Customer Ratings & Reviews
- Model:
- GA02411-US
- |
- SKU:
- 12024651
Customer reviews
Rating 4.4 out of 5 stars with 963 reviews
(963 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
to a friend
Rated 1 out of 5 stars
No Nest app integration, no online access
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device should not be labelled a Nest cam. You have to use this device within the google home app. It is not supported by the Nest app. You cannot access it via a web browser to save/export clips. The google app is several step backwards compared to the Nest app. Hopefully future updates will bring these features forward.
This review is from Google - Nest Cam with Floodlight - Outdoor or Wired - Smart Security Camera - Snow
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JasonS, thanks for sharing your insights with us on Nest Cam with Floodlight. We're sorry to hear about your disappointment with the Google Home app.
We wanted to make the Google Home app the one place where you can control all your favorite Google Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam with Floodlight and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign in to both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you're willing to try, you may set up your Nest cameras to the Google Home app. Check out this help article: https://support.google.com/googlenest/answer/9893532
We may need to have a closer look at the issue you are having with your posts on our Community channel, and see how we can provide you a better experience. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
Rated 1 out of 5 stars
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 4 cameras. One never worked properly. I reachead out to Google and they refused tonrefund me. Buy any other camera in the market.
This review is from Google - Nest Cam with Floodlight - Outdoor or Wired - Smart Security Camera - Snow
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Macben. Thank you for sharing your concerns about your Nest Cam with floodlight. We're sorry to hear that one of the cameras you received was defective. This is not the experience we want you to have. If you're willing, we'd like to check the limited warranty of your device and get another opportunity to help find a better resolution for your concern. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Rated 1 out of 5 stars
Horrible Product Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not work with the Nest app! Only works with the Google Home app. The Google Home app is extremely buggy. Google’s customer service is horrible.
This review is from Google - Nest Cam with Floodlight - Outdoor or Wired - Smart Security Camera - Snow
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Steve, thanks for sharing your views with us. We're sorry to hear about your disappointment with the move to the Google Home app for Nest Cam with Floodlight, and for and for having fallen short in providing your support needs.
The new Nest cameras and doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with other Google Nest speakers and displays. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you already have some Nest cameras installed in your home, you may transfer them to the Google Home app. Check out this help article for more information: https://support.google.com/googlenest/answer/9893532
If you will give us another shot, we'd like to work on providing you a better experience with your support needs. Please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp














