Customer Ratings & Reviews
- Model:
- GA03697-US
- SKU:
- 6517935
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
Works Great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was quite easy. I had one issue but customer service was great in identifying the problem and getting it to work.
I would recommend this to a friendNot on nest ap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wide camera view. If you have nest system it won’t show up on the nest app. Google home only.
I would recommend this to a friendGreat doorbell camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and quick connection. Works great with Echo Show
I would recommend this to a friendGreat security doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great video doorbell, easy install and setup, quality
I would recommend this to a friendAll wanted and then some.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All i needed in a camera. Rhe additional features are just icing on the cake. This is a worthwhile invention
I would recommend this to a friend- Cons mentioned:Connectivity
Not worth the money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Event detection is just okay. Connecting to the device to speak to someone is slow.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there. Thanks for contacting us. To improve the speed of your Nest Doorbell Wired (2nd Generation) when speaking to someone, you can try adjusting your network settings by lowering the video quality, ensuring a strong Wi-Fi signal near the doorbell, checking for other devices using excessive bandwidth, and making sure your doorbell firmware is up-to-date. To get more information, you can check the following link: https://support.google.com/googlenest/answer/9245832
Doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used tech support to install doorbell and the service was great!
I would recommend this to a friend
Great customer service
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My shopping experience at Best Busy is always enjoyable, successful and rewarding.
I would recommend this to a friendGreat video doorbell!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Night vision is not as great as Wyze but much better ai detection
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, Marian! Thank you for taking the time to share your feedback on the Nest Doorbell Wired, 2nd gen. We appreciate your honest assessment of the product's performance, specifically regarding night vision and AI detection. The ability to accurately identify people, packages, and even animals ensures you receive precise alerts for what truly matters. If you have any further questions or want to learn more about our upcoming features, please don't hesitate to contact our dedicated team of specialists that can help you with any concerns. You can reach them on the Google Help Center page here: https://support.google.com/googlenest/gethelp
Great doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it has been a great doorbell. Better than expected.
I would recommend this to a friendJerry Daugherty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love mine! Easily installed. Easy to set up. Integrated seamlessly with great audio and video.
I would recommend this to a friendOver all I like it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all I like it but the night vision takes a while to change to after dark
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, AngelaN! We appreciate that you like the Nest Doorbell (wired, 2nd gen), and we hear your concern about the Night Vision.
We suggest checking that lights don’t shine into the camera lens, as bright lights can delay or prevent the camera from switching to Night Vision. You can also try to reset Night Vision in the Home app. Go to your camera settings and turn Night Vision off, then turn it back on.
You’re always welcome to contact us if you need further assistance, here: https://support.google.com/googlenest/gethelp
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the addition to my other 6 Nest camera's, good for protecting amazon packages delivered to my front door.
I would recommend this to a friendNest Doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The nest doorbell was easy to install & video quality is good.
I would recommend this to a friendNest doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros Great image Easy installation Cons Have to pay for storage
I would recommend this to a friend- Cons mentioned:Battery life, Connectivity
google home app/nest is terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.upgraded to the wired doorbell after a pathetic experience with the battery version (no where close to the advertised battery life and I was having to charge it once every 2-3 days). Wired version comes with all required mounting hardware and is smaller than the battery version. The recording quality is also better. That's where the pros end. I have constantly gotten issues with the doorbell failing to connect to google home. Obviously wifi/connection is not an issue since the battery version had no issues streaming, I only returned it because it would not last longer than 2-3 days. The wired gen 2 will constantly show the device as "offline" even though it will give a notification that a person/vehicle/package was seen but will not let you access any of the footage. Bestbuy total tech will not help regarding this and google support isnt strong. I dont believe this is a hardware issue, its a well documented software/integration issue. Highly suggest going to a different brand until google home gets its stuff ironed out. Im very disappointed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi drbund, thanks for sharing the details of your feedback on Nest Doorbell (wired, 2nd gen) and with the Nest Doorbell (battery). It’s unfortunate to hear the doorbells fell short of meeting your expectations, and we’re sorry about your disappointment. We’ll definitely pass this information along to the right team to work on improving the products and the services we offer, including how we handle cases with accuracy and efficiency. Meanwhile, we’re hoping you can give us another chance to help, please share with us your recent case number at the following link so we can continue our investigation: https://support.google.com/googlenest/gethelp
Great color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we needed and in the color we wanted! Love this
I would recommend this to a friendRing Doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this doorbell. It has the best range of view with the camera.
I would recommend this to a friendNice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The upgrades made this one stand out from the previous model.
I would recommend this to a friendThe best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Notifies me if theres any movement. Highly recommend
I would recommend this to a friend