Customer Ratings & Reviews
- Model:
- GA02411-US
- SKU:
- 12024651
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Bad Battery Quality. Get Something else.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am 2 months in owning these cameras. I bought a total of 5 cameras. In the 2 months, 3 cameras went bad on me. All 3 of them had the same battery issue. The process to get a warranty replacement is straight forward, unfortunately you have to wait for hours on the phone. I once was waiting for about 50 minutes just to talk to someone to tell me to reset and leave it in the charger for 24hrs, and call back wait another hour to let them know it doesn't work to start the warranty replacement. I had these mounted high outside my house and had them offline with battery issues more than actually having them operating as snow was in the way to bring them down. The warranty will not be 1 year from replacement but 1 year from original purchase date. Im thinking these will not last another year. I honestly will NOT EVER be buying these cameras in the future. Nor will I recommend them to my friends or family. I only bought them because they integrate with the Google Home Units. But absolutely not worth the hassle, and the poor quality. Make sure you get Geek Squad Protection because after the 1 year warranty from your original purchase date, your on your own, and will be stuck with a paper weight.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Luie, we appreciate you for sharing your review on the Nest Cam with floodlight and we're sorry to hear that your experience with our support team has been frustrating. Your feedback here helps us better understand our customers' needs and preferences when it comes to the battery and the support you receive from us. Please know that we'll relay all of this to the right team for improvements that we can provide in the future. If you're willing to reconsider and give it another go, please reach out to us with your previous Case ID so we can check and review the history and assist you better. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Good but expensive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive, found another brand and returned this. I didnt have any other issues.
I would recommend this to a friendNot for heights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had replaced all the outside floodlights placed at about 10 feet high with this floodlight/camera combo. It freezes at times when capturing the moving image. The app to manage the floodlight schedule, and adding zones for notification are difficult to manage/configure. Buying Nest Aware was a nightmare since I already had a subscription from Nest for the Nest doorbell as this floodlight/camera combo is not comparable with the Nest app and must be used with Google Home app. In order to get the new Google's Nest Aware, you must cancel your old subscription and buy a new one if you have both the older Nest products and the new Google products.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi WeddingtonHome, thanks for posting a review. We regret to learn that you’re having multiple issues with Nest Cam with floodlight.
Here are few steps you can try:
- Make sure your device is getting enough signal from the router. Place it within the recommended distance (15-20 ft.) away from the router.
- Check for possible sources of interference such as microwave ovens, refrigerator or other devices in your home that may weaken Wi-Fi signals.
The new Nest Cam with floodlight is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
If you need assistance, feel free contacting our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Bright & Clear Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera was extremely easy to install. Clearest picture and very bright flood light. Connect into your google home account was a breeze.
I would recommend this to a friendNest Camera/2 floods combo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have 5 of the same type which states the happiness of the purchase.
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works really good. I owned 4 of them. Never had an issue.
I would recommend this to a friendWorks as a Charm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great, this was an addition to our existing nest family devices
I would recommend this to a friendDecent camera weak floodlight
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent camera but I wouldn't consider them an upgrade to the older Next 4K camera's. And these cameras only show up in the Google Home app along with older Nest camera's; they do not show up in the Nest app.
I would recommend this to a friendPretty good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. My only want for these wired cameras is to have the ability to remotely adjust them.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, C2013. Thank you for sharing your review on Nest Cam with floodlight. We're happy to hear that your experience with the device has been going well. Your feedback on having the ability to remotely adjust the camera is appreciated and we've taken note of it. If you run into any questions If you run into any questions or need further assistance, please don't hesitate to visit us on our Google Help 'Contact Us' page here: https://support.google.com/googlenest/gethelp
Floodlights provide excellent light on cue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Floodlights work well, motion sensors work well, Google Home app's control of floodlights work well (so you can turn it on like a regular fixture), and records 24/7 video footage.
I would recommend this to a friendLong time nest user, this is meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with google moving some of their products to the google app and leaving some stranded on Nest app.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi RTT2, thanks for reaching out. We're sorry to hear about your disappointment with the Google Home app.
We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
Our support team would be happy to help you with your support concerns by reaching out to us here: https://support.google.com/googlenest/gethelp
Nice camera and light
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. . . . .
I would recommend this to a friendGoogle Flood Cam
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the features it provides. Price point is around competitors but offers a bit more.
I would recommend this to a friendNice camera
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mounting can be some work if not work off exactly the right orientation.
I would recommend this to a friendExcellent Product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my daughters house to add to the 2 other Google Nest products she has.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once it was set up amazing. Had aome issue connecting the cam through the app. Hold down the reset button for 20-30 secs and youll see a white light then blue. If its blue THEN it will connect.
I would recommend this to a friendGreat camera
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't complain. Battery backup is nice and being able to control the flood light brightness is fantastic. Seamless with the rest of my Google devices
I would recommend this to a friendFloor light with camera
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our google nest cameras. The only issue we have with them is the facial recognition isn’t the greatest and confuses people with others.
I would recommend this to a friendDoes NOT work with Nest App
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost this does not work with the existing Nest app. It only works through the Google Home App. As someone who has 6 cameras, 4 Nest Protects and a thermostat, this is unacceptable. The Google Home App is jumbled, does not offer live view. The camera is fine, the lights are fine, but the fact that it does not work with the app is inexcusable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Stev, thanks for being an advocate of Google Nest products. We´re sorry to hear about your frustration with the Google Home app.
Our goal is to make the Google Home app the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ¨Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Check out this help article for more information: https://support.google.com/googlenest/answer/9893532
We care about your support needs. You're more than welcome to reach out to our support team for your support needs, by visiting us here: https://support.google.com/googlenest/gethelp
Great camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Straight forward install and set up. Outstanding performance
I would recommend this to a friend