Customer Ratings & Reviews
- Model:
- GA03696-US
- SKU:
- 6517933
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Great product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this device. Much better than the othe brand I was using.
I would recommend this to a friendGreat doorbell camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement to the older Nest Hello. Love it!
I would recommend this to a friendGOogle nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's working good , just doesnt have the NEST Cool Features i hope they add announce visitor
I would recommend this to a friendBrand response from Nest Support
Posted .Hey Behrang, we're excited you upgraded to our new Nest doorbell (2nd gen). Our new device has the visitor announcement feature, to learn how to enable it, take a look on this link: https://support.google.com/googlenest/answer/7672451
If you want to learn more about the new features of your device, check out this link: https://www.googlenestcommunity.com/t5/Blog/The-difference-between-the-2nd-gen-and-the-1st-gen-wired-Nest-Doorbell/ba-p/269609
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good work, I’ll recommend friends to buy it. Nice product.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice improvement from the gen 1 doorbell. :)
I would recommend this to a friend- Cons mentioned:Compatibility
Doesn't turn on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is one of the worst purchases that I have spent my money on for a Google product. It randomly turns off and stays off however long it desires. Google support line is also useless. I chose nest over ring because everything I have at home are Google products, thermostat, speaker, phones etc. But this one is definitely waste of money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JohnP, we really appreciate your feedback on Nest Doorbell (2nd gen, wired), and it’s unfortunate to hear it randomly turns off.
While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system either doesn’t provide enough power or provides too much power. You should check that your current doorbell can be replaced by the Nest doorbell. And if you’re replacing the old Nest Doorbell (wired) with the 2nd gen doorbell, you’ll need to remove the chime connector that came with it, too. The first gen doorbell connector is not compatible with the 2nd gen doorbell.
We’re always here to help improve your experience, please get in touch with us anytime here: https://support.google.com/googlenest/gethelp
Jesus what a waste of money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great until I had to change my wifi. Bought it in October 2022 and yesterday had to change my Wi-Fi access point and password because of a new router. Omg now my doorbell camera WILL NOT function no matter what. Can’t merely go into the app and change Wi-Fi info. No, that would be too simple and make too much sense. No. You have to remove the device completely from the Home app, then scan the teeny tiny barcode on the back and hope it reinstalls successfully. No such luck for me. I wasted 180.00 for an item that now simply makes noise, much like my old cheapie doorbell (with no camera) that it replaced. Says it doesn’t have enough power. Wiring not changed!! Worked previously!! Waste of cash. Google won’t verify my warranty online because the device is not installed under my email. DUH. I can’t reinstall it!! Will not buy another one of these, no matter the brand. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi WendyL, thank you for sharing your review here. We're sorry to hear that you're experiencing some difficulties with connecting your Nest Doorbell (wired, 2nd gen) to your Wi-Fi. We recommend performing a factory reset so you can set up the doorbell with the new credentials (SSID, password, etc.) of your Wi-Fi network. Please check the link here for detailed instructions: https://support.google.com/googlenest/answer/9252162
If you've done this step before or if the issue still persists, please reach out to our support team and allow us to redeem ourselves and find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Stressful purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this junk. Camera keeps offline and need to reset it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Maxsth. We're sorry to hear that your Nest Doorbell (wired, 2nd gen) goes offline. We understand how frustrating this experience may have been for you. It's important to us that we provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Nest doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not your store rep nor the installer knew nor had the presence of mind to suggest that compatibility with my existing chime should be checked. I now must have an electrician make a change so I can hear the doorbells when rung. L
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, SjSchoff. Thank you for sharing your review on Nest Doorbell and we're sorry to hear that your experience was less than ideal. We recommend checking this Google Help article about compatibility here: https://support.google.com/googlenest/answer/9247132
If you have additional concerns about the device or need further assistance, please don't hesitate to contact us on our Google Help site.
Does not work in Nest App
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Nest Camera but it DOES NOT work in the Nest App along with my other Nest cams. @ Google what in the world are you thinking!?!?!?! I don’t want to use google home app just for this one camera and then nest for the others. Completely useless.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, EricO. Thanks for sharing your input about the Nest Doorbell (wired 2nd gen). We understand that having to use two different apps to manage and control your Nest devices can be an inconvenience for you. However, our priority is to create an integrated experience with other Google devices and to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices. Our team is working on bringing full functionality to the Google Home app so all of your Google Nest devices can be set up and controlled in one place. Other benefits include:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you need help with using the doorbell and its features effectively in the Home app, contact us at the following link and we’ll gladly help: https://support.google.com/googlenest/gethelp
Don't Bother.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell sucks. When I open the app it takes approx. 10-15 seconds to get the full resolution to show on live view. It didn't do this when new. Upon receiving a notification I go view the video and it will not show me the complete recording at times or it will say video is not ready. What's the point of a video doorbell if I can't see my recordings or live feeds at full res instantly?
No, I would not recommend this to a friend- Pros mentioned:Video quality
Awesome doorbell!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome doorbell. Easy install.. Very clear video. Lighting fast connect when checking on the app..
I would recommend this to a friend Does not connect to Nest app.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did you know you cannot hook this up to report to the Nest app? You know the app that has all of your other Google Nest cameras. Yea, this one cannot be connected. Had I known this early on, I would not have purchased it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Jess. Thanks for writing us feedback about the Nest Doorbell (wired, 2nd gen). We’re sorry to hear you’re not having the ideal experience we want to share with you. We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We’re working on bringing full functionality to the Home app as we want to create an integrated experience with other Nest and smart home devices. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.
We’re always here to help. If you need assistance with using the camera effectively in the Home app, you’ll find our dedicated team always at your service here: https://support.google.com/googlenest/gethelp
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous product. So faulty. Worst tech support service I've ever encountered. Camera broke down after less than 2 years but just outside of warranty date.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, BrianL. We’re sorry to hear your experience with the Nest Doorbell (Wired, 2nd Gen) and support team wasn't the best — we understand this can be frustrating. We’d like to look into your concerns further and get a solution for you. Reach out when you’re ready here: https://support.google.com/fitbit/gethelp?hl=en
- Pros mentioned:Video quality
Great picture and notifications
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great picture quality and microphone . Google home integration is wonderful
I would recommend this to a friend Swindled, out of stock switcharoo?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this several months ago for my wife. It was on sale and she wanted it for her upcoming birthday. I chose the wireless option as our home has no existing doorbell. It came and I put it away. Her birthday just passed and what was shipped was a wired item. I am now past the return date so I am stuck with this. I don't know why it defaulted to change the item to wired, I KNOW I DIDN'T order wired, but the receipt shows it of course.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Fire4K! We understand the inconvenience this situation may cause to you. To give you more assistance please contact us through this link: https://support.google.com/googlenest/gethelp?sjid=17075254295720277898-NA
Stay away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i didn’t already have it installed , i would return it. The camera angle isn’t as good at the first generation , and you have to use the terrible Google Home app , which isn’t an upgrade over the Nest app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Craig. Thanks for sharing your feedback. We’re sorry to hear that the doorbell’s angle or field of view, and using the Home app to manage and control your doorbell, are below your preferences.
We understand that having a wider camera view can be ideal for you. However, unlike some other video doorbells, Nest Doorbell (battery) has a 145° diagonal field of view at 3:4 aspect ratio. It is intended so you can see people from head to toe, and packages left on the ground.
Also, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
If you need assistance with using the Nest doorbell effectively in the Google Home app, feel free to contact us anytime here and we’ll definitely help you the best way we can: https://support.google.com/googlenest/gethelp
Very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No one told me when it loses Wi-Fi you have to reset it in person. I bought it for an out of state condo. It lost Wi-Fi connection for no reason. I’ve had a ring for years and have never had to reset Wi-Fi or anything thing else. Huge disappointment and useless! Also the inside door bell made a constant buzzing sound. So I had to hear that or have no inside door bell. I chose not to hear the door bell also annoying. We used geek squad to install.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, KimC. We appreciate your feedback, and we’re sorry to hear about your experience with the Nest Doorbell (wired, 2nd gen). We can help investigate why the doorbell is behaving differently, but you need to have physical access to your device to troubleshoot. Contact us anytime for technical guidance here: https://support.google.com/googlenest/gethelp
Not reliable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this doorbell/camera for three months and twice it has been unresponsive and not functional. It has now been off for 3 days, unresponsive. To hard reset you must remove the door bell with the inadequate tool that came with it and reset it from the backside. Not a simple process by any stretch. I intend to contact google and request a replacement.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Seahawk. We're sorry to hear about your frustrating experience with Nest Doorbell (wired, 2nd gen). We appreciate that you've shared your feedback with us and recommend reaching out to our team of specialists so we can help identify the cause of the issues you're having and find better ways in providing a resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
2nd Generation worse than the 1st....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd generation far worse than what we had If not thrown the old away it would be back up this returned. However the Nest Customer support it Tremendous....
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Misty. Thanks for sharing your experience with the Nest Doorbell (wired, 2nd gen), and with our customer service. We’re sorry to hear your expectations with the doorbell are not met. We understand you’ve already contacted us, but if additional help is still needed, please share with us your recent case reference so we can continue our investigation: https://support.google.com/googlenest/gethelp