Customer Ratings & Reviews

Hey there, NicholasM. Sorry to hear you're running into connection issues on the Nest Doorbell (Wired, 2nd Gen). Here’s some steps to get your device running smoothly:

1. Restart your doorbell to refresh its connection.
2. Turn off other devices connected to your Wi-Fi.
3. Check your Wi-Fi network or router settings

Here’s a link with more troubleshooting tips: https://support.google.com/googlenest/answer/9239727

If you’re still needing support, we’re just a click away: https://support.google.com/googlenest/gethelp

Hi there IamDavid, we appreciate your insights on Nest Cam (Indoor, Wired) and we're glad to hear that it's been working great for you. We do apologize if the move to the Google Home app for the new generation of Nest cameras didn't particularly meet your expectations.

We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Battery):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you need further help, please do not hesitate to reach out to our support team via the Google Nest help page here: https://support.google.com/googlenest/gethelp

Hello there, SGPR! Thanks for the feedback. We’re glad that you find the Nest Doorbell (wired, 2nd gen) great, and we hear your concern about the constant noise it makes.

The most common cause of constant ringing is miswiring the chime during installation. This usually happens with complex chimes that have 3 or more wires. Sometimes, these chimes are also connected to intercoms, gates that open and close, or other devices.

Also, “Phantom” ringing that happens at random times is typically due to fluctuations in the voltage sent to your chime. While small power spikes usually won’t cause the chime to sound, larger ones can. This might happen when your Nest doorbell switches to night vision. It may be helpful to turn off Night Vision in your Nest doorbell settings to temporarily prevent phantom ringing. You probably need to upgrade the transformer that's connected to the chime’s wires. Contact a local professional to have them check the voltage and install a new transformer.

We can also help you check for other reasons why the doorbell is behaving differently. Please contact us anytime for assistance here: https://support.google.com/googlenest/gethelp