Customer Ratings & Reviews

Hi drbund, thanks for sharing the details of your feedback on Nest Doorbell (wired, 2nd gen) and with the Nest Doorbell (battery). It’s unfortunate to hear the doorbells fell short of meeting your expectations, and we’re sorry about your disappointment. We’ll definitely pass this information along to the right team to work on improving the products and the services we offer, including how we handle cases with accuracy and efficiency. Meanwhile, we’re hoping you can give us another chance to help, please share with us your recent case number at the following link so we can continue our investigation: https://support.google.com/googlenest/gethelp

Hi there, ShandelonJ. Thanks for taking the time to share your feedback on the Nest Doorbell Wired 2nd Gen. We're glad you're happy with the Nest Doorbell's performance, and we want to ensure you have access to all the features you need, including video history retention. The Nest Doorbell (wired, 2nd Gen) has three hours of free event-based video history, automatically capturing clips when motion or sound is detected. For extended history, you must have a Nest Aware subscription or Nest Aware Plus Plan. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hey Walter Thank you for your feedback. We apologize that the New Nest Doorbell Wired 2nd gen did not meet your expectations. To help us improve, we kindly request that you share your specific comments at this link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hey there, Brteyes! Thanks for the feedback you shared about the Nest Doorbell (wired, 2nd gen). We hear your concern, and we understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

For any support concerns, please let us know here and we'll do our best to help improve your experience: https://support.google.com/googlenest/gethelp";

Hello there, Marian! Thank you for taking the time to share your feedback on the Nest Doorbell Wired, 2nd gen. We appreciate your honest assessment of the product's performance, specifically regarding night vision and AI detection. The ability to accurately identify people, packages, and even animals ensures you receive precise alerts for what truly matters. If you have any further questions or want to learn more about our upcoming features, please don't hesitate to contact our dedicated team of specialists that can help you with any concerns. You can reach them on the Google Help Center page here: https://support.google.com/googlenest/gethelp

Hey there, MarkM. Thanks for sharing your feedback. We're sorry to hear about your frustration with the integration of the second-generation Nest Doorbell and the challenges you've encountered with the video subscription. It's disappointing when transitioning between generations of a product doesn't go as smoothly as expected, especially when you have other Nest devices in your home. We wanted to know more about your concern, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp