Customer Ratings & Reviews
- Model:
- GA03697-US
- SKU:
- 6517935
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Mr
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great video. I capture all the people that comes to the front door
I would recommend this to a friendGreat doorbell; easy installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to replace my 1st Gen doorbell. Was easy to install and now, I have a working one! Let's hope it lasts another many years.
I would recommend this to a friendPeace of mind bought to you by Google Nest doorbel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the security it provides my family and I. We know what packages are delivered and who comes to the front door! You wont regret this purchase! Google is the way to go!
I would recommend this to a friendGreat Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, picture is great and good sound quality. The notifications keep me informed as people come and go and its great for keeping an eye on my car parked out front.
I would recommend this to a friendMy review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, it works as advertised. Definitely recommend the professional installation, that saves a lot of time and hassle!
I would recommend this to a friendUograde your home security with a doorbell camera!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love having a wired doorbell camera... no need to worry about batteries running low, and the pictue quality is great!
I would recommend this to a friendGen 2 even better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the 1st Gen version of this and it was great. When I bought a new house, I decided to install this again. Wow the Gen 2 version was even better. Love the face recognition and animal alert. Definitely recommend
I would recommend this to a friendGreat doorbell cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great doorbell cam with good daytime and night time resolution. Though requires a subscription if you want more than 3 day notifications.
I would recommend this to a friendPeace of Mind!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a client who has been a repeat client. She was worried about security so I got this for her as a closing gift when she bought the home.
I would recommend this to a friendReplacement
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my old Nest doorbell because it started to crack in the front from sun damage. Hoping this one holds up better than the last one.
I would recommend this to a friendGreat video
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sense of security with a clear picture of who's approaching your front door. Also good that I can interact with who ever rings my doorbel or on my front porch. Easy to install! Great product!
I would recommend this to a friendNice quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality this camera has and the notifications aren’t delayed like I experienced with other cameras.
I would recommend this to a friendAwesome.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to upgrade from the first generation Nest Door bell, the color is Great - works awesome - install was easy.
I would recommend this to a friend- Pros mentioned:Video quality
Not Nest App Compatible.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite the Nest logo on the box, this doorbell is not Nest App compatible. Bit frustrated but understand Google likes doing things their way similar to the Fitbit fiasco. The doorbell works and has great image quality despite the incompatibility. If you use Google home or not in the Nest ecosystem, this doorbell is for you.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, FernP. Thanks for leaving feedback about the Nest Doorbell (wired, 2nd gen). We understand that having the ability to manage and control the doorbell through the Nest app can be ideal for you. However, our priority is to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits of using the Home app includes the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
If you need help with using the doorbell in the Home app effectively, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp
Id buy it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality picture and resolution compared to most, but I like more of a wider view. That's my reason for 4 stars. However, I do know that if the view was wider we'd lose some of that picture quality. Bitter sweet.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi 3Crazy1s, we appreciate that you like the video quality and resolution of Nest Doorbell (Wired, 2nd Gen). We understand that a wider viewing angle would be nicer, however, Nest Doorbell (Wired, 2nd Gen) comes with a 145° diagonal field of view that should provide enough viewing angles to capture those important moments. And if you would like to get a better view of the scene on your door, you may want to try using the 20° wedge that comes in the box. If you need a detailed guide, we recommend checking out this link: https://support.google.com/googlenest/answer/12570869
We value your feedback and we'll make sure to pass along this information that you provided us to the right team, since we're always on the lookout for ways to keep improving our products. If you need further help, or would like us to assist you with your Nest Doorbell (Wired, 2nd Gen), you're more than welcome to reach out to our support team via this help page: https://support.google.com/googlenest/gethelp
No ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The camera is great but the thing does not work with our chime. I ordered the suggested chime but I am not going to drill a bunch of holes so I will find an alternative.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RixB. We appreciate that you find the Nest Doorbell (wired, 2nd gen) great. We’re sorry to learn it didn’t work with your chime, and that you ran into this concern with the installation after getting the suggested chime. The Nest Doorbell (wired, 2nd gen) has a voltage requirement of 16 to 24 VAC and a power requirement of 10 to 40 VA. You can usually find the system transformer’s voltage information inside the doorbell’s chime box, as well as in or near the breaker or fuse box. If you still have to call someone for help with installation, we suggest reaching out to your retailer. Or you may contact a Nest Pro certified tech to help you with your installation needs. This link might be helpful: https://support.google.com/googlenest/answer/9232427
Google doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these doorbell cams! Bought 2 doorbell cameras, easy to wire, connect, and navigate app. Thx best buy, your service was awesome!
I would recommend this to a friendGift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was a gift and arrived on time. I know this info may not be useful, nevertheless I have not hear anything bad from the person that got the gift.
I would recommend this to a friendNice camera
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and works flawlessly with the Google home app...wished it would work with the Nest App though....
I would recommend this to a friendThis open box was a mistake...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video is good, but disconnects from the wifi occasionally, which is very frustrating. Maybe I shouldn't have bought an open box unit...
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, NicholasM. Sorry to hear you're running into connection issues on the Nest Doorbell (Wired, 2nd Gen). Here’s some steps to get your device running smoothly:
1. Restart your doorbell to refresh its connection.
2. Turn off other devices connected to your Wi-Fi.
3. Check your Wi-Fi network or router settings
Here’s a link with more troubleshooting tips: https://support.google.com/googlenest/answer/9239727
If you’re still needing support, we’re just a click away: https://support.google.com/googlenest/gethelp