Customer Ratings & Reviews

Love this thermostat. Was difficult to match with my AC and almost returned it after two customer service people couldn’t resolve. Then I escalated it and a Supervisor helped resolve the issue. Their support is in the US and the people are trying their best to help. The system is functioning flawlessly and I can control it from any place in the world. Also I got it programmed so it goes high after we are out in the morning and it drops down just before we come back from work and it drops lowest around 3:00 AM just before my wife is getting her hot flashes. Happy customer. Looking into other Nest products. Pricy but will get their smoke detector and the alarm if they drop the price on this one, camera if they drop the monthly price. Pricy but you get what you pay.

It started with a rebate offer from Ameren that intrigued me to try this smart devise. I was a bit nervous with the installation, but after watching several videos I felt I could achieve this on my own with limited knowledge of installing anything. I was amazed at the ease of installation, but did have to call in with a wiring question. I was surprised that someone took the call on a Saturday afternoon and walked me through the wiring. They stayed on the phone until the unit worked properly. They even followed up a few hours later which I really appreciated. The mobile app works perfectly. It does seem to be learning my pattern which will save me a few bucks her and there.

Easy to install, easy to use. I can control the temperature in my home when I am away and prior to get there.

Easy to use and look good in the wall. Google home is easy to use

Most people either love it and there are some who hate it. My experience has mostly been positive, but I docked it one star for the C-Wire stuff. I installed it as per the Video instructions and things went fine. I finally realized after a day that my Heating did not work anymore. My old Honeywell thermostat did not have a C wire connected, and I assumed my nest thermostat would not need it either. Unfortunately it did. Luckily for me the Blue C wire was available, just not connected. After connecting the Blue C wire, things have been fine, other than the Nest thermostat telling once in a while that there is a problem with my Furnace and that it shut down after 10 minutes. Looked up online and checked with few of my friends, its a common complaint from Nest thermostats. For the positives : An App, and the ability to control via voice assistants and remotely as well makes it well worth it.

Genius product! Nice look with several selections of trim. Easy to set up once installed. Convenient when you are wanting to remotely turn on air or heat when away and returning home.

Works perfectly. Love the fact I can change the temp while away from home. Super easy to install.

Easy to install and use. Provide flexibility to control home temperature from anywhere. great product.

Best thermostat in the market. Installation was simple and it looks fantastic.

Got it for christmas for my dad installation was easy and it works well

Love the nest thermostat. Nice look. Easy to use. Sadly couldn't get one to work with my upstairs unit for some reason but the main downstairs always works great

The auto out of home and coming back home doesnt work as well as i wanted it to... but it works sort of. All in all, its a decent thermostat, main thing for me is that it was better than whatever i had installed originally.

I really like this thermostat so easy to use especially because you can control it with your phone and it tells you how many hours you used it

4/5 i like the sleek look and feel. Intergrstes with my google cameras. Love that it wakes up the screen when i walk near it. Only downside is that it does what it wants even after ive turned some of the features off. I know its a smart device but sometimes i find my temperature too low then too high. Then self adjusts for economy mode. Feel like i have to constantly be checking temperature to make sure its where i like it.

Love this thing. easy to install and works perfectly so far. We love the history function and our ability to manage remotely. Also the function that lowers the thermostat when no one is home. Good investment and you wont be sorry

I got two nest thermostats for my house (upstairs and downstairs). I wanted a thermostat which I can control over an app and cool the house before I come in the evening. It works great and adapts to your schedule. Highly recommended.

I bought this via the Black Friday deal and so far I'm loving it. I love not having to program it or to remember to drop the temperature when going out for anextended time. Plus I can see how much heat I used and for how long and also when the heat came on. I'm planning to get another for 2nd zone and eventually a 3rd. I've had one issue a few days ago where the display no longer lit up when walking past it. Upon investigating, I noticed the wifi was disconnected and it said low battery. I called tech support and they couldn't understand why since the power readings were on par. They advised to reset the network settings and leave it to see if it would recharge. I did this and it took 24hrs to charge. Hoping this doesn't re occur. It didn't impact hearing which was good. I just had no control over it via the app.

This thermostat is a game changer. I can control the temp of my house from anywhere and scheduling is a breeze. The only issue I had with it was install. Instructions are clear for the most part but when wiring doesn’t match colors wise at that point it’s trial and error. I flipped the breaker as stated to the ac but my air handler still has power to the heat pump. Mistake on my part. Should’ve taken maybe twenty minutes to install but took almost an hour due to popping a fuse. The diagnostics that the nest will give you is bland so there’s a lot of back tracking if any issues come up.

Worked as advertised and paired perfectly with the sensor. Now bedrooms feel fresh at night

it is very cool looking. i had to have my service man install it. it took a little learning. i finally have learned most of the ins and out and i think it is agreat product