Customer Ratings & Reviews

Replaced my 1st gen Neat Doorbell with 2nd. Big difference in clarity and view from the camera.

Huge upgrade from the Nest Hello doorbells I already had. Easy to install and connect.

Easy in home access on ios and android. Syncs quickly to phone once the doorbell rings!

great picture quality and microphone . Google home integration is wonderful

Works great, I get to see the street view and notified when I have visitors.

This did not work for us. Constant connection issues and was unable to connect with chime.

This second generation is horrible it misses alerts and does not notify you on the app of activity you actually have to go on the website of Google home in order to see some of your activity I want a refund. I am very disappointed in the new app also which is the nest aware plus it is horrible

Did you know you cannot hook this up to report to the Nest app? You know the app that has all of your other Google Nest cameras. Yea, this one cannot be connected. Had I known this early on, I would not have purchased it.

After testing the transformer for the correct voltage and wiring the doorbell per instructions and getting a green light, I could not get pass “something is not right”.

Not as good as Ring! Poor video quality with a huge delay on audio and video. Lacks in functionality and is completely dependent of the Google home app.

Would be great if they lasted more than a year. Ive had 2 of these and have at max made it a year and a half. And it looked awful at the end. In fact the one i have now hasnt swnt video in over a day.

This doorbell sucks. When I open the app it takes approx. 10-15 seconds to get the full resolution to show on live view. It didn't do this when new. Upon receiving a notification I go view the video and it will not show me the complete recording at times or it will say video is not ready. What's the point of a video doorbell if I can't see my recordings or live feeds at full res instantly?

disappointed that it only works with google home and not with the google nest app like the rest of my cameras

I purchased this several months ago for my wife. It was on sale and she wanted it for her upcoming birthday. I chose the wireless option as our home has no existing doorbell. It came and I put it away. Her birthday just passed and what was shipped was a wired item. I am now past the return date so I am stuck with this. I don't know why it defaulted to change the item to wired, I KNOW I DIDN'T order wired, but the receipt shows it of course.

If i didn’t already have it installed , i would return it. The camera angle isn’t as good at the first generation , and you have to use the terrible Google Home app , which isn’t an upgrade over the Nest app.

IT DOES NOT WORK!!!! MY INTERNET SERVICE WORKS FOR ALL OTHER DEVICES EXCEPT THIS DOORBELL!!!!!

Returned it. It doesn’t work. I had 4 geek squad technicians working on it. The tone would only ring at the doorbell not to the indoor chime.

Normally this would receive a high rating. However, when buying a gen 2 doorbell, it can ONLY connect to Google Home, not the wonderful legacy Nest app. You really screwed this up Google. Now when replacing older Nest products, it can ONLY go on Google Home according to the Google tech support. Yup, that’s why this gets a pathetic 1 star rating.

Once a rare exclusive luxury, Video Doorbell systems now come in a wide range of prices and features to fit every pocketbook and security need. System features vary, so it’s important to find the video doorbell that best suits your situation and needs. The most important features FOR ME in the Google Nest Wired Doorbell (2nd Generation) is the fact that the outside part of the system is WIRED to utilize the continuous ~20-volt dc power that is available next to my front door I was upgrading from a traditional push-button chime or buzzer. Also, it integrates nicely into the popular Google Nest family of devices and Apps. Depending on your climate, extreme heat or cold can adversely affect the lifespan of replaceable batteries installed on some video doorbell outside wireless wall units. Taking power from the house electrical system means that failure due to exhausted batteries will not shut the video doorbell system down. This wired Google Nest system has an internal backup lithium battery that (depending on use) will keep the system running for an hour or so in the event of a power failure. It will automatically recover from a utility power failure when the power comes back on. In my particular case, I’m using the wired Google Nest Video Doorbell as part of a security system on a secondary residence that could be vacant for an extended period of time, so a replaceable battery might fail unexpectedly. There are a lot of things going on in this very capable system (high end camera, infrared lights for night vision, recharger, audio mike and speaker, etc.) that draw power. I ran into intermittent problems at first and was able to identify the problem as undersized wiring. My simple analog chime and button was installed over 25 years ago and used sheathed multi-wire telephone cable common at that time. However, the original installer only used 2 of the 6 thin wires available inside the cable. That was enough for the simple chime plunger when the button was pressed, but it couldn’t keep the voltage up to run the electronics inside the new Nest button housing as well as drive the plunger 50 feet away. I solved the problem by also using the 4 unused wires in the cable, so that they became two parallel sets of 3 wires twisted together at each end. After the easy fix, the system works just fine. If you home is old enough and the distance between the button and the indoor chime is very long, this might help you too. FEATURES: • Trim attractive outside unit (H – 5.1” X W - 1.6” X D - .1.4”) with white and infrared light illumination for day and nighttime detection and identification. • Uses your original inside mechanical Chime unit for a familiar alert sound that everyone will recognize. • 960 x 1280-pixel resolution and 6x digital zoom. The 2nd Generation Nest Video Doorbell camera’s physical pixels are 125% larger than the original 1st Generation Google Nest’s camera so it captures more light and thus detail at night. • The captured picture is 3:4 Portrait ratio to capture a view of the floor in front of the door to see packages. • The extra electrical power available to the wired version of this video doorbell is used for better internal AI processing when compared to the wireless version of the otherwise same Google 2nd Gen wireless video doorbell. This means that (similar to a UHD TV picture), the onboard AI processes backlit lighting (bright sky behind the visitor) so that the face of the visitor is much clearer and identifiable. • The Google Nest Video Doorbell is one part of the Google Nest family. Using the Google Home App you can integrate other Nest devices like cameras, lights and switches to produce events like the porch light coming on if the button is pressed or a human is detected after dark. • The video doorbell will work by itself, but there are subscriptions available to store more captured video etc. • Works with Google Home Assistant and Amazon Alexa • The optional subscription service offers online AI that can be changed to alert-to or ignore things like human faces, cars passing by, pets and packages showing up on or leaving the porch. Other detection reactions are also available. • 6X Digital Video-Zoom from App. PROS: • Attractive Design • The 145° Portrait 3:4 camera view gives a good head-to-toe picture of the visitor and gives a good view of the floor to see delivered packages. CONS: • It’s a powerful unit that needs good wiring to supply a constant ~20 volts DC. In my personal installation experience, the tiny .0345” single strand copper wires found in old household telephone cables cannot supply enough power for long runs alone. If your home is old enough to be hard wired with telephone wires, there’s a chance they used the same kind of wire for your old doorbell. If only 2 of the 6 solid copper wires are being used as was my case, twist the 6 into two pairs of 3 or replace the telephone cable with modern low voltage two conductor doorbell wire. CONCLUSION: The 2nd generation Google Nest wired Video Doorbell is a good choice for homes with a relatively strong (3 of 5 bars) Wi-Fi signal at the outside door area to transmit all of the video, audio and other data onto your Wi-Fi network and the internet. If you integrate it with Google Home and other Nest devices, you can really get a lot of features out of it.

Upgraded(?) gen1 to this gen2. The nest app is now useless and you must use google home. The notifications that are sent the phone does not give the correct preview of what actually triggered the notification. So when you recieve an alert, you have to actually open google home and play the video back. I’ll return if not corrected.