Customer Ratings & Reviews
- Model:
- T3018US
- SKU:
- 11124586
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Pros mentioned:Overall performance
Nest - Learning Thermostat - 3rd Generation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest - Learning Thermostat is great and has reduced our bill.
I would recommend this to a friend Lasted less than 45 days, worst in class warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay from Nest Learning Thermostats. Purchased a brand new Nest thermostat in November of 2023. By January 2024 it was not functioning correctly. The defective return policy at Best Buy is 30 days, so I pursued the warranty claim with Google. Google's warranty claim process and warranty is worst in class. The process to file the claim was 30 plus minutes with 3+ phone transfers. The support team insisted on trouble shooting, even after I informed them that I went through all the troubleshooting steps on my own (another 45 minute process) When they finally accepted the warranty claim, they deciede to send a refurbished thermostat. The brand new thermostat that I purchased lasted less than 45 days and Google sends a refurbished thermostat as a replacement. Very disappointing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Greg. It’s unfortunate to hear about your experience with the Nest Learning Thermostat along with our support team. We’ll use your feedback to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency.
Meanwhile, refurbished devices are thoroughly inspected to ensure they operate like new devices. They have been tested to make sure there are no mechanical or software issues. Our replacement devices undergo a comprehensive process to ensure the highest standard of quality before they are shipped. Devices may be refurbished depending on device availability in your country. In the rare circumstances where you have a problem with your replacement device, please contact us and we will do everything we can to make sure you have a device that works like new, here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Remote control
LOVE IT!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just love the capability of being able to control my thermostat remotely!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Had this for over a year and have had zero issues.
I would recommend this to a friend - Pros mentioned:Ease of use
great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product. easy to use and setup. intuitive interface.
I would recommend this to a friend - Pros mentioned:Overall performance
great thmo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works great remembers my settings no need to oversee thermostate
I would recommend this to a friend - Pros mentioned:Overall performance
Great thermastat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The thermastat works great. Does every thing it’s suppose too...
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just as described, I’m in love with it I’ll recommend it to anybody
I would recommend this to a friend - Pros mentioned:Overall performance
Seems to be great, easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works better than my old one, easy to program, learns our habits.
I would recommend this to a friend Great addition
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great new addition to the home, great to see energy use and monitor climate on mobile. A bit pricey though.
I would recommend this to a friend- Pros mentioned:Overall performance
Cool thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great thermostat, does what it says, great quality and feel
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great system easy to use and setup. This was a great investment for my new home.
I would recommend this to a friend - Pros mentioned:Overall performance
Couldn't do it myself...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to hire an electrician to install it, but now that it's done, I love it!!
I would recommend this to a friend meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK, not great. At one point it turned the heat on max while in AC mode only.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, SamF. Thank you for sharing your concern about your Nest Learning Thermostat. We're sorry to hear that you had an unexpected experience with the device. It's important to us that we provide you with the best help possible and identify the cause of why it turned the heat on max while in AC mode only on your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Look great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Looks Great! Make sure your furnace is compatible
I would recommend this to a friend - Pros mentioned:Overall performance
Best thermostat out there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product that smashes its competitors. I have never had an issue.
I would recommend this to a friend - Pros mentioned:Remote control
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has made it so easy to have the temp set when you’re away from him.
I would recommend this to a friend - Pros mentioned:Remote control
Love our Nest thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is so nice to be able to change the temperature in the house from my phone.
I would recommend this to a friend - Pros mentioned:Ease of use
Nest Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat is so easy to use and the app is very intuitive.
I would recommend this to a friend - Pros mentioned:Overall performance
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have the Nest thermostats installed and they work perfectly!!
I would recommend this to a friend