Customer Ratings & Reviews
- Model:
- GA03696-US
- SKU:
- 6517933
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Works really awesome. Quality video’s.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Doorbell/Camera you can buy. Actually not hard to install depending on how your doorbell was originally was installed.
I would recommend this to a friendEasy installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my 1st gen wired doorbell with this new device. I really like the accuracy of the alerts.
I would recommend this to a friend- Pros mentioned:Installation
Probably would get a ring instead
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup. No doorbell alert via app though. May not be smart enough but i could not find anything. No 2 way interaction
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Jake. Thanks for sharing your feedback about the Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the device didn't meet your expectations. This is not the initial impression we want you to have. We care about giving you the best assistance we can and figuring out the root of the problem you're having with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful in my home’s security The package and product was intact and would highly recommend.
I would recommend this to a friendGreat doorbell and camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from ring to this! Love the ability to use google hubs with this
I would recommend this to a friendbetter upgrade
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.replaced previous version which lens had become cloudy and doorbell button had stopped working. very happy with the updated product.
I would recommend this to a friendGood doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was a little tricky. It doesnt leave much room for the wires behind the unit.
I would recommend this to a friendGreat Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, picture is great and good sound quality. The notifications keep me informed as people come and go and its great for keeping an eye on my car parked out front.
I would recommend this to a friendGreat home security camera
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and great looking and performance camera. Added this to my existing Nest subscription.
I would recommend this to a friendPeace of Mind!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a client who has been a repeat client. She was worried about security so I got this for her as a closing gift when she bought the home.
I would recommend this to a friendMy Door Bell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good instructions for installation. Very good picture and video history. The only problem in that they don't have a customer service phone number.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, AngelE. Thank you for your feedback on the Nest Doorbell (Wired, 2nd Gen). We're glad to hear that you appreciate the installation guide, picture quality, and video history features.
We apologize if you encountered any difficulties contacting our support team. Our support page is designed to provide you with comprehensive support options, including help guides, knowledge base articles and channels to speak to our support team. You can contact our support team by clicking on this link: https://support.google.com/googlenest/gethelp
Need Instructions
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device worked great, but would like to see some printed instructions to accompany the online app version.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, James. Thank you for posting your review on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns about the printed instructions, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Issues staying online
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't get me wrong I like Google products, but got this hooked up and working and after a couple days started going off line. After a few hours would go back online. This is the only product that would go off line out of all my other security Cams. As of 7-21-23 it went off line and hasn't come back on line. Some of the reviews had the same problem.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, johncolts54. We appreciate you for sharing your experience with the Nest Doorbell (wired, 2nd gen). We're sorry to learn that you're having connectivity issues with the device. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Google doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these doorbell cams! Bought 2 doorbell cameras, easy to wire, connect, and navigate app. Thx best buy, your service was awesome!
I would recommend this to a friend- Cons mentioned:Compatibility
Old is gold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look of the new one but I prefer the older version. This camera captures more vertical frame rather than horizontal. Plus not having Nest compatibilty sucks. Google should add more Home screen customization to their Home app. On the old doorbell I could open the nest app and all of my cameras would load up. On the Google Home app I have to click the camera shortcut button or click the device.
I would recommend this to a friend Worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good job Google. This does the job well and only ask is make more ring themes year round. The ones you have for seasons are great but short-lived.
I would recommend this to a friendNice improvement over Gen 1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade from 1st generation. Much better video image and remains connected to my internet.
I would recommend this to a friendSolid Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid device. Had the previous version before it was vandalized. I prefer this over the ring and the privacy expectations with Google are little better than Amazon.
I would recommend this to a friendG beats OG
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added security and intercom. I had ring before. It was good, but I definitely prefer my google.
I would recommend this to a friendGoogle needs more video instruction
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.working pretty well, but box needs to come with where to learn how to use, insufficient instructions, need more from Goggle here
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Trytobesafe. Thanks for sharing a review on Nest Doorbell (wired, 2nd gen). We appreciate you pointing out your concern, as feedback like this helps us identify areas we can work on for users like. Rest assured this will reach our products team. If you still need help with the functionalities or features of the Nest doorbell, please refer to this link: https://support.google.com/googlenest/answer/9249772
Besides the support articles available online, we also have our dedicated team ready to assist you here: https://support.google.com/googlenest/gethelp
