Customer Ratings & Reviews

Hello there, KLash. We appreciate taking your time sharing your feedback on the Nest Doorbell (battery). If you have a newer camera like Nest Cam (battery) or Nest Doorbell (battery), you can get up to three hours of event video history without a subscription. But for most older Nest camera and doorbell models, you need a Nest Aware subscription to get event video history or 24/7 video history. Event detection and recording depends on the settings that you select. You can choose which events your doorbell can detect and record (people, motion, package, etc.). Using activity zones to monitor specific areas can also help. As for the battery life, adjusting video quality, length of video clips, and time between recorded events can extend its battery life. More tips on how to optimize the battery life can be found here: https://support.google.com/googlenest/answer/10901611

For steps on how to enable notifications for your device, or change which kinds of alerts you get, go to the app you use to control your doorbell.

Open the Google Home app.
Tap Favorites or Devices.
Tap and hold your device's tile > More > Settings.
Select Notifications.

For other questions or concerns, please let us know so we can help you in any way we can: https://support.google.com/googlenest/gethelp

Hi there, Syfof. We appreciate your feedback on the Nest Doorbell (wired, 2nd gen), and we’re sorry to hear about your experience with its connectivity.

Checking for objects such as mirrors and refrigerators between the cameras and your router can help, as these items could block the connection. If you have a good Wi-Fi connection but the doorbell is offline, this can happen if the device gets too hot or too cold, and can be avoided by these:
- Your doorbell should not be exposed to direct sunlight
- Avoid placing your doorbell near objects that can cause overheating.
- The device needs good air circulation, and don’t install it in any kind of small box or enclosure as this can cause overheating.

For more help, you can contact our dedicated team directly through our support channels here: https://support.google.com/googlenest/gethelp

Hi there, JameianL. We appreciate you for upgrading to the new Nest Doorbell (Wired, 2nd Gen). We're sorry to hear that the video quality and night vision features didn't meet your expectations.

The video quality for the Night Vision feature on your Nest doorbell may be affected by internet speed. We recommend removing some of your connected devices to free up some bandwidth for your network. Once you verify there is congestion, then you may need to contact your Internet service provider for resolution,

Additionally, here are some helpful steps you can try out to improve the Night Vision feature:
- Clean the lens with a soft cloth that’s made for cleaning optics. Dust, thumbprints and dirt can cause poor image quality.
- Turn your camera so that any nearby surfaces or objects (like a wall) are out of view.
- Use the Google Home app to zoom and enhance and crop out surfaces or objects that may be causing glare.
- If you see a bright white shape along the edge while everything else is too dark, there might be a surface that’s too close in your camera’s view (like a wall). Angle your camera so the surface stays out of view.
- Move nearby objects that may be reflecting the infrared light.
- Change the Activity Zones on your camera. You can delete your existing Activity Zone and create a new one in any area within your camera's field of view. Just make sure that none of the zones you create overlap.

If none of the steps we provided prove to be helpful, you can always contact our support team for further assistance here: https://support.google.com/googlenest/gethelp