Customer Ratings & Reviews

spent hours on the phone with customer support - this doorbell never rang on interior doorbell or on my phone. All of the software settings were correct and the installation was correct. I had no idea when someone was at the door - completely useless. customer support was not help and gave up on fixing the issue. Now BB won't let me return. Don't waste your time or money.

Camera and night vision is good, but the audio is terrible, you can't hear anything audible and it's just noise. If I could return it, I would

Why is video not hd yet? It is 2022 2023... For the cost and it being a new release it is crazy

Smaller and works flawlessly - no issues at all with Doorbell Camera.

Older version is better, the camera is not wide for this version.

After Google bought Nest, they improved the specs on the camera doorbell yet largely ruined the product. With my old Nest doorbell, I could purchase an inexpensive subscription to see two months worth of captured video 24x7. This product does not work with the legacy Nest app, which is far more user friendly than Google Home. Furthermore, it doesn't benefit from that existing subscription and provide no obvious way to purchase a new one. All I can see is events and only those that happened within the last 3 hours; returning home from work, most of the day is already erased. So while it is a technically better product, in terms of being truly useful, it is actually far worse. Minor additional gripe - the addition of the google logo on the front of the doorbell is also tacky. Who wants a corporate logo on their doorbell?

I was excited to upgrade my old traditional doorbell with this one when purchasing my home a year ago. It looked sleek, installed well, and the alerts were pretty accurate. I had no complaints for the first few months until winter came. Suddenly, the device was plagued with battery/power issues (despite being hard-wired). In below-freezing temps, the device would often go hours at a time without being able to record footage. I reached out to Google support, who told me this is inherent in the design of the doorbell; ultimately, it is a battery-powered device that periodically charges itself by pulsing the chime wiring. At certain cold temperatures, the battery simply cannot hold a charge/charge quickly enough, thus the hard wiring claim is misleading. I was surprised to hear Google Support admit this so freely. I chose the hardwired model specifically because I need constant recording given the area I live in. Google Support's parting advice was to temper my expectations in cold weather (which is a third of the year where I live)--and that they were very sorry to hear of my difficulty, of course! Then, recently the doorbell was ripped off and stolen from its mount. I learned Google offers replacements for stolen devices and was thankful to hear this. I did everything requested of me: filed and received copy of police report for the incident, kept the device registered to my Google account, saved final footage, etc. After half an hour of submitting my case to Google Support, I received a message informing me that I would NOT be receiving a replacement doorbell, given that the submitted police report mentioned the doorbell being damaged rather than stolen, which technically is considered customer-inflicted damage and not theft by Google. Wait, what?! Why wasn't this advertised in the procedures for requesting a replacement? I had problems with another Google camera device and received similarly unhelpful/disappointing support. Google Support's mantra might best be described as "Our default is to shift blame as much as possible, but we're very sorry to hear about your problem!" If Google won't stand by this expensive product that is subject to so many types of damage, I'm not going to waste my energy and money replacing it, only to be disappointed by it again. If cold temperatures and theft are concerns, I'd recommend considering a hardwired camera near the doorway instead.

I first started out with an Arlo wireless doorbell, and after having it die constantly I switched to the gen 1 Nest Hello. I've had that for a few years, so I decided to upgrade to this doorbell, and I have to say I was impressed. The camera quality is good, the fact that it can see a package coming from the end of my driveway is a feature I absolutely love, especially since FedEx has a habit of literally throwing packages over my fence. The familiar faces feature is great as well. I'm glad I decided to upgrade my existing doorbell to this one.

Does its job very decently. It lasted a long time but eventually did stop working.

Buying through Best Buy was great with delivery to my home. Install was easy/simple even with me upgrading the doorbell's transformer. Straightforward connection with Google Home and zero issues with image or sound. Absolutely love it and should have done it years ago.

Coming from the nest hello wired 1st gen I was a little skeptical about the resolution and camera view being less than the 1st gen. I can tell you the resolution with hdr on the nest hello 2nd gen still looks amazing. The view angle could be a little wider but all that was required was to mount a little further over. Whats amazing about this camera is the ability to get the name of the person walking up before the door bell is even pressed. The 1st gen would announce the names a couple seconds after the doorbell was pressed or not at all. This 2nd gen will notify with name the first step into frame and the announcement on the google homes and phones are instant. I also enjoy the option to be notified if animals cross the activity zone and the A.I is very quick on this camera when it comes to lights and specific faces.LOVE IT! Highly recommend.

For owners of a 1st gen doorbell looking to upgrade, this is a warning so that you don't have unpleasant surprises. The software/cloud features of this doorbell are inferior to the 1st gen version. In short: • There is no more video library. If you want to save clips, you must download them and store them somewhere. You no longer have quick, date-sorted access to all your important clips, stored in the cloud. You must manage all that yourself. • You can NOT create arbitrary clips from your video. You can only save pre-created clips that the camera selects based on what it sees in the camera. If it didn't pick something up but you want to save a clip of it, too bad. • Downloaded clips do NOT contain timestamps. The old Nest software would add, as subtitles, a timestamp. This extraordinarily useful feature no longer exists. The camera itself is fine, no complaints. But the software experience is vastly inferior to the previous version. The new Google Home app, which you must use, vs the old Nest app, is simply not very good. The good news is that this is a software issue, so can be fixed without needing a new camera. The bad news is that there's no reason to think it WILL be fixed. If the software is ever upgraded to be on par with the old Nest software, then this is a 5-star camera.

Works great, easy install instructions, really good resolution for both daytime and nighttime.

Much improved from the first version on the video doorbell, will recomend it to Google users.

App issue 5 star beaware next gen does not work on old app but on home app to view visitors.

Very happy with the purchase. Better than described.

Works great. No issues setting it up, has been a breeze

I like it but the OG nest was better also the OG app a lot easier to open and view your cam's

Works as stated. No problems so far. The only piece of feedback is the notifications. There’s a lot but that can be turned off. Great customer service!

This doorbell is perfect. I recommend it to everyone.