allows us to feely review and save all our own video footage and isn't dependent on Google's substandard SW development and maintenance practices. One of the largest technology companies and the world but they can't seem to be bothered to deliver a compelling experience or add new features and improvements to their systems.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JMT711. We appreciate your feedback and we're sorry for the frustration you've experienced with the Nest Cam with Floodlight. We understand your disappointment with connectivity issues, limited video review options, cloud processing delays, and the lack of feature improvement over time. This is not the experience we would like you to have. We recognize cloud processing, while it's offering advantages like scalability and remote access, it may not always meet your needs. We understand your decision to switch to a different camera system that ideally meets your expectation based on your personal preference. But, we hope you'll consider staying with Google Nest for other smart home products. If you have questions and concerns, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and works very well - just as expected.
I would recommend this to a friendnest cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great ,easy to install , some issues but is good.......
I would recommend this to a friendThis is great!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mounted this on my garage, where there should have been a light. I love the motion sensor! Works great for my fiancé, he leaves the house at 3:30 AM. He said he’s so happy with it!
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, very good product, easy to install!!!
I would recommend this to a friendDisappointed with software options
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, this Nest cam does not link up to the nest app...only to google home app. I have to toggle between apps to see all my cameras now. Not very happy about it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Glenny, we appreciate you for sharing your review. We're sorry to hear that your experience with Nest Cam with floodlight didn't meet your expectations when it comes to the app you use for the device. We understand that longtime Nest users enjoy using the Nest app. However, we wanted to create an integrated experience with your Nest Cam and other Nest devices under the Google Home app. We request for your patience as we’re working on a seamless solution to create a better user experience.
If you have additional questions or need further assistance with your Nest Cam, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Love It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and love the floodlight control options.
I would recommend this to a friendNest Cam with Floodlights (Qty = 2)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service by sales rep @ Best buy - product was delivered as promised - and in good order.
I would recommend this to a friendWorks perfectly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Works perfectly. Looks good also.
I would recommend this to a friendMassive downgrade, its not a Nest Camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaving the Nest app for the far inferior Google Home app is the least intelligent thing i’ve seen Google do in a while. The Google Home app is a 0/5 star experience. The camera doesnt always record, which is frustrating, it should be able to since its connected to power. The aware feature is great and tbe light is bright, for those 2 reasons i’m keeping it but I wont buy anymore Google Cameras, instead I will swap to something else when its time to upgrade.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Trevor, thanks for your feedback. We´re sorry to hear about your disappointing experience with the Google Home app for Nest Cam with Floodlight.
Our goal is to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you're willing to try, you may transfer your old Nest cameras to the Google Home app. Check out this help article for more information: https://support.google.com/googlenest/answer/9893532
Our support team would be happy to help you with your support concerns, if you can reach out to us here: https://support.google.com/googlenest/gethelp
A bit pricey but worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these cameras. I have several around my property. One recently went out so I decided to replace it with the floodlight version. It was a great decision for me.
I would recommend this to a friendWorks great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Do not listen to people who say you can’t mount it on the side of the house or under the eve. You just have to go to the app and rotate the camera 360 degree.
I would recommend this to a friendDo you like receiving false alarms at 3 AM?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase I ever made. Google doesn't stand by their product unless you buy from the Google Store. I wasted money buying this product and more paying an electrician to install it. I have been awakened by false alarms dozens of times because this camera thinks rain at night is the same as a moving vehicle. Spiders and spider webs also set off the same false alarm. Google support doesn't care. I highly recommend you stay away from all Google cameras and security products. Only thing this protects me from is a good night's sleep. Also, I suspect Google of using AI bots to write fake 5-star reviews to bolster their scores.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, BayBay. We’re sorry to hear your experience with the Nest Cam with Floodlight and our support team wasn’t the best — we get how frustrating this can be. Here are a few things to do when you’re getting too many notifications or notifications you may not need:
1. Adjust which activity you get notifications for: If you need to, you can turn off notifications for certain kinds of events so that your camera only sends alerts for types of activity that you care about.
2. Set up Activity Zones to reduce unwanted notifications: If your camera detects a lot of activity in a specific area, you can create a zone and set notifications for activity outside the zone only.
If these tips don't work, we’d be happy to investigate further and get a resolution for you — reach out to us here 24/7: https://support.google.com/googlenest/gethelp?
Good product bad in person service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was fine , Best Buy store in Patchogue ny has the worst customer service. Mitch was especially unhelpful.
I would recommend this to a friend