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Customer reviews

Rating 4.7 out of 5 stars with 16022 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 16,022 reviews
  • Rated 4 out of 5 stars

    Buy a c wire

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart, Sleek, and Energy Efficient: Google Nest Learning Thermostat ReviewThe Google Nest Learning Thermostat stands out as one of the most advanced and user-friendly smart thermostats on the market today. Its sleek design and impressive functionality make it a solid investment for those looking to optimize their home's energy efficiency and convenience.Design and Build Quality: The Nest Thermostat's design is sleek and modern, with a stainless steel ring and a clear, sharp display. It looks great on the wall and blends well with most home decors. The build quality feels solid and durable, ensuring it will last for years.Ease of Installation: Installation is straightforward, thanks to the well-written instructions and helpful online resources. Most users can install it themselves in under an hour, and the thermostat guides you through setup with step-by-step instructions on the display.Learning Capabilities: One of the standout features is its learning capability. The thermostat learns your schedule and preferences over time, automatically adjusting temperatures to save energy when you're away and to ensure comfort when you're home. This smart adaptation reduces the need for manual adjustments.Energy Savings: The Nest Learning Thermostat can significantly reduce your energy consumption. It provides detailed energy usage reports, allowing you to see where you can save more. Features like Eco Mode and Home/Away Assist help minimize unnecessary heating and cooling, contributing to noticeable savings on your utility bills.Remote Control and Connectivity: With the Nest app, you can control your thermostat remotely from your smartphone, tablet, or computer. This is particularly handy for adjusting the temperature while you're on the go or returning from vacation. The thermostat also integrates seamlessly with other smart home devices, including Google Assistant and Amazon Alexa, enhancing overall home automation.User Interface: The user interface is intuitive and easy to navigate. The thermostat's display shows the current temperature, target temperature, and weather information. Adjusting settings and scheduling is simple, even for those who are not tech-savvy.Drawbacks: While the Nest Learning Thermostat is generally excellent, it does come with a higher price tag compared to traditional thermostats. Some users may find the initial cost to be a barrier. Additionally, while the learning feature is beneficial, it may take some time for the thermostat to fully adapt to your routine, requiring a bit of patience initially.Conclusion: The Google Nest Learning Thermostat is a top-tier smart thermostat that offers a perfect blend of style, functionality, and energy efficiency. Despite its higher upfront cost, the long-term savings and convenience it provides make it a worthwhile investment for any modern home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you understand HVAC systems, buy it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TLDR: If you know how low voltage systems work, buy it. If you are not comfortable with HVAC troubleshooting, this may not be for you. Yes this thermostat is great to use. However, the setup could be difficult for so many folks that don't have an understanding of low voltage systems, and even for some DIYers. I started using it with 2 wire oil fired boiler to know how many hours my boiler runs. It is perfect for that. I used it just as a 2-wire thermostat with Rh and W. I have an understanding of how things work and I easily set it up with no issues. However, just like any other 2-wire thermostat without battery, you need to keep boiler switch on in order to have power through it when using 2 wires only. Many reviewers don't know why their nest learning thermostat doesn't work and rate it low and it's sad to see that. Even HVAC techs visiting my house warn me to not use nest and I always show them how easy it runs. I recently switched to a gas 2-wire 24V system and installed another 24V transformer for Google doorbell and other LV systems for my house and now I run it with the boiler off in the summer. Why do I run it in summer? Because I have Google temperature sensors all over the house and it gives me relatively humidity reading near the thermostat and temps in the house so I can run window ACs where needed. When running on 2-wire system, it did hum, but barely audible beyond a feet. Installing 24V external transformer with C/Rc wire combination resolved that (see photo - please excuse wire colors). There aren't many videos on how to do that, but you can do it. No wonder HVAC techs don't recommend it because it is so versatile and easy to troubleshoot. Don't rely on Google support because they don't know anything. Trust someone with knowledge in low voltage systems and you will be fine. Other functions in the thermostat are cherry on top and I am waiting to use another one on a split system in future. I don't care about nest/home app being separate. Are there any competitive thermostats at lower price? May be. Cheaper ones may not have relative humidity and analytics. Honeywell is comparable, but it's just a rectangle and Google learning thermostat does look good on a wall with its round shape. The touch and ring are smooth as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go get one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was purchased with a $50 Black Friday discount, but the discounts from the power & gas company alone would be enough. Installation is simple, so is the setup. The app is something is love most of all. It knows when people in the household are home and adjust temperature automatically. Same when people leave. The amount of data available to you - and the fact that I can adjust the temperature while I'm 1/2 a country away is just awesome. I look forward to really saving money with it. Apparently there are multiple finishes available, but the stainless steel one fits well into my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install and to use. You basically set it up and forget it. It truly does learn your patterns over time. Synced up perfectly with my mobile. It remembers to turn itself down when I leave for the day, and now knows when I get home, and thus has already recovered the house to a comfortable temp. I can also manually control when traveling. Nice to be able to turn up your thermostat when you land at the airport to have your home warm when you get home. If your thinking about getting this just do it you'll thank yourself later.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart and Stylish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up the Google Nest Learning Thermostat for a new home, switching from an Ecobee I used previously. The design is sleek and modern—it looks great on the wall and is very user-friendly at the device level. Setup was smooth, and the learning features worked well to adapt to our schedule over time. However, I’ve noticed some downsides recently. The Nest app has become noticeably slow—sometimes lagging or taking a while to load, which is frustrating when you just want to make a quick temperature change remotely. Even more concerning, I’ve seen a large spike in data usage coming from Google API services tied to the thermostat. It’s not something I expected from a smart thermostat and definitely raises some questions around efficiency and background activity. In terms of core functionality—controlling temperature, scheduling, energy-saving tips—it performs well. But the app experience and data consumption are things to watch, especially for those with limited bandwidth or who monitor home network usage closely. Overall, it’s still a solid smart thermostat with great design and automation features, but it could benefit from some software and backend optimizations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product, Great Service, Great Company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for a programmable thermostat for a while. Most of them have online compatibility checkers where you can plug in your current thermostat's wiring configuration and find out if it will work for you. We just bought this house this past summer and thought the thermostat was programmable, but upon closer inspection, it wasn't. It was just made to look fancier than it really was. So I took the cover off and checked out the wiring. Every place I went said it wasn't compatible with my system. On a whim, I chatted online with the Nest customer service. The rep was amazing. She had me take some photos of my wiring and of the furnace itself. We have a funky heat pump hybrid system that doesn't seem to be supported by most programmable thermostats. Bu she said I was indeed compatible and then emailed me my custom wiring diagram for the Nest thermostat. I went to my local Best Buy and picked it up. Then, using the recommended YouTube video, I installed the whole thing myself in about 30 minutes. It worked the first time without an issue. Now I'm not the world's best handyman so I know that if I can do it, just about anyone can do it. A couple of tips for when you start using the Nest thermostat: When you first get it running, adjust it a lot. It learns from you making adjustments. If you don't, it tries to save you as much money as it can but your house might be colder or hotter than you would like. Also, get familiar with the press and turn user interface. This took a little getting used to but once I figured it out, it was fine. I am already seeing reductions in energy usage. And it is rapidly learning our family schedule. Just an all around great device that does exactly what it promises.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but worth it

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my best investments, and I'm talking not about energy savings! I mean that it's easy to install and really great in use! It's quite expensive and I'm lucky that I need only one! The manufacturer dropped the price right after two weeks after my purchase, so I was disappointed a little... But it worth every penny! Great product with useful futures, such as remote control from your smartphone and motion detection. But my favorite fiture is the way it feels when you manualy adjust the temperature - it clicks like a premium safe:) Well build, feels very solid! I'm skeptical about energy savings, because I have free work schedule and someone from my family is always at home, so the AC is always on... Will check my energy bill at the end of this month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saved our family hundred already

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually the second Nest we've purchased. The first one was held captive at the house we sold and the owner wouldn't relinquish it back to it's rightful owners! We purchased the second nest after I got an electric bill for almost $300 for a 1400 sq ft house. Installed the next day and our bills have been no more than $150 a month for an outdated AC/HVAC system even in the height of summer. The Nest installed easily - my husband was able to do it with minimal electrical knowledge. It's amazing how it learns the patterns of the household. It's really neat that you can use the app to change the temperature from anywhere. If I know it's going to keep it warm during the day and it happens to be a super hot day, I'll turn the air down earlier than the programming to adjust for the extra time it will take so it's nice and cool when I get home. I have no complaints. This thing does the thinking for us. Also, if you are watching Netflix and are too lazy to get up and turn the heat on when it's cold, you can do it from your phone and keep being lazy. It's a win/win! Don't balk at the price, you'll get it once you've had it a couple months...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern take on old school technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you in the market for a modern, well designed and easy to use thermostat, definitely give the nest a look. Easy to install and very easy program. The interface is sleek and easy to use. The ability to change your temperature through your phone using the app is great as well. It tracks your usage and shows the weather as well. All in all I recommend it if your looking for a new thermostat and have some coin to spend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was originally going to go with the Ecobee. However, the one I got was defective and there were none left at Best Buy to get another one. So I needed a wifi thermostat so I got the nest. I love the design and it looks very nice. I had actually have it installed in a different area of my home due to the fact that it required 3 wires instead of the two my old one had and due to the age of the home and retaining walls we could not run a third wire. It went well for a few days and then I noticed it always offline via the app. I had stopped renting the modem from Comcast years ago and used my own in addition to wifi. I blamed the nest for never being connected as my other devices were always online. So I ended up just giving the Comcast box a try since I just upgraded. It had wifi in the modem. My nest has never been offline since. If you have connectivity issues check your wifi (clearly the newer systems are much better than the 8yr old one I was dealing with). Talk about simplicity! I turn my thermostat up on my drive home! It's much more efficient than the programming days. If I'm late, I'm not wasting energy. When I'm in bed upstairs, I turn it down before bed/when I wake up. It may sound lazy but you just have far more control. My plumber installed it when I converted to gas from oil. Very user friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, the style beats the old round thermostats and the more recent square bricks mounted to the wall. Form and function are incorporated beautifully. Installation on my system was straightforward and simple. The only issue was the size of the wire labels. I had a hard time applying them snd getting them to stick. Photographing the wires with tags was a great help. Once the base was attached to the wall, the first step, and the wires were attached to the screw-free clips on the base, the main “dial” of the thermostat just snaps onto the base. Throwing the breaker back to the on position for the furnace powers up the unit on most systems. Then the setup program begins. Simple, straightforward and done in about 3 minutes. Connecting to the home network gives nearly immediate access to the wireless functions with Google Hone products and Alexa. You can speak to these products or use the apps. Easy as pie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolute must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've wanted a Nest thermostat since they first came to market but always waited because I was in college and lived in an apartment. Silly me. I didn't realize I could've used it there as well. But now that I own my own home it's just a must have. Super easy install and easy way to check if your system is compatible before you buy it. And just works on its own. I travel a lot for work so it's nice to be able to turn the air back on before I get back to my place using the app. Not to mention, the design is beautiful. I'll definitely be buying another one when they come out with a model that's bigger or does something extra! Definitely recommend this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up; convenient to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of the Nest thermostat was straightforward with all of the necessary parts and labels supplied. The online help through the Nest website helped to provide confidence that the installation was being done correctly. The set up was simple and straightforward. The connection to the wireless network was pretty much self driven. Pretty nifty to see the little puck go through it's paces. The entire installation and set up took 30 minutes. As a thermostat it works just fine. A little expensive maybe but we were leaving on a trip during the heat of the summer and we wanted to be able to monitor the house temperature and have the option to have the temperature at a comfortable level before we got back without asking someone to come into our house. Four hours from home we used the app to set the temperature back to a comfortable temperature and the house felt great when we walked in the door. The Nest app has worked fine on our Android and Apple devices. The ability to see the history of how much the A/C unit has run over the last week or two is interesting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An aesthetic dream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Nest Thermostat...it was easy, easy to install and set up. Even comes with a cute little screwdriver and built in level. Connecting was just as easy...everything went without a hitch on the first try. Just beautiful and I love that it detects when you are present. I found myself just walking by it to watch it light up. HOWEVER, I did have a moment of pause this week when I realized that there was a software glitch that left a lot of people out in the cold...literally. And the reason that I wanted the Nest in the first place is because I split my time between two places that are 5K miles apart...and I found out about the glitch from Alaska...but by the time I found out about it and tried to log on, it was resolved...so no harm this time. I do love being able to check in on my house from afar and see that all is well. So, yes it is awesome and it works incredible...just bear in mind that it does require a wifi connection to work, and if something happens to that connection you are powerless. I would still buy it knowing all of this...it adds a lot of modern flair to your house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great and works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install Looks amazing Works exactly as expected Saves money as I can control it while I am out Works well with Amazon echo The screen is much sharper than previous generation version

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Google Smart thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this thermostat. It is easy to install and program. My house feels cooler with the AC on and it lights up when we walk past is to tell us the inside temperature of the house and what it is programmed to be. It will also troubleshoot to tell me what is wrong with it if it is not working. For example, when we first installed it, one of the wires was not “ seeded” properly and it told us which wire to fix. It looks great on the wall

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Nest Thermostat

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely pleased with my Nest Thermostat. Its sleek design seamlessly blends with my home decor, and the intuitive interface makes temperature control a breeze. The energy-saving features have noticeably reduced my utility bills, proving its efficiency. The ability to control it remotely adds an extra layer of convenience. Overall, a smart and efficient addition to any home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceeded my expectations

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest 3rd generation smart thermostat has exceeded my expectations. The product does what it says it will do, and saves energy cost. Bottom line, it just works. The installation was very easy, and took about 30 minutes from start to finish. During the installation process I engaged customer service/tech support. Nest has top notch, friendly, knowledgeable people, and my concern was handled in less than 5 minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great, could use some fine tuning

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I followed the instructions that came with the Nest and had it installed in just a couple of minutes. Setup was a breeze as the Nest pretty much holds your hand through the process. I had it paired with my home's wi-fi and setup through the Nest app on my iPhone. I like that the Nest tries to decrease our cooling and heating bills by sensing when we are and aren't home. My main complaint is that it wants to use temperatures that are too extreme for our dogs. The Nest wanted to let our house get up to 86 degrees in the summer and go down to 65 degrees in the winter, when we aren't home, before kicking the AC or heater on. That's too extreme for our dogs so I had to disable the energy efficiency setting for the AC. I didn't realize it was going to do this until I left to go to the store and came back after an hour to a house that was 80 degrees. I do like being able to adjust the thermostat from my phone, the Nest is futuristic looking and stylish, and it now work with my Apple Watch. It's automatic energy savings features need to be tuned. I think it would be easier if Google/Nest just added a setting so you could tell the thermostat that you have pets. That way it doesn't get mad at me for not letting the house get above 75 degrees when we aren't there in the summer. There are other thermostats that will work just as well as the Nest if all you want to do is control them from your phone when you're home or away. Get the Nest if you want the thermostat to learn when you're home and away so that you can shave back on your heating and cooling bills. It really has helped with the heating , not so much with the electricity for the AC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart home upgrade must have!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of Setup will depend on the unit you are replacing- however the supporting walkthrough is very helpful. If you are a DIYer, then you can complete the install in 30mins. The unit looks great- awesome upgrade! The only issue I’ve faced is with the spinning control not being smooth all the time. Controlling home temp is very easy, and being able to do so while away from your home is amazing. You can setup your preferences by day, time, and the unit is definitely smart. I would buy 2 if I had a dual zone AC system! Home upgrade must have.

    I would recommend this to a friend