Customer Ratings & Reviews

Hello there, BCray. Thank you for bringing your concerns to our attention regarding the Nest Doorbell Wired 2nd Gen. We appreciate your feedback and understand your frustration with the transition of new products to the Google Home app. We apologize for any inconvenience this may have caused you. While older devices like thermostats and cameras stay within the Nest app for now, this separation can be inconvenient for you who prefer a single platform. We encourage you reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hey JamesD! Thanks for sharing your experience with your Google Nest Doorbell (wired, 2nd generation). We're sorry to hear you're having problems with the doorbell's chime. Please take a look at this link where you can find troubleshooting steps that could help you troubleshoot this inconvenience: https://support.google.com/googlenest/answer/9317473?hl=en&sjid=14187980021054286991-NA#zippy=;

Hello there, user338833. Thanks for reaching for sharing your experience with the Nest Doorbell (wired, 2nd gen) and our return policy. We’re sorry for the inconvenience you've encountered and appreciate you bringing this to our attention.

We understand your disappointment with the return policy, especially considering other retailers offer extended holiday return windows. While we strive to offer competitive policies, there are limitations due to various factors, including product categories and vendor agreements. That said, we'd like to learn more about the specific compatibility issues encountered with the recipient's setup to see if we can find a solution that works for you. This information could help us explore alternative solutions. You’ll find our dedicated team ready to help you here: https://support.google.com/googlenest/gethelp

Hello there, IvanC. Thanks for sharing insights about the Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience didn't meet your expectations.

Unlike some other video doorbells, Nest Doorbell (wired, 2nd gen) has a 145° diagonal field of view at 3:4 aspect ratio. It is intended so you can see people from head to toe, and packages left on the ground. While the newer model offers improved features like increased resolution, better night vision, and a sleeker design, we acknowledge the trade-off in field of view. We're constantly evaluating user feedback and exploring ways to optimize future models to balance desired features with a wider field of view. In the meantime, you may be able to adjust the viewing angle slightly within the Home app settings for better coverage depending on your porch layout. Or if possible, consider mounting the doorbell slightly higher or at a slight angle to capture a wider area.

If you need any help with the features of the Nest doorbell, you can visit the Google Nest Help Center or contact us anytime here: https://support.google.com/googlenest/gethelp

Hey there, Looks like you're having trouble with your device. Here are some steps that might help you troubleshoot the issue – check out this link: https://support.google.com/googlenest/answer/9252162?hl=en-IN&sjid=87852922484600016-NA#zippy=%2Cnest-doorbell-battery

Hi Redman, thanks for sharing your feedback on Nest Doorbell (wired, 2nd gen). We can imagine how having to use two different apps can be an inconvenience for you. We’re aware that longtime Nest users enjoy having the option to view the Nest camera feeds from the Nest app or web or web app. However, our priority is to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

We request for your patience as we’re working on a seamless solution to create a better user experience. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app. And if you need help with any concerns about the performance and functionality of the camera, You're always welcome to let us know here and we’ll gladly help you the best we can: https://support.google.com/googlenest/gethelp

Hello there, EugeneK. We appreciate your feedback on Nest Doorbell (wired, 2nd gen). It’s unfortunate to hear about the experience you had during an incident.

We suggest checking your camera settings as event detection depends on settings that you select. You can choose which events your doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

Furthermore, you may need to check for any range issue or wireless interference that can affect the overall performance of your camera. Sometimes the device may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away from your router. You may also check for objects such as mirrors and refrigerators between the doorbell and your router as these items could block the connection. Check this link for more details: https://support.google.com/googlenest/answer/9276282

For more help, our dedicated team is always ready for your support needs here: https://support.google.com/googlenest/gethelp

Hi, Ryan! Thanks for writing a review. We're sorry to hear your Nest Doorbell stopped working and having connection issues. This is not the type of experience we want you to have, and we're here to help. We appreciate your effort in trying to troubleshoot your Nest Doorbell. We suggest contacting our support team so we can assist you in checking your device. We might need to perform some troubleshooting steps that may help resolve your concern. Reach out to us here anytime, and we'll be more than happy to assist you: https://support.google.com/googlenest/gethelp

Hi there, we're sorry to hear about your experience installing your Nest Doorbell (wired, 2nd gen) — We suggest checking out this guide to find step-by-step and a video to make the installation easier: https://support.google.com/googlenest/answer/12570869?hl=en

Hello there, MarioA. Thanks for the feedback you shared about the Nest Doorbell (wired, 2nd gen). Nest has long been focused on delivering quality products and giving value for the price to our customers, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. While there's no fee to stream full resolution live video and receive basic notifications, you’ll need a Nest Aware subscription to receive advanced features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159

Besides our online support articles, we also have our dedicated team always ready to help you here: https://support.google.com/googlenest/gethelp