Customer Ratings & Reviews
- Model:
- GA03697-US
- SKU:
- 6517935
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Excellent video doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this doorbell. I had a Ring for about 5 years and it was starting to flake out a bit, so i needed a replacement. I already have several Google products (Nest router, hub, etc), so it was an easy choice to go with this doorbell. I couldn't be happier. Quick and easy installation and seamless integration into my existing Google Home products. The night visibility is excellent and I really love the recognized faces feature. 10/10 would recommend!
I would recommend this to a friendConsistently reliable
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been installed for 8 months now and hasn't missed a beat (whenever power and internet have been on).
I would recommend this to a friend- Pros mentioned:Ease of use
Good Reliable smart door camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and functions well. Installation was a breeze and even easier if you had the prior generation's nest doorbell.
I would recommend this to a friend Easy to install and use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my grandma that needed to be able to see who was at her door with out needing to open it.
I would recommend this to a friendDoorbell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very good this doorbell, it show you when it sees people approaching and when they leave package
I would recommend this to a friend- Pros mentioned:Ease of use
Not the best design
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this doorbell Oct of 2023 .. at first I liked it but now it’s Jan of 2024 and it’s been a headache.. it was an easy install but every time my power goes out or I have to reset my WiFi the doorbell goes offline and I ave to unscrew it from the wall mount just to press the reset button, so it can reconnect… it’s annoying because I have to use the special Allen wrench, the notch is close to the wall where you can’t make a full turn so it’s a bunch of little turns to get the screw out to wiggle the doorbell out of place. Use something small to press the reset button, then put it all back together. I have the battery doorbell as well and I don’t have this problem, it’ll automatically connects when the Wi-Fi connects back.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, BrittBee. Thanks for sharing your feedback with us. We hear your concerns about the connectivity of your Nest Doorbell (wired, 2nd gen). We’ll share this information with the right team to work on improving our product’s usability, reliability and use of various features. Meanwhile, if help is still needed, or if you run into any concerns around the functionality of the doorbell, let us know here and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp
Great features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this doorbell. Google facial recognition is super nice to tell me who came to my door, as well as recognizing when a package is dropped off or removed from my porch. It struggles a bit early on with differentiating faces of people with similar hair, but after a while it catches on. Super convenient that it integrates with my Nest Hub and Google Home Mini's. Facial recognition pictures can be pixelated at night and in low lighting, but overall very satisfied
I would recommend this to a friendGreat purchase. Everything you could ask for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frustration free installation. Can't go wrong with this tech team.
I would recommend this to a friend- Pros mentioned:Ease of use
Good upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good upgrade over the 1st generation doorbell camera. Easy install. Color options.
I would recommend this to a friend Improved over gen 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvement over gen 1. Good quality picture
I would recommend this to a friend- Pros mentioned:Video quality
Customer Rating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highest rated among my Wyze, SimpliSafe, and Blink video cameras.
I would recommend this to a friend Door bell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, great product. Like having the camera at the entry.
I would recommend this to a friendLove
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, easy to install. My mom had a nest doorbell wired and it was an easy swap. Waiting for it to go on sale to buy another.
I would recommend this to a friend- Pros mentioned:Installation
Better than ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the ring i was having so much problems with the ring but the nest no problem plug and play set up was super easy
I would recommend this to a friend Nest Doorbell Wired
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A must have doorbell! Excellent video resolution. And excellent motion detection!
I would recommend this to a friend- Cons mentioned:Compatibility
Only one issue…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd gen no longer works with the Nest app. Only through Google Home. Disappointed in that.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, Jake. Thanks for sharing your feedback on the Nest Doorbell (wired, 2nd gen). We hear your concern about using the Google Home app. We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
If support is needed, please let us know here and we'll do our best to help provide a better experience for you: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Good video doorbell.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good video quality. Works well with google home and works well for us.
I would recommend this to a friend Not a great "upgrade"
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from version 1 to this because the old one was starting to come apart. Google seems to have fixed that issue with the design of this one. So right of the bat, the look is better then version one I think. I didn't really do a lot of research on the product before buying it though, I just thought it would be an "upgrade". Well I don't really love the change in camera view. The fish lens on the version one let me see my whole porch area. This really only shows the area in front of the door. It would be nice if you can change the view to a wide view. The camera is also kind of grainy, which was surprising to me. I set the settings to MAX for camera and all. It also changed from the nest app to the google home app. Kind of annoying since I built a nest camera ecosystem. That's fine, but I just never really liked the google home app for my cameras. I'd say this is a good buy if you are going to a doorbell camera from nothing, but changing from version one, you might not be happy with the updates.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there speakandTv, thanks for the feedback, and for trying out the new Nest Doorbell (wire, 2nd gen). We’re sorry to hear it didn't meet your expectations
Unlike some other video doorbells, Nest Doorbell (battery) has a 145° diagonal field of view at 3:4 aspect ratio. It means you can see people from head to toe, and packages left on the ground. Also, we’re aware that longtime Nest users enjoy viewing the camera videos using the Nest app or web app. However, the new Nest cameras and doorbell are exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. And you can view both your old and new Nest Cams together in the Home app.
If you come across any challenges with using the doorbell in the Home app effectively, let us know here and we’ll do our best to help: https://support.google.com/googlenest/gethelp
Easy set up great video doorbell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this door bell i just wish it would notify on the smart speakers when someone walks up to the door and leaves without hitting the doorbell. I get notifications on my phone but im not always home and the wife is and all the package delivery conpanies dont ring doorbells anymore it’s ridiculous lol.
I would recommend this to a friend- Pros mentioned:Overall performance
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product have just some issues to get notifications on my phone but works good
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Alex. Thank you for sharing your review on Nest Doorbell (wired, 2nd gen). We're glad to hear that you're having a good time with the device. The notifications in the Google Home app are set to off by default. You won't receive alerts about activity in your home, such as if a camera detects motion or if someone has rung the doorbell. If you've already turned the notifications on and the issue still persists, then we recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp